Quality Supervisor

Johnson Controls; York (York County); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Paid time off

Benefits package

On-the-job training

Collaborative team

Zero Harm safety

Job summary

Johnson Controls is seeking a Quality Supervisor to oversee daily activities of Quality Inspectors and Leads, ensuring products meet company quality standards, customer requirements, and specifications. You will drive quality performance across manufacturing operations, support issue resolution, and promote a culture of quality across the organization.

You will lead, coach, and develop quality staff, manage daily operations, and coordinate with Manufacturing, Engineering, Product Management,

Qualifications

• 5+ years of quality or manufacturing experience.
• Strong leadership or supervisory experience.
• Solid understanding of manufacturing processes and quality controls.
• Experience with nonconformance management, root cause analysis, and corrective actions.
• Excellent communication and conflict resolution skills.
• Ability to lead cross-functional teams.
• Familiarity with Lean Manufacturing and continuous improvement principles.
• Proficiency with Microsoft Office and quality reporting systems.

Responsibilities

• Oversee day-to-day activities of Quality Inspectors and Quality Leads while ensuring products meet quality standards and customer requirements.
• Drive quality performance across manufacturing operations and support issue resolution.
• Promote a culture of quality across the organization.
• Lead, coach, develop, and support Quality Inspectors and Leads.
• Ensure training and ongoing development for Quality staff.
• Manage daily quality operations, staffing, coverage plans, and priorities.
• Ensure inspections follow approved procedures and acceptance criteria.
• Lead nonconformance identification, containment, escalation, and resolution with cross-functional support.
• Collaborate with Manufacturing, Engineering, Product Management, Purchasing, and Operations to resolve quality concerns.
• Monitor quality trends, defect data, internal DPU, and recurring issues for improvements.
• Support implementation of quality gates, inspection plans, standardized work, and process controls.
• Verify effectiveness of corrective and preventive actions via audits and data analysis.
• Facilitate communication between shifts and visibility of quality issues.
• Support customer and internal audits and quality investigations.
• Ensure compliance with company policies, customer requirements, and quality management system requirements.
• Support new product introductions and manufacturing process changes.
• Maintain safety standards and regulatory compliance.

Skills

Quality management

Leadership

Lean manufacturing

Quality controls

MS Office

Job description

**Quality Supervisor

Build your best future with the Johnson Controls team!**

Who we are:

Johnson Controls is global leader in smart, healthy, and sustainable buildings. Our mission is to reimagine the performance of buildings to serve people, places, and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away!

What We Offer:

• Competitive salary and bonus
• Paid vacation/holidays/sick time
• Comprehensive benefits package including 401K, medical, dental, and vision care.
• On-the-job/cross-training opportunities
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy

What You Will Do
You will be responsible for overseeing the day-to-day activities of Quality Inspectors and Quality Leads while ensuring products meet company quality standards, customer requirements, engineering specifications, and applicable codes. You will drive quality performance throughout manufacturing operations, support issue resolution, and promote a culture of quality across the organization.

How You Will Do It

• Lead, coach, develop, and support Quality Inspectors and Quality Leads.
• Ensure Quality Inspectors and Quality Leads are properly trained, qualified, and provided ongoing coaching and development opportunities.
• Manage daily quality operations, staffing assignments, coverage plans, and departmental priorities.
• Ensure product inspections are completed in accordance with approved procedures, specifications, and acceptance criteria.
• Lead nonconformance identification, containment, escalation, and resolution activities while coordinating cross-functional support as required.
• Partner with Manufacturing, Engineering, Product Management, Purchasing, and Operations to resolve quality concerns.
• Monitor quality trends, defect data, Internal DPU performance, and recurring issues to identify opportunities for improvement.
• Support implementation of quality gates, inspection plans, standardized work instructions, and process controls.
• Ensure corrective actions are completed effectively and verified for sustained improvement.
• Validate the effectiveness of corrective and preventive actions through Process Audits, Layered Process Audits (LPAs), data analysis, and follow-up verification activities.
• Facilitate communication between shifts and maintain visibility of quality-related issues.
• Support customer audits, internal audits, and quality investigations.
• Promote compliance with company policies, customer requirements, and quality management system requirements.
• Support new product introductions and manufacturing process changes.
• Ensure all work is performed in accordance with company safety standards and regulatory requirements.
• Track and report quality performance metrics, including Internal DPU, defects, nonconformances, escapes, rework, inspection effectiveness, audit findings, and quality gate performance.
• Lead daily review of Internal DPU trends by production line, value stream, product family, and manufacturing tier to prioritize improvement actions.
• Coordinate with Purchasing and suppliers to support containment activities, incoming quality concerns, supplier corrective actions, and material quality improvement initiatives.
• Maintain ownership of manufacturing quality gate execution and ensure inspection requirements are consistently applied across operations.
• Perform other duties as required.

What We Look For

• 5+ years of quality or manufacturing experience.
• Previous leadership or supervisory experience.
• Strong understanding of manufacturing processes and quality controls.
• Experience with nonconformance management, root cause analysis, and corrective action processes.
• Strong communication and conflict resolution skills.
• Ability to lead cross-functional teams.
• Working knowledge of Lean Manufacturing and continuous improvement principles.
• Proficiency with Microsoft Office and quality reporting systems.

Key Areas of Ownership

• Quality Inspectors & Leads
• Product Quality
• Manufacturing Quality
• Incoming, In-Process & Final Inspection
• Nonconformance Management
• Containment & Escalations
• Quality Gates
• Corrective Actions
• Continuous Improvement
• Quality Performance Metrics

#LI-Onsite

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.