Quality Supervisor

Arvato Direct Services Potsdam GmbH; United States; On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Medical, Dental, Vision, Life

401(k) with company matching

Paid time off

Flexible Spending Accounts

Employee development opportunities

Job summary

Arvato Direct Services Potsdam GmbH seeks a Quality Supervisor to ensure operational excellence and ISO9001 compliance across all processes. You will lead a quality team, drive audits, and implement corrective actions to improve efficiency and meet customer requirements.

This role emphasizes cross-functional collaboration, SPC analysis, PFMEA/Control Plan development, and continuous improvement. Strong leadership and communication skills are required to maintain high standards and foster

Qualifications

• BS degree or equivalent in a related field; ASQ certification preferred.
• Minimum 2 years in a Quality role in manufacturing; 2 years of supervision.
• Proficient in SPC and quality tools.

Responsibilities

• Oversee resource allocation and auditing activities.
• Lead the Quality Team and drive RCCA, SPC analyses and improvements.
• Coordinate Document Control and process documentation.
• Train team on audit procedures; ensure audits run as scheduled.
• Support ISO9001 compliance and continuous improvement initiatives.

Skills

SPC

Leadership

ISO 9001 knowledge

Time management

Problem solving

Education

BS degree or equivalent

ASQ certification preferred

Tools

Microsoft Excel

Job description

Arvato is an innovative and leading global 3PL service provider in supply chain management and e-commerce. With 20,000 team members at over 100 locations, we focus on the Consumer Products, Tech, Healthcare, Automotive and Publisher industries. You will work in an environment built on collaboration, respect, commitment and curiosity, where you can grow, contribute your ideas, and make an impact. Be part of the team that delivers logistics excellence and shapes supply chains globally. Working at Arvato means: Together, we’re on it.

Job Description

As a Quality Supervisor at Arvato, you will play a critical role in ensuring operational excellence and compliance with ISO9001 standards. This position oversees resource allocation, audit execution, and continuous improvement initiatives to maintain the highest levels of quality across all processes. You will lead a dynamic team, drive root cause analysis and corrective actions, and foster strong relationships with internal teams and external partners. Your leadership will be key in implementing strategic quality plans, optimizing efficiency, and supporting a culture of accountability and improvement.

YOUR TASKS

• Oversee allocation of resources in coordination of Quality Team auditing activities.
• Administer daily tasks for Quality Department personnel
• Plan for manpower coverage daily/weekly to ensure all areas are properly staffed in accordance with the Operations plan, including overtime, weekend, and holiday scheduling.
• Responsible for the effectiveness of troubleshooting, RCCA, SPC analysis, and other process improvements to the Quality Team.
• Develop (P/D)FMEAs/Control Plans as applicable.
• Coordination and execution of Document Control activities at the site level.
• Ensure positive customer/supplier communication and relationships through interpersonal skills and application of depth of knowledge of program requirements.
• Lead cross-functional meetings and facilitate teams for the execution of auditing and other quality department activities.
• Train Team Members on audit procedures, and ensure audits are performed as scheduled.
• Provide leadership and decision-making abilities as a liaison to the Operations team.
• Follow-up and accountability/coordination/problem-solving for corrective actions and internal audits.
• Communication, tracking, and data analysis of audit discrepancies.
• Response and reaction plan for escalations from Internal/External Customers/Operations Team and other departments as needed.
• Drive improvement plans relating to the effectiveness/efficiency of the Operation and Quality functions.
• Assists with Internal Audit scheduling, planning, and execution and assists with customer communications as needed.
• Provide Quality department representation/leadership to the Operations Team.
• Identify needs and initiate creation of process documentation, including but not limited to Work Instructions, PFMEAs, Control Plans, and Standard Work.
• Lead plant-wide efforts on continuous improvement/waste reduction/problem-solving through a task force (jishuken).
• Communicate potential problems to internal and external customers and make/implement recommendations for resolutions.
• Contribute and participate in the Quality Management System and the Environmental Management System to meet customer requirements and relevant international standards.
• Review and communicate Statistical Process Control (SPC) data; ensure action plans are in place where necessary.
• Ensure time management is properly managed/executed in the completion of all projects/duties.
• Assist with the needs of internal/external customers in addressing quality system requirements.

Qualifications

• Candidates with a BS degree, Community College courses in Quality-related discipline; Quality Assurance Certificate (ASQ) preferred.
• Minimum 2 years’ experience in a Quality position in the manufacturing industry or related field; 2 years of direct supervision of employees. Must have experience in high-volume/high mix operations.
• Proficient in the understanding and use of Statistical Process Control (SPC).
• Proficient in Microsoft Excel and other Office programs/applications.
• Familiar with the Occupational Health and Safety Act and Regulations.
• High level of time management and demonstrated ability to lead a large team.
• Vast knowledge of ISO9001 quality standards and procedures.
• Demonstrated success managing new initiatives while meeting operating and budgetary requirements.

Benefits

• Medical, Dental, Vision, Life Insurance, and Disability Pay.
• 401(k) with company matching up to 6%.
• Paid Time Off, including paid holidays.
• Flexible Spending Accounts.
• Voluntary benefits such as legal and financial assistance, pet insurance, and more.
• Employee Assistance Program.
• Ongoing employee development opportunities including tuition reimbursement, scholarships, and training.