Quality Supervisor

Maker's Pride; North Sioux City (SD); On-site; USD 65,000 - 90,000; Full time

Job summary

Maker's Pride is seeking a QA Leader to drive quality on the plant floor, maintain QA systems for audits and regulatory compliance, and coach QA staff across shifts.

You will lead GFSI initiatives, oversee audits, manage continuous improvement activities, and ensure materials and processes meet customer specifications. Strong collaboration with production and commercialization teams is essential.

Qualifications

• High School Diploma or GED required; further education preferred.
• Experience with SQF or BRC and certification a plus.
• 2+ years of Quality supervision experience required.
• 3+ years in a beverage or food manufacturing environment recommended.
• Proficient in MS Office (Word, Excel, PowerPoint) needed.

Responsibilities

• Lead GFSI initiatives and act as backup QA Manager for Food Safety & Quality.
• Prepare and ensure compliance of Quality Systems material used in audits.
• Participate in site audits with bodies, agencies and auditors.
• Perform risk assessments for new materials entering the facility.
• Lead RCA-CAPA activities per policy.
• Investigate consumer complaints and verify corrective action effectiveness.
• Maintain and monitor Quality Notification system and supplier incident tracking.
• Generate, review and close incident reports related to FSQA.
• Mentor QA staff and build contingency plan bench strength.
• Coordinate QA and production training on FSQA requirements.
• Support commercialization projects from a quality perspective.
• Advise on process specs, capabilities and customer requirements including recipes.
• Oversee mock recalls and trace exercises as required.
• Oversee document and record control in FSQA.
• Collaborate with commercialization and production to meet specs.

Skills

Internal Auditing

Quality culture

Procedures/Standard Work

Verbal & written communication

Project management

Investigation of complaints/incidents

Cross-department collaboration

MS Office

Education

High School Diploma or GED

Further education preferred

Tools

SAP

MS Office

Job description

Job Summary

Responsible for leading and representing Quality on the plant floor and provide direction to maintain the Quality Assurance systems in place. Aids in managing facility internal audits, compliance to GFSI-customer-regulatory requirements, coaching-teaching-mentoring QA staff, and supporting continuous improvement activities in the plant.

Job Duties

Duties may include, but are not limited to the following:

• Lead GFSI initiatives and serve as back up the QA Manager for all things Food Safety & Quality
• Ensure preparation and compliance of all Quality Systems material and information often utilized in audits
• Participate and at times lead the audits with companies, agencies and auditors for the site team
• Perform & maintain risk assessments for new materials coming into the facility
• Execute and lead RCA-CAPAs in accordance with corporate and site policies
• Investigate consumer complaints and monitor corrective action effectiveness
• Maintain and monitor the Quality Notification (QN) or similar supplier incident system to close out
• Generate-Review-Close Incident Reports as related to FSQA
• Coach-Teach-Mentor QA Staff to help build contingency plan bench strength
• May be required to maintain staffing schedules and provide feedback for QA Staff performance reviews
• Aid in management of commercialization projects from a quality perspective to assure specifications are met
• Advise commercialization and production teams on process specifications, process capabilities, and customer requirements to include recipe and sensory
• Be able to perform Mock Recall / Trace exercises as required
• Oversee Document & Record Control programs as they pertain to FSQA
• Support QA Manager and commercialization teams in integrating customer and compliance requirements into internal specifications
• Actively participate in the Maker’s Pride Production System activities (Drumbeat, Weekly KPI, Tiered Auditing, etc.)
• Participate in sensory and/or product evaluation tests as required by site
• May serve as primary Quality liaison on test, proof of concept, and initial production runs
• May serve as primary resource to track action items developed via test runs through closure
• Aid in monitoring Sanitation activities including, but not limited to verification of MSS, PEM and non-PEM swabbing, and pre-Operational inspection
• Coordinate QA and Production training related to FSQA requirements and initiatives
• Off-shift training, performance verification, and plant-based meeting participation
• Perform other duties as assigned

Required Competencies & Knowledge

Knowledge of:

• PCQI or HACCP trained, certification is a plus
• Knowledge and experience with SAP preferred
• GFSI certification a plus
• Basic RCA and CAPA tools

Skilled In

• Internal Auditing
• Influencing Quality Culture behaviors
• Procedure/Standard Work generation

Ability To

• Communicate effectively both verbally and in writing
• Recognize food safety & quality gaps and provide a plan to address
• Manage multiple projects at a time
• Investigate complaints and incidents with minimal oversight
• Influence Quality Culture behaviors
• Work collaboratively with all departments
• Must be accurate and detail-oriented
• Ability to work with minimal supervision and at times independently

Proficiency In

• MS Office Suite, SAP a Plus
• High school level math

Work Environment

• Frequent production environment exposure which includes noise, dust, heat, cold, moving machinery, forklifts, and slippery floors
• Ability to work in hot or cold temperatures dependent upon site
• Communicate in English both written and verbal
• Handle daily employee issues

Physical Requirements

• Reaching with hands and arms throughout shift
• Ability to use hands and fingers
• Ability to see, hear and talk
• Employee frequently required to walk
• Occasionally required to climb and/or balance
• Ability to lift and carry up to 20 lbs.

Minimum Qualifications

• High School Diploma or GED equivalent is required. Further education is preferred.
• Experience with SQF or BRC and certification a plus.
• 2 or more years of Quality supervision experience is required.
• Three or more years of related work experience in a beverage or food manufacturing environment (i.e., baked bar, granola manufacture, bread, cold form bar, cookies, crackers, sandwich assembly, kit assembly, etc.).
• Proficient in MS Office applications such as Word, Excel and PowerPoint is needed

Safety & Environmental

Employee shall follow factory safety & environmental objectives and targets; follow the plant safety rules, report incidents and near misses immediately, maintain compliance with regulations, and take personal ownership of the Safety in their area -- to include the safety of visitors and contractors. The employee will also act to reduce negative environmental impacts by conserving paper, electricity, water and will also recycle all appropriate materials (paper, plastic, food, etc.)

Relocation is not available for this opportunity.

Sponsorship for work authorization is not available for this position. It is the candidate’s responsibility to ensure they are legally authorized to work in the location to which they apply.

Maker's Pride is an Equal Opportunity Employer.