Quality Supervisor

LOGISTICS INSIGHT CORP.; Mesa (AZ); On-site; USD 90,000 - 120,000; Full time

Job summary

Universal Logistics Holdings, Inc. is seeking a quality leader to manage daily operations in our Mesa, AZ aerospace-enabled warehouse, ensuring Boeing requirements are met and quality programs stay compliant. You will drive audits, root-cause analysis, and continuous improvement initiatives with cross-functional teams.

This role demands strong analytical skills, collaboration with operations, and the ability to train staff on quality expectations and procedures.

Qualifications

• Bachelor’s degree in a related field.
• 3+ years of quality leadership in warehousing/logistics/aerospace.
• Experience conducting audits, investigations, and root cause analysis.
• Knowledge of quality systems and continuous improvement.
• Strong analytical and problem-solving skills.
• Experience with customer quality requirements.
• Proficiency with MS Office, reporting tools, and WMS.
• Excellent communication and organizational skills.

Responsibilities

• Lead daily quality operations and ensure Boeing requirements.
• Develop and maintain quality procedures and work instructions.
• Audit warehouse processes, inventory accuracy, sequencing, and handling.
• Investigate quality incidents and non-conforming material.
• Lead root cause analysis and corrective actions.
• Monitor KPIs and report to leadership and customers.
• Collaborate with operations to identify improvements.
• Coordinate quality training and set expectations.
• Support customer and internal audits.
• Track corrective actions for sustained improvements.
• Maintain records for quality management systems.
• Promote safety, quality, accountability, and continuous improvement.
• Collaborate with inventory control to resolve issues affecting service.

Skills

Quality leadership

Audits & investigations

Root cause analysis

Quality systems & CI

Analytical thinking

Customer quality requirements

MS Office & reporting

WMS experience

Communication skills

Organizational skills

Education

Bachelor's degree in Business, Supply Chain, Engineering, Quality Management, or related field

Tools

Warehouse Management Systems

Microsoft Office

Reporting tools

Job description

Are you looking to join a dynamic team that provides its people with the tools to be successfull and opportunities to grow? Universal Logistics is a leading provider of customized transportation and logistics solutions, offering a comprehensive suite of services including transportation, value-added, intermodal, and specialized services utilized throughout entire supply chains. Universal has immediate career opportunities in your area. Logistics Insight Corporation (LINC), a subsidiary of Universal Logistics Holdings, Inc., is a leading third-party logistics provider (3PL) offering customized supply chain solutions across a wide range of industries. Through experienced leadership, operational expertise, and advanced technology, LINC delivers innovative logistics solutions that drive efficiency and cost savings for its customers. Our Mesa, Arizona operation supports Boeing Aerospace and provides warehouse services including pick and pack, sequencing, inventory management, and material flow support within a fast-paced aerospace environment.

Essential Responsibilities

• Lead daily quality operations within the facility and ensure compliance with Boeing customer requirements and internal quality standards.
• Develop, implement, and maintain quality procedures, work instructions, and process documentation.
• Conduct routine audits of warehouse processes, inventory accuracy, sequencing activities, and material handling operations.
• Investigate quality incidents, customer concerns, non-conforming material, and inventory discrepancies.
• Lead root cause analysis and corrective/preventive action initiatives to prevent recurring issues.
• Monitor key quality performance indicators and prepare reports for site leadership and customers.
• Partner with operations leadership to identify opportunities for continuous improvement and process optimization.
• Coordinate quality training and ensure employees understand customer expectations and quality requirements.
• Support customer audits, internal audits, and compliance reviews.
• Track and validate corrective actions to ensure sustainable process improvements.
• Maintain records and documentation required to support quality management systems.
• Promote a culture of safety, quality, accountability, and continuous improvement throughout the operation.
• Collaborate with inventory control, operations, and customer representatives to resolve issues impacting service, quality, or delivery performance.

Qualifications

• Bachelor's degree in Business, Supply Chain, Engineering, Quality Management, or a related field preferred.
• 3+ years of quality leadership experience in warehousing, manufacturing, logistics, aerospace, or related industries.
• Experience conducting audits, investigations, and root cause analysis.
• Knowledge of quality systems, continuous improvement methodologies, and process management.
• Strong analytical and problem-solving skills.
• Experience working directly with customer quality requirements and expectations.
• Proficiency with Microsoft Office, reporting tools, and warehouse management systems.
• Ability to communicate effectively with hourly employees, management, and customer representatives.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.

Universal Logistics Holdings, Inc. (NASDAQ: ULH) is a holding company that owns subsidiaries engaged in providing a variety of customized transportation and logistics solutions throughout the United States, Mexico, and Canada. Our operating subsidiaries provide customers with supply chain solutions that can be scaled to meet their changing demands and volumes. Universal's consolidated subsidiaries offer customers a broad array of services across the entire supply chain, including Contract Logistics, Dedicated Transportation, Intermodal, and Trucking.