Quality - Specialist - Quality Assurance (Mid Level)

LanceSoft Inc; Village of Ardsley (NY); Remote; USD 80,000 - 100,000; Full time

Job summary

A leading company in the quality assurance sector is seeking a professional for a customer communication role. This remote position offers a 6-month contract with the potential for extension. Responsibilities include preparing customer notifications and managing communications with internal and external stakeholders. Ideal candidates should possess strong communication skills and a background in GMP or ISO environments.

Benefits

Medical Insurance options

Dental and Vision Insurance

401k Contributions

Critical Illness, Life, and Accident Insurance

Other perks

Qualifications

• 2 to 4 years in GMP or ISO quality system manufacturing environment.

Responsibilities

• Prepare customer notification letters for field action distribution.
• Coordinate customer communications across various teams.
• Maintain electronic records for traceability.

Skills

Oral and written communication skills

Time management

Organizational skills

Tools

Microsoft Office Suite

Job description

100% remote - EST, Central time would be the best time zone

6 Months contract with opportunity of extension or conversion

Pay rate $50 per hour on W2

Top 3 must haves

1. Oral and written communication skills
2. Time management and organizational skills
3. Ability to write clear and comprehensive emails to internal resources and external customers

Responsibilities include preparing customer notification letters for field action distribution, coordinating customer communications across various teams, and ensuring proper documentation and follow-up.

Position Competencies:

1. Knowledge & Key Skills: Perform other duties as assigned.
2. Essential Qualifications/Education: [Specify qualifications]
3. Essential Previous Experience: 2 to 4 years in GMP or ISO quality system manufacturing environment
4. Miscellaneous:

• Effective communication across departments
• Following SOPs and work instructions
• Proficiency in Microsoft Office Suite
• Strong communication, time management, and organizational skills

Main Duties:

1. Partner with field action teams and global quality to meet objectives
2. Draft clear emails to internal and external stakeholders
3. Update customer information using various systems
4. Monitor and reconcile customer notifications and responses
5. Coordinate responses to customer inquiries with relevant teams
6. Maintain electronic records for traceability
7. Inform and monitor field modifications, providing feedback
8. Provide weekly status updates

Other Duties:

• Provide data on customer notification distribution as needed

Health and Safety:

Adhere to legal requirements and company policies

Employee Benefits:

• Medical Insurance options
• Dental and Vision Insurance
• 401k Contributions
• Critical Illness, Life, and Accident Insurance
• Other perks