Quality - Specialist - Quality Assurance (Mid Level)

TalentBurst; Village of Ardsley (NY); Remote; USD 65,000 - 85,000; Full time

Job summary

A leading company is seeking a Quality Specialist with mid-level experience in quality assurance, particularly in GMP or ISO environments. This fully remote position focuses on effective communication, coordination of customer notifications, and maintaining quality standards, offering an engaging role within a supportive team.

Qualifications

• 2-4 years experience in GMP or ISO quality systems.
• Ability to communicate across all departments.
• Experience preparing customer communications.

Responsibilities

• Coordinate customer communications and prepare notification letters.
• Monitor and reconcile acknowledgements.
• Provide status updates on assignments weekly.

Skills

Oral and written communication skills

Time management

Organizational skills

Tools

Microsoft Excel

Microsoft Word

Microsoft Teams

Microsoft Outlook

Job description

Quality - Specialist - Quality Assurance (Mid Level)

Quality - Specialist - Quality Assurance (Mid Level)
Ardsley NY (100% remote - EST, Central time would be the best time zone)
Duration: 6 months
Job Description: 100% remote - EST, Central time would be the best time zone

Top 3 must haves
o Oral and written communication skills
o Time management and organizational skill
o Write clear and comprehensive emails to internal resources and external customers

To prepare field action customer notification letters for distribution to Customers and to coordinate all customer communications between the field action teams, quality, customer service, service, etc.
Position Competencies:
(a) Knowledge & Key Skills: Perform other duties as assigned.
(b) Essential Qualifications/Education:
(c) Essential Previous Experience: Two (2) to four (4) year's experience in GMP or ISO quality system manufacturing environment
(d) Miscellaneous:
• Ability to communicate effectively across all departments and functions
• Ability to follow standard operating procedures, work instructions, and other applicable documents
• Able to use Microsoft products such as Excel, Word, Teams, and Outlook
• Oral and written communication skills
• Time management and organizational skills
• Main Duties:
• Partner with field action teams and global quality to ensure the completion their objectives
• Write clear and comprehensive emails to internal resources and external customers
• Use customer order information, customer communication system, and customer list to identify contacts, email addresses, street addresses, etc. to update CNL with customer specific information
• Monitor and reconcile CNL receipt and or acknowledgement
• Provide customer notification letters to customers and track customer responses and acknowledgements
• Respond to customer questions or coordinate the response with technical resources, customer service, quality, and product management as necessary
• Ensure proper electronic tracking and storage of information for traceability
• Inform the service organization when a field modification is required and monitors progress of that field modification to provide feedback to the field action team on a monthly basis.
• Provide status updates of assignments on a weekly basis, at a minimum.
Other Duties:
• Provide data related to distribution of customer notification letters as needed
General Health and Safety:
• To follow relevant legal requirements and the Company Health & Safety Policy.
• Report and address any safety defects.

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About the company

Founded in 2002, TalentBurst is the national leader staffing supplier to large MSP contingent workforce programs. Through our 4 delivery centers in Boston, San Francisco, Miami and Gurgaon, India we support 90 Fortune 500 customers every week filling I...

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