Quality Specialist

Intelliswift - An LTTS Company; Plano (TX); On-site; USD 85,000 - 120,000; Full time

Job summary

Intelliswift - An LTTS Company is seeking a Quality/Sustaining engineer to manage post-launch product quality and customer-facing issue tracking in Plano, TX. The role emphasizes defining resolutions and driving resources to ensure timely fixes for post-market concerns.

The incumbent will interface across levels to identify issues, implement processes, and sustain product quality by coordinating teams and PM tools to track performance and drive improvements.

Qualifications

• Bachelor's degree in telecommunications or equivalent work experience.
• 3–5 years of experience in quality or wireless telecommunications.
• Experience setting up Quality/Sustaining engineering processes and procedures.
• Experience with OEM handset products (CDMA & GSM) and project management skills.
• Experience researching and resolving customer technical complaints and issues.

Responsibilities

• Interacts with all levels within the organization and customer organizations to identify and track product issues.
• Sustains post-launch product quality by directing resources toward effective resolutions.
• Tracks product performance using project management tools and scheduling.
• Creates processes and procedures to accelerate issue resolution.
• Manages processes by coordinating resources to maintain product quality.

Skills

Stakeholder management

Issue tracking

Process improvement

Project management

Communication

Education

Bachelor's Degree in Telecommunications

Tools

Project management tools

Job description

Incumbent, under moderate supervision, is responsible for managing the quality/sustaining areas of products after commercial launch. Will interface with customers to manage all logging and tracking of issues including necessary software fixes, problems resulting from after market accessories, design problems, etc. Will define and implement processes for resolving issues and will be responsible for driving necessary resources for successful completion of resolution.

Essential Duties and Responsibilities include the following: Other duties may be assigned. In this position, either directly or through others, the incumbent will:

• Interacts with all levels within organization and within customer organizations to identify and track product issues.
• Responsible for sustaining quality of post launch products through driving resources toward effective resolution of product failures or issues.
• Tracks performance of products by utilizing project management tools, methods, and scheduling.
• Creates processes and procedures to ensure and expedite resolution of product issues.
• Manages processes established by driving resources to ensure that quality of products are sustained.

Background/Experience to qualify for this position, the following minimal background and skill levels are required:

• Bachelors Degree, from an accredited college or university, or equivalent work experience in the telecommunications industry.
• Should have a minimum of 3~5 years experience in a quality or wireless telecommunications position and long-term customer contact and relationship building.
• Must have experience setting up Quality/Sustaining engineering processes and procedures.
• Previous experience with OEM handset products, a combination of CDMA and GSM, and project/product management skills.
• Experience researching and resolving customer technical complaints and issues.

Necessary Skills/Attributes for this position the following skills and abilities must be demonstrated at a proficient level:

• Develop and maintain excellent working relationships with all assigned levels within and outside the company.
• Plan, organize and prioritize multiple complex assignments and projects.
• Read and interpret detailed and complex customer requirements.
• Demonstrated competency in both oral and written communication modes for both internal and external personnel at various levels, especially in sales and marketing, logistical or financial areas of clients, prospects, and client.
• Work independently and in a team environment, in order to achieve personal and team goals and complete assignments within established time frames.