Quality Shift Lead: Empower Inspectors & Drive Standards

Q2 Management Inc.; Fountain Inn (SC); On-site; USD 22,000 - 30,000; Full time

Job summary

Q2 Management Inc. is seeking a Shift Leader to oversee quality inspection activities at client sites, guiding a team of inspectors and ensuring adherence to safety and quality standards.

The role emphasizes hands-on inspection leadership, training, and coordination of daily shift operations. Success requires strong communication, the ability to manage multiple priorities, and a commitment to safety, PPE compliance, and data accuracy in reporting.

Qualifications

• Excellent oral and written communication skills.
• Ability to maintain composure under pressure and foster a sense of control.
• Flexible schedule to support various locations.
• An energetic and achievement-oriented attitude.
• A dedication to customer service and an "expert-level" knowledge about clients.
• Reliable transportation, valid driver's license, and vehicle insurance.
• Ability to travel within the operating region.

Responsibilities

• Actively train and empower a team of quality inspectors, ensuring effective coordination, productivity, and flawless adherence to quality standards.
• Validate Inspectors are prepared with the tools, equipment and supplies for each Work Order.
• Conduct multiple validations per Inspector per shift to ensure adherence to inspection instructions.
• Perform data entry and timekeeping on behalf of your team with utmost accuracy.
• Complete a pass-down report and provide the customer with a data report at the end of each shift.
• Exercise transparent and honest communication with all team members and share relevant information, goals, and expectations related to PPE compliance, site safety, sign in/out procedures, scheduling and break periods.
• Demonstrate and enforce 100% compliance with our customer’s PPE rules.
• Monitor and evaluate the performance of team members, providing constructive feedback, recognizing achievements, and addressing areas for improvement.
• Maintain clear and transparent communication channels with leaders, providing regular updates on quality performance and promptly elevate customer concerns.
• Identify and empower Inspectors with potential for career advancement.
• Utilize our company’s vision and values to track and document employee attendance, address performance concerns, and provide guidance and counseling.
• Uphold the highest ethical standards, promoting a culture of honesty, integrity and trustworthiness.
• Promote a culture of continuous improvement and drive employee engagement and development initiatives.
• Lead by example, demonstrating a strong work ethic, commitment, ownership and accountability in all aspects of your role

Skills

Excellent communication

Composure under pressure

Flexible scheduling

Energetic and achievement-oriented

Customer service excellence

Reliable transportation

Travel readiness within region

Job description

Q2 Management Inc. is seeking a Shift Leader to oversee quality inspection activities at client sites, guiding a team of inspectors and ensuring adherence to safety and quality standards.

The role emphasizes hands-on inspection leadership, training, and coordination of daily shift operations. Success requires strong communication, the ability to manage multiple priorities, and a commitment to safety, PPE compliance, and data accuracy in reporting.