Quality & Risk Director — Lead Patient Care Excellence

Encompass Health; Wesley Chapel (FL); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Medical, dental, vision

Paid time off

Tuition reimbursement

401(k) matching

HSA/FSA

Stock purchase plan

Job summary

Encompass Health is seeking a Quality/Risk Director to oversee the hospital-wide quality management program, collaborating with clinical and operational leaders to improve patient care quality and safety. This leadership role emphasizes regulatory compliance, risk reduction, and performance improvement, with responsibility for policy development, education, and incident reporting across facilities.

Join a values-driven team with a comprehensive benefits package and opportunities to contribute

Qualifications

• A bachelor's degree in healthcare or a related field is preferred.
• License or certification as required by state regulations.
• Experience in Quality and/or Risk Management, including primary responsibility for performance improvement activities, regulatory compliance, conflict resolution, leadership, and risk management activities.

Responsibilities

• Ensure compliance with regulatory agencies, accrediting bodies, corporate and hospital policies, and procedures. Develop, implement, and maintain quality assessment and improvement programs.
• Assess compliance with federal, state, and industry regulatory and accreditation standards, facilitating processes to remediate and/or maintain compliance. Provide organizational education related to regulations and standards and coordinate local, state, federal, and accreditation surveys.
• Use a variety of applications (including, but not limited to, PatCom, UDS, ORYX, and Press Ganey) to identify improvement opportunities, generate reports, research issues, identify resources, and access external databases.
• Ensure the update and maintenance of hospital plans, including the Provision of Care/Scope of Services, Leadership, Information Management, Utilization Review, Infection Control, and Patient Safety plans. Oversee risk management activities, including completion of incident reports, notice of potential claims, corrective action planning, and incident reporting to the Corporate Risk Manager.
• Coordinate the review, development, and implementation of hospital policies.
• Communicate and collaborate with other departments to coordinate care and promptly resolve patient concerns or complaints.
• Celebrate the accomplishments and successes of our dedicated employees along the way.

Skills

Quality management

Regulatory compliance

Risk management

Leadership

Education

Bachelor's degree in healthcare or related field

Tools

PatCom

UDS

ORYX

Press Ganey

Job description

Encompass Health is seeking a Quality/Risk Director to oversee the hospital-wide quality management program, collaborating with clinical and operational leaders to improve patient care quality and safety. This leadership role emphasizes regulatory compliance, risk reduction, and performance improvement, with responsibility for policy development, education, and incident reporting across facilities.

Join a values-driven team with a comprehensive benefits package and opportunities to contribute