Quality Review Supervisor

Information Providers, Inc.; Hopkins (MN); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

401(k)

Health, dental, vision, and life ins.

HSA/FSA

Short- and long-term disability

PTO

Paid vacation and holidays

Flexible schedule

Job summary

Information Providers, Inc. (IPI) in Hopkins, MN is hiring a meticulous full-time Quality Review Supervisor. You will lead a team that verifies the accuracy and compliance of inspection reports for insurance purposes, working Monday through Friday from 8:00 am to 5:00 pm.

You will train staff, monitor workflows, and coordinate with management, operations, and QA to resolve issues and improve processes while maintaining high standards of quality and customer service.

Qualifications

• Attention to detail, organizational skills, and high levels of accuracy.
• Effective, professional communication and leadership skills.
• Analytical mindset with strong problem-solving skills.
• Ability to meet deadlines and prioritize responsibilities in a fast-paced environment.
• Proficiency in Microsoft 365 applications and the ability to learn company-specific software.
• High school degree or equivalent.
• Experience in underwriting, insurance, quality review, home inspection, mortgage service, property preservation, or supervisory/leadership role would be beneficial; associate or bachelor’s degree preferred.

Responsibilities

• Lead a team of review specialists to verify the accuracy and compliance of inspection reports.
• Supervise daily assignments and provide coaching and feedback.
• Train new employees on procedures and support team development.
• Monitor workflows to ensure productivity and quality targets are met.
• Coordinate with management, operations, and quality assurance to resolve issues and optimize processes.
• Assume leadership duties like scheduling, task delegation, and performance management, and ensure policy compliance.

Skills

Attention to detail

Leadership

Analytical thinking

Time management

Microsoft 365

Education

High school diploma or equivalent

Associate or Bachelor's degree preferred

Tools

Inspection software

Workflow management

Job description

Information Providers, Inc. (IPI) is hiring a meticulous person to lead efficient, accurate operations as a full-time Quality Review Supervisor! You'll work in our Hopkins, MN office to verify the quality of inspection reports for insurance purposes.

The Culture You'll Join

At Information Providers Inc. (IPI), we believe great work starts with great people. Since 1996, we've established ourselves as a leader in Property & Casualty and Premium Audit information services, serving insurance companies nationwide through innovative technology and experienced professionals. With over 430 employees and a unique field force supported by regional offices, we deliver accurate, high-quality information. Our core values- service, reliability, flexibility, timeliness, and innovation- drive our growth and foster a supportive workplace. At IPI, your ideas matter, your growth is supported through mentorship and opportunity, and your contributions make a meaningful impact every day. Join us and be part of a team that values its people as much as its purpose!

Quality Review Supervisor Benefits

• Experience-based salary of $50,000 - $60,000/year
• 401(k)
• Health, dental, vision, and life insurance
• HSA/FSA
• Short- and long-term disability
• PTO
• Paid vacation and holidays
• A flexible schedule

YOUR ROLE AS OUR QUALITY REVIEW SUPERVISOR

Typical work hours are 8:00 am to 5:00 pm, Monday through Friday.

This role requires sharp attention to detail and analytical skills, as you'll be leading a team of review specialists in verifying the accuracy and compliance of inspection reports. Clients count on us to maintain the integrity of these reports, and you'll play a key part in meeting those expectations. You'll supervise your team as they complete their daily assignments, stepping in as needed to provide constructive feedback or coaching. You'll train new employees on our procedures, support the team's development, and monitor workflows to make sure productivity and quality targets are met.

This is a collaborative role where you'll coordinate with management, operations, and quality assurance teams to resolve operational issues and optimize processes. You'll jump in to help where needed, assisting with leadership duties such as team scheduling, task delegation, and performance management. Compliance is key, and you'll make sure you and your team closely follow all company policies. You'll also help resolve escalated review questions and assist with other responsibilities to maintain high levels of accuracy, productivity, and quality.

Qualifications

• Attention to detail, organizational skills, and high levels of accuracy
• Effective, professional communication and leadership skills
• Analytical mindset with strong problem-solving skills
• Ability to meet all deadlines and prioritize responsibilities in a fast-paced environment
• Proficiency in Microsoft 365 applications and the ability to learn company-specific software
• High school degree or equivalent

Experience in an underwriting, insurance, quality review, home inspection, mortgage service, property preservation, or supervisory/leadership role would be beneficial! An associate or bachelor's degree would also be preferred. Proficiency in workflow management or inspection software would be a plus.

The ideal Quality Review Supervisor has a customer service mindset and a commitment to continuously improving processes.

Salary: $50,000 - $60,000 per year