Quality Review Specialist

Huntington National Bank; Columbus (OH); On-site; USD 85,000 - 110,000; Full time

Job summary

Huntington National Bank seeks a Quality Review Specialist to support the segment's quality assurance program across pre-closing and post-closing activities. The role focuses on underwriting, due diligence, SBA, and closing quality, with oversight feedback to ensure policy adherence and process improvements.

The candidate will review QR workflows, assess compliance, document findings, rate severities, and contribute to training and risk mitigation efforts, aimed at a better customer experience

Qualifications

• Bachelor's degree or equivalent banking industry credit experience.
• 5+ years in banking, preferably business/commercial credit or complimentary quality assurance space.
• Ability to analyze and document loan decisions clearly.

Responsibilities

• Review QR workflow at the deal level.
• Analyze in-process (pre close) or post-closing adherence to policy, procedure, and process.
• Review each item in the QR taxonomy using the standard process checklist; note variations or issues.
• Rate the variance as a severity 1,2, or 3 based on risk.
• Record rating details in the centralized process system for aggregation of segment scores.
• Produce segment QR reporting.
• Aggregate QR data to identify training opportunities and risk gaps to improve policy and processes.
• Ensure adherence to QR program metrics: quality, production, and SLA.

Skills

Analytical skills

Leadership

Verbal and written communication

Regulatory awareness

Education

Bachelor's degree or equivalent banking industry credit experience

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

Description

The Quality Review Specialist will be responsible for the review work associated with the segment's quality assurance program including pre-closing process assurance and post-closing quality reviews. All aspects of Business Credit Underwriting, due diligence, SBA, and loan closing are subject to quality assurance. The ongoing process design, reporting, adherence to regulation and compliance, direction of policy, and delivery of credit products are influenced by the measurement and results of the QR program. The Quality Specialist is expected to be a subject matter expert in the process that they are reviewing and provide oversite feedback to the segment's adherence to their policies and procedures.

Summary:

The Quality Review Specialist will be responsible for the review work associated with the segment's quality assurance program including pre-closing process assurance and post-closing quality reviews. All aspects of Business Credit Underwriting, due diligence, SBA, and loan closing are subject to quality assurance. The ongoing process design, reporting, adherence to regulation and compliance, direction of policy, and delivery of credit products are influenced by the measurement and results of the QR program. The Quality Specialist is expected to be a subject matter expert in the process that they are reviewing and provide oversite feedback to the segment's adherence to their policies and procedures.

Duties and Responsibilities:

• Review QR workflow queue at the deal level.


• Analyze the in-process (pre close) or post-closing adherence to policy, procedure, and process.


• Using standard process checklist, review each item in the required QR taxonomy. Note any variations or issues. Mitigate approval of the variation or research with segment team leaders.


• Rate the variance as a severity 1,2, or 3 based on the defined risk rating system.


• Record all rating detail in centralized process system for aggregation of segment producer scoring.


• Produce segment QR reporting.


• Aggregate information found within the QR assurance process to provide feedback on training opportunities, risk gaps that are impacting quality that should be updated in policy, procedure or process, and drive the business model forward to create a better customer experience while reducing overall program risk.


• Adherence to the Quality assurance program metrics including quality, production, and SLA. Colleagues are committing to meeting the goals of the QR program by reviewing 10% pre-close, 100% post close populations within agreed upon SLA's and meeting the Segment Risk Control Tests of the QR Assurance program.


• Performs other duties as assigned.

Basic Qualifications:

• Bachelor's Degree or equivalent banking industry experience in credit /lending


• 5+ years of experience in banking industry preferably business/commercial credit or complimentary quality assurance space

Preferred Qualifications:

• Applicants that are subject matter experts in commercial lending which generally includes the areas of underwriting, loan documentation, loan closing, loan funding, and SBA eligibility as applicable.


• Experience with SBA or other government guaranteed loan programs


• Excellent analytical skills


• Experience with Quality Review/Control process design and/or regulatory reporting


• Strong verbal and written communication skills, with the ability to clearly and logically document loan decisions


• PC and Internet proficiency (Word, Excel, Outlook)


• Strong Leadership skills, colleague will need to be a self-starter and manage their day well Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay)

Yes

Workplace Type:

Office

Our Approach to Office Workplace Type

Certain positions outside our branch network may be eligible for a flexible work arrangement. We're combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.

Huntington is an Equal Opportunity Employer.

Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.