Quality Resident Engineer / Automotive Liaison - 2nd Shift

The TRIGO Group; Toledo (OH); On-site; USD 70,000 - 100,000; Full time

Job summary

TRIGO Global Quality Solutions seeks a Full-time Quality Resident Engineer to act as the on-site customer representative in Toledo, OH. You will provide technical support, address production issues, and maintain clear communication between Intervention Site and the customer to preserve trust and credibility.

You will build plant-level relationships, coordinate on-site repairs, report status, and contribute to continuous improvement through proactive problem solving and stakeholder updates.

Qualifications

• Familiarity with quality systems and processes used at manufacturing sites.
• Strong problem-solving skills and proactive approach to issue resolution.
• Willingness to be on-call and respond to production issues as needed.
• Excellent written and verbal communication to manage customer relationships.

Responsibilities

• Serve as the customer on-site representative for quality concerns.
• Build and maintain professional relationships with plant-level contacts.
• Coordinate on-site repairs and issue resolution with client approval.
• Provide regular updates on claims/status to the customer and internal stakeholders.
• Monitor competitive activities and report insights to TRIGO management.

Skills

Quality systems familiarity

Problem-solving

On-call readiness

Customer communication

Job description

TRIGO Quality Solution is looking for a Full-time Quality Resident Engineer

Toledo, OH

Overall Purpose

The Quality Resident Engineer serves as the customer's on-site representative, ensuring satisfaction through technical support, issue resolution, and open communication between Intervention Site and the customer. Build strong relationships, address production problems promptly, suggest improvements, and provide regular updates on claims to maintain trust and credibility.

May Report to

Resident Engineering Director and Resident Engineer Manager

Responsibilities

• Build strong, professional relationships with customers at the plant level.
• Act as the customer's representative, addressing production issues and building credibility through commitments.
• Maintain open communication between Intervention Site and the contracted customer.
• Provide regular updates on claim status and seek customer feedback.
• Monitor competitor activities and report to the TRIGO Resident Engineering Manager.
• Represent the contracted partner's interests and participate in customer meetings as needed.

Operations

• Coordinate on-site repairs/sorting with client approval.
• Analyze and resolve Site issues, informing plants for corrective action.
• Regularly audit customer product handling.
• Support prototypes, pre-serial builds, trials, launches, and engineering changes.

Organization & Management

• Report on a regular basis (defined by the supervisor) to the dedicated contracted partner's team or contact partner.

Technical

• Ensure customer satisfaction through technical support and quality issue resolution.
• Stay updated on technical, quality, and business topics through regular training and meetings.
• Address customer technical requirements and provide support.
• Suggest improvements to both Intervention Site and contracted customer.

Other

• Any other duties as assigned

Hard skills

• Working familiarity of Intervention Site quality systems,
• Problem-solving ability
• Regular and predictable attendance
• Ability to be/work on call as needed

Values & attitudes

• Build strong interpersonal relationships.
• Handle pressure and ambiguity effectively.
• Take on new challenges and responsibilities.
• Self-motivated and proactive.
• Demonstrate integrity and represent the company well.
• Build long-term, mutually beneficial client relationships.
• Honest, committed, and trustworthy.
• Strong communication, problem-solving, and customer relationship skills.

About TRIGO Global Quality Solutions

Founded in 1997, TRIGO is a multinational company providing operational Quality Management solutions for the manufacturing sector, especially in the automotive and aerospace industries. With a team of more than ten thousand professionals present in 20+ countries across 4 continents, TRIGO offers a comprehensive portfolio of Quality Assurance services ranging from inspection to expert auditing, consulting and training.

The unrivaled expertise, industrial mindset and extensive global footprint that TRIGO has built up over the last 3 decades has made TRIGO the leading quality solutions provider using the latest innovative and reliable digital systems and standard processes, delivering results in the most demanding industries. TRIGO has recently started to expand its clientele by offering quality services to the medical, chemical and food industries.

TRIGO Global Quality Solutions is committed to the core values of equal employment opportunity. We are committed to treating people fairly, and with respect and dignity. We offer employment opportunities based upon an individual's qualifications and performance, free from discrimination or harassment because of race, ancestry, place of origin, ethnic origin, color, citizenship, creed, sex, sexual orientation, age, marital status, family status, and disability.

TRIGO appreciates receiving all expression of interest; however, only those candidates invited for an interview will be contacted.