Hybrid QA: Regulatory & Quality Assurance Coordinator

Stryker Corporation

Redmond (WA)

Hybrid

USD 34,000 - 46,000

Full time

4 days ago

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Job summary

Stryker Corporation, based in Redmond, WA, seeks a QA/Complaints Specialist to review field service reports, document potential product complaints, and ensure regulatory and quality data is accurately captured. You will coordinate resolutions with cross-functional teams and support audits and trending activities.

The role requires 2+ years of experience, a degree, and proficiency with TrackWise, Salesforce/ServiceMax, and Microsoft Office.

Qualifications

High school diploma or equivalent.
2+ years of professional experience.
Experience with TrackWise, Salesforce/ServiceMax.
Knowledge of medical device industry.

Responsibilities

Review field service reports to determine whether additional investigation or complaint reporting is required.
Enter, assign, and accurately code complaints for tracking and trending purposes.
Partner with Field Service to gather missing information and ask appropriate screening questions.
Support complaint data collection, analysis, and trending activities.
Coordinate product returns associated with complaints or investigations.
Assist with internal audits and provide supporting documentation as needed.
Maintain accurate records and tracking information related to complaints and service reports.
Coach Field Service, Technical Support, and Service Depot teams on complaint reporting requirements and expectations.