Quality Regulatory Assurance Coordinator

Stryker Corporation; Redmond (WA); Hybrid; USD 34,000 - 46,000; Full time

Job summary

Stryker Corporation, based in Redmond, WA, seeks a QA/Complaints Specialist to review field service reports, document potential product complaints, and ensure regulatory and quality data is accurately captured. You will coordinate resolutions with cross-functional teams and support audits and trending activities.

The role requires 2+ years of experience, a degree, and proficiency with TrackWise, Salesforce/ServiceMax, and Microsoft Office.

Qualifications

• High school diploma or equivalent.
• 2+ years of professional experience.
• Experience with TrackWise, Salesforce/ServiceMax.
• Knowledge of medical device industry.

Responsibilities

• Review field service reports to determine whether additional investigation or complaint reporting is required.
• Enter, assign, and accurately code complaints for tracking and trending purposes.
• Partner with Field Service to gather missing information and ask appropriate screening questions.
• Support complaint data collection, analysis, and trending activities.
• Coordinate product returns associated with complaints or investigations.
• Assist with internal audits and provide supporting documentation as needed.
• Maintain accurate records and tracking information related to complaints and service reports.
• Coach Field Service, Technical Support, and Service Depot teams on complaint reporting requirements and expectations.

Skills

Microsoft Office

TrackWise

SalesForce/ServiceMax

Medical device industry knowledge

Education

Associate or Bachelor's degree

Tools

TrackWise

SalesForce/ServiceMax

Job description

Work Flexibility:

Hybrid Work Flexibility: Hybrid (M, Tu, W in office) On Site Location: 11811 Willows Rd NE, Redmond, WA Shift: Monday - Friday, 8:00 AM - 5:00 PM, flexible

Summary:

In this role, you will support the Emergency Care business by reviewing service reports, identifying and documenting potential product complaints, and ensuring information is accurately captured for regulatory and quality purposes. You'll partner closely with Field Service, Technical Support, and Service Depot teams to gather required information, coordinate product returns, support trending and audits, and reinforce complaint reporting expectations.

What You Will Do:

• Review field service reports to determine whether additional investigation or complaint reporting is required.
• Enter, assign, and accurately code complaints for tracking and trending purposes.
• Partner with Field Service to gather missing information and ask appropriate screening questions.
• Support complaint data collection, analysis, and trending activities.
• Coordinate product returns associated with complaints or investigations.
• Assist with internal audits and provide supporting documentation as needed.
• Maintain accurate records and tracking information related to complaints and service reports.
• Coach Field Service, Technical Support, and Service Depot teams on complaint reporting requirements and expectations.

What You Need:

• High school diploma or equivalent
• 2+ years of professional experience
• Competency with Microsoft Office (Outlook, Excel, Word, etc.)
• Associate or bachelor's degree
• Experience with Track Wise, SalesForce/ServiceMax
• Knowledge of medical device industry
• $24.82 - $33.58 USD Hourly
• Travel Percentage: 10%

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer - M/F/Veteran/Disability. Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

Stryker is one of the world's leading medical technology companies and, together with its customers, is driven to make healthcare better. We offer innovative products and services in Orthopaedics, Medical and Surgical, and Neurotechnology and Spine that help improve patient and hospital outcomes. We are proud to be named one of the World's Best Workplaces!

For more information, visit: www.stryker.com

Work Flexibility Remote - Role allows you to work the majority to 100% of time from an alternate workplace. These roles could have travel expectations, and you must work within the country of the job requisition location. Field-based - You can expect to regularly work a majority to 100% of time at customer facilities and has a set territory or expectation to travel within a set boundary. Almost all sales roles would likely be qualified as field-based. Onsite - Role is 100% located at a Stryker facility. Some ad hoc flexibility may be available depending on role, level, and job requirements. Hybrid - You can expect to regularly work in both an alternate workplace and a Stryker facility. Roles that are partially remote or co-located would qualify as hybrid, and the expectation to be onsite would be defined and agreed upon by your manager/supervisor.