Quality Programs Engineer: QMS & DCC Lead

Foxconn-Pce-Technology; Santa Clara (CA); On-site; USD 120,000 - 140,000; Full time

Job summary

Foxconn-Pce-Technology in Santa Clara, CA seeks a QP(DCC, Customer Service, QS) Engineer to lead quality program management, document control, and customer quality support across AI server and rack manufacturing, from NPI to MP.

You will drive QMS compliance with ISO 9001, coordinate audits and CAPA actions, manage quality deliverables, track KPIs, and work with cross-functional teams to ensure product quality and customer satisfaction throughout the lifecycle.

Qualifications

• Bachelor's degree in Engineering, Quality, Business Administration, or related field.
• ISO 9001 Lead Auditor, CQE, Lean Six Sigma, or related quality certification preferred.
• 4-7 years of quality program, quality system, document control, customer quality experience in electronics manufacturing or related industries.

Responsibilities

• Manage customer quality programs by reviewing requirements, specifications, quality agreements, quality deliverables, customer communication, complaints, RMA coordination, portals, and scorecards.
• Administer Document Control Center activities, including controlled-document creation, review, approval, revision control, distribution, retention, obsolescence, and engineering-change updates.
• Develop and maintain QMS documentation, procedures, work instructions, forms, quality records, control plans, quality plans, inspection criteria, and NPI quality deliverables in line with ISO 9001 and customer requirements.
• Coordinate customer complaints, 8D/CAPA responses, internal/customer/QMS audits, audit findings, closure actions, verification of effectiveness, and controlled records for traceability and compliance.
• Track quality KPIs, document status, audit findings, customer complaints, CAPA aging, and on-time closure; drive continuous improvement and train teams on document control, QMS, and customer quality requirements.

Skills

Quality program management

Document control

Customer quality

Quality system management

Education

Bachelor's degree in Engineering, Quality, Business Administration

ISO 9001 Lead Auditor certification

Job description

Foxconn-Pce-Technology in Santa Clara, CA seeks a QP(DCC, Customer Service, QS) Engineer to lead quality program management, document control, and customer quality support across AI server and rack manufacturing, from NPI to MP.

You will drive QMS compliance with ISO 9001, coordinate audits and CAPA actions, manage quality deliverables, track KPIs, and work with cross-functional teams to ensure product quality and customer satisfaction throughout the lifecycle.