Quality & Process Improvement Coordinator

Mill Steel Company; Grand Rapids (MI); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Team oriented environment

Pet friendly environment

Onsite free chiropractic adjustments

Hands on business experience

Awards for Best & Brightest Companies

Job summary

Mill Steel Company is seeking a Quality Coordinator to document and communicate material issues, work with customers and suppliers, and drive root-cause analysis and corrective actions. You will support continuous improvement and help maintain high quality standards across the supply chain.

You will manage quality communications, assist in non-conformance resolution, and collaborate with fulfillment and quality teams to ensure uninterrupted customer service at Mill Steel Company in Grand Rapids,

Qualifications

• Bachelor’s degree in supply chain management, engineering or related field preferred.
• 1+ years of experience in quality, customer support or related experience.
• Strong time-management in deadline-driven environment.
• Excellent communication and interpersonal skills.
• Analytical mindset with problem-solving abilities.
• Self-motivated, able to work independently or as part of a team.
• Proficient with Microsoft Office Suite (Outlook, Word, Excel).

Responsibilities

• Manage and communicate all quality-related correspondence to the inbox.
• Provide solutions and disposition for material issues at customers.
• Identify, document, and report non-conformance issues.
• Assist in root cause analysis and corrective actions.
• Analyze reporting to identify trends and report to leadership.
• Support continuous improvement initiatives through team participation.
• Assist Quality Manager with training and process flow guidance.
• Understand ISO 9001 and IATF accreditation requirements.
• Conduct onsite visits to identify material defects and document findings.
• Collaborate with fulfillment teams to prevent supply chain disruption.
• Disposition material on hold and communicate issues with suppliers.
• Complete root cause analysis training and implement corrective actions with supervision.

Skills

Communication

Analytical thinking

Time management

Teamwork

Problem solving

Attention to detail

Independence

Education

Bachelor’s degree in supply chain management, engineering or related

Tools

Microsoft Office

Job description

Mill Steel Company is seeking a Quality Coordinator to document and communicate material issues, work with customers and suppliers, and drive root-cause analysis and corrective actions. You will support continuous improvement and help maintain high quality standards across the supply chain.

You will manage quality communications, assist in non-conformance resolution, and collaborate with fulfillment and quality teams to ensure uninterrupted customer service at Mill Steel Company in Grand Rapids,