Quality Patient Service Representative

Intermountain Healthcare Inc.; United States; Presencial; USD 25.000 - 32.000; Jornada completa

Descripción de la vacante

Intermountain Health in Holladay Clinic (Salt Lake City, UT) seeks a Patient Service Representative to join a 40-hour week role. You will handle patient interactions by phone, in person, or securely, schedule appointments, register patients, and assist with billing and insurance coordination.

The position prefers Medical Assistant experience and emphasizes accuracy, confidentiality, and teamwork to deliver excellent patient care.

Formación

• Six months of customer service experience.
• Basic computer skills involving word processing and data entry.
• Professional manner and strong interpersonal and communication skills.
• Ability to work collaboratively with patients and fellow caregivers to deliver the highest level of customer/patient satisfaction.
• Ability to protect privacy, confidentiality, and Protected Health Information (PHI) of patients, members, and caregivers.

Responsabilidades

• Provides courteous and professional contacts with patients over the phone, in person or via secure messaging.
• Resolves patient needs to ensure a superior customer experience by addressing intake and care needs.
• Documents all phone calls accurately in the EMR.
• Schedules patient appointments for visits, procedures, diagnostic tests, referrals, and consultations.
• Registers patients by confirming, entering, and updating demographic data in the registration system, including insurance coordination details.
• Obtains copies of insurance cards, IDs, and signatures; may verify information for benefits and pre-certifications.
• Assists patients in completing forms for regulatory and billing needs; educates on financial assistance and processes payments.
• Keeps current on role responsibilities via newsletters, dashboards, and meetings to maintain high performance.

Conocimientos

Professional Etiquette

Adaptability

Computer Literacy

Payment Handling

Critical Thinking

Confidentiality

Collaboration

Time Management

Problem Solving

Educación

High School Diploma or GED

Descripción del empleo

Job Description

Join Our Team as a Patient Service Representative! We are seeking an organized and compassionate Patient Service Representative to join our healthcare team. If you're passionate about providing exceptional care and want to work in an environment that values growth, we'd love to hear from you!

Discover why Intermountain Health is a great place to work (youtube.com)

Posting Specifics

• Pay Range: $18.31 - $23.80 depending on experience
• Benefits Eligible: Yes, check them out here
• Shift Details: Full-time, 40 hours per week, Monday - Friday 8:00am - 5:00pm
• Additional Details: Medical Assistant experience is strongly preferred

Essential Functions

• Provides courteous and professional connections with patients over the phone, in person or via secure messaging.
• Resolves patient needs skills to ensure a superior customer experience by identifying and resolving patient needs related to patient intake and care.
• Documents all phone calls accurately and completely in the electronic medical record (EMR).
• Schedules patient appointments for visits, procedures, diagnostic tests, referrals, and/or consultations.
• Registers patients over the phone or in person by confirming, entering, and/or updating all required demographic data on patient and guarantor on the registration system. Follows procedures when identifying patients.
• Obtains copies of insurance cards, forms of ID, and signatures on all required forms. May verify information on appropriate accounts to determine insurance coordination of benefits, may include pre-certification/prior authorization.
• Assists patients in completing necessary forms to meet regulatory and billing needs prior to receiving clinical care. Scans necessary paperwork and educates patient on financial assistance. Proactively requests payments from patients on current and past medical services. Receives and processes those payments following appropriate procedures for handling payments.
• Stays current on role/responsibilities, updates etc. which may include reviewing monthly email/newsletter, ambulatory epic dashboard, patient access, work queues, attend clinic/service line meetings, review emails each shift, etc. to ensure the highest standard of performance is achieved.

Skills

• Professional Etiquette
• Adaptability
• Computer Literacy
• Payment Handling
• Critical Thinking
• Confidentiality
• Collaboration
• Time Management
• Problem Solving

Minimum Qualifications

• Six months of customer service experience involving interactions with customers.
• Demonstrated basic computer skills involving word processing and data entry.
• Professional manner and strong interpersonal and communication skills.
• Ability to work collaboratively with patients and fellow caregivers to deliver the highest level of customer/patient satisfaction.
• Ability to protect privacy, confidentiality, and Protected Health Information (PHI) of patients, members, and caregivers.

Preferred Qualifications

• One year of customer service experience involving interactions with customers in person and by phone.
• Billing and collections experience.
• Computer literacy in using electronic medical records (EMR) systems and other relevant software.
• High school diploma or GED preferred.
• Multilingual

Physical Requirements

• Ongoing need for caregivers to see and read information, labels, documents, monitors, identify equipment and supplies, and be able to assess customer needs.
• Frequent interactions with providers, colleagues, customers, patients/clients and visitors require employee to verbally communicate as well as hear and understand spoken information, needs, and issues quickly and accurately.
• Manual dexterity of hands and fingers to manipulate complex and delicate supplies and equipment with precision and accuracy. This includes frequent computer use for typing, accessing needed information, etc.
• Position may require standing for long periods of time, lifting supplies
• May assist patients into/out of the clinic.

Location

Holladay Clinic

Work City: Salt Lake City

Work State: Utah

Scheduled Weekly Hours: 40

The hourly range for this position is listed below. Actual hourly rate dependent upon experience.
$18.31 - $23.80

We care about your well-being - mind, body, and spirit - which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure,