Patient Service Representative PRN Float

Intermountain Healthcare Inc.; United States; On-site; USD 19,000 - 33,000; Full time

Job summary

Intermountain Health McKay-Dee Hospital in Ogden, Utah is seeking a Patient Service Representative to be the first contact for patients, greeting and checking in/out, and verifying information. The role focuses on delivering exceptional customer/patient satisfaction and resolving needs related to intake and care.

The position is PRN float with hourly pay ranging from $18.31 to $23.80 depending on experience, and eligibility for benefits.

Qualifications

• Six months of customer service experience.
• Basic computer skills for word processing and data entry.
• Professional manner with strong communication skills.
• Ability to work collaboratively with patients and caregivers to deliver high satisfaction.
• Protect privacy and PHI of patients and caregivers.

Responsibilities

• Provides courteous connections with patients over the phone, in person, or via secure messaging.
• Documents calls accurately in the EMR.
• Schedules patient appointments for visits, tests, referrals, and consultations.
• Registers patients by verifying and updating demographic data.
• Obtains insurance cards and IDs, verifies information for COB and pre-authorization.
• Assists patients with forms for regulatory and billing needs; educates on financial assistance and collects payments.
• Keeps up to date with role responsibilities via emails and meetings.

Skills

Customer service

Computer skills

Interpersonal skills

Privacy & PHI

Education

High school diploma

Tools

EMR systems

Job description

Job Description

The Patient Service Representative (PSR) serves as the first connection between Intermountain and patients. This role embodies Intermountain values and focuses on establishing collaborative relationships with patients and fellow caregivers to deliver the highest level of customer/patient satisfaction. The PSR ensures a superior customer experience by identifying and resolving patient needs related to patient intake and care, which may include greeting and checking-in/out patients, as well as verifying information supplied by patients. Join Our Team as a Patient Service Representative!

We are seeking an organized and compassionate Patient Service Representative to join our healthcare team. If you're passionate about providing exceptional care and want to work in an environment that values growth, we'd love to hear from you!

Discover why Intermountain Health is a great place to work (youtube.com)

Posting Specifics

Entry Rate: $18.31 - $23.80 depending on experience

Benefits Eligible: Yes, check them out here

Shift Details: PRN Float that covers from Kaysville-North Ogden

Essential Functions

Provides courteous and professional connections with patients over the phone, in person or via secure messaging. Resolves patient needs skills to ensure a superior customer experience by identifying and resolving patient needs related to patient intake and care.

Documents all phone calls accurately and completely in the electronic medical record (EMR).

Schedules patient appointments for visits, procedures, diagnostic tests, referrals, and/or consultations.

Registers patients over the phone or in person by confirming, entering, and/or updating all required demographic data on patient and guarantor on the registration system. Follows procedures when identifying patients.

Obtains copies of insurance cards, forms of ID, and signatures on all required forms. May verify information on appropriate accounts to determine insurance coordination of benefits, may include pre-certification/prior authorization.

Assists patients in completing necessary forms to meet regulatory and billing needs prior to receiving clinical care. Scans necessary paperwork and educates patient on financial assistance. Proactively requests payments from patients on current and past medical services. Receives and processes those payments following appropriate procedures for handling payments.

Stays current on role/responsibilities, updates etc. which may include reviewing monthly email/newsletter, ambulatory epic dashboard, patient access, work ques, attend clinic/service line meetings, review emails each shift, etc. to ensure the highest standard of performance is achieved.

Minimum Qualifications

Six months of customer service experience involving interactions with customers.

Demonstrated basic computer skills involving word processing and data entry.

Professional manner and strong interpersonal and communication skills.

Ability to work collaboratively with patients and fellow caregivers to deliver the highest level of customer/patient satisfaction.

Ability to protect privacy, confidentiality, and Protected Health Information (PHI) of patients, members, and caregivers.

Preferred Qualifications

One year of customer service experience involving interactions with customers in person and by phone.

Billing and collections experience.

Computer literacy in using electronic medical records (EMR) systems and other relevant software.

High school diploma or GED preferred.

Multilingual

Physical Requirements

Ongoing need for caregivers to see and read information, labels, documents, monitors, identify equipment and supplies, and be able to assess customer needs.

Frequent interactions with providers, colleagues, customers, patients/clients and visitors require employee to verbally communicate as well as hear and understand spoken information, needs, and issues quickly and accurately.

Manual dexterity of hands and fingers to manipulate complex and delicate supplies and equipment with precision and accuracy. This includes frequent computer use for typing, accessing needed information, etc.

Position may require standing for long periods of time, lifting supplies.

May assist patients into/out of the clinic.

Location

Intermountain Health McKay-Dee Hospital

Work City: Ogden

Work State: Utah

Scheduled Weekly Hours: 0

The hourly range for this position is listed below. Actual hourly rate dependent upon experience.

$18.31 - $23.80

Benefits

We care about your well-being - mind, body, and spirit - which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits package here.

Compliance Statement

By applying for a position with Intermountain, I acknowledge that I will comply with all applicable Intermountain policies and expectations. If applying for a remote or hybrid role, this includes r