Patient Service Representative - PRN

Intermountain Healthcare Inc.; Draper (UT); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Benefits package

Job summary

Intermountain Healthcare Inc. is seeking a Patient Service Representative (PSR) to be the first connection between Intermountain and patients, delivering exceptional customer/patient satisfaction by handling intake, greeting, check-in/out, and information verification.

The PSR will document interactions in the EMR, schedule appointments, collect demographics and insurance details, and assist with billing forms and financial aid information.

Qualifications

• Six months of customer service experience.
• Basic computer skills including word processing and data entry.
• Professional manner with strong interpersonal and communication skills.
• Ability to work collaboratively with patients and caregivers to deliver satisfaction.
• Ability to protect privacy and PHI of patients.

Responsibilities

• Provides courteous and professional connections with patients over the phone, in person or via secure messaging; resolves patient needs related to intake and care.
• Documents all phone calls accurately in the EMR.
• Schedules patient appointments for visits, procedures, tests, referrals, and consultations.
• Registers patients by confirming and updating demographic data on the registration system.
• Obtains copies of insurance cards and IDs; may verify information for benefits coordination and prior authorization.

Skills

Customer service

Data entry

Interpersonal communication

Phone/in-person interactions

PHI privacy

Education

High school diploma or GED

Tools

EMR systems

Job description

Job Description

The Patient Service Representative (PSR) serves as the first connection between Intermountain and patients. This role embodies Intermountain values and focuses on establishing collaborative relationships with patients and fellow caregivers to deliver the highest level of customer/patient satisfaction. The PSR ensures a superior customer experience by identifying and resolving patient needs related to patient intake and care, which may include greeting and checking-in/out patients, as well as verifying information supplied by patients.

Posting Specifics

Entry Rate: $18.31 - $23.80 depending on experience
Benefits Eligible: Yes, check them out here
Shift Details: PRN

We are committed to offering flexible work options where approved and stated in the job posting. However, we are currently not considering candidates who reside or plan to reside in the following states: California, Connecticut, Hawaii, Illinois, Massachusetts, Minnesota, New York, Pennsylvania, Rhode Island, Vermont, Washington.

Essential Functions

• Provides courteous and professional connections with patients over the phone, in person or via secure messaging. Resolves patient needs skills to ensure a superior customer experience by identifying and resolving patient needs related to patient intake and care.
• Documents all phone calls accurately and completely in the electronic medical record (EMR).
• Schedules patient appointments for visits, procedures, diagnostic tests, referrals, and/or consultations.
• Registers patients over the phone or in person by confirming, entering, and/or updating all required demographic data on patient and guarantor on the registration system. Follows procedures when identifying patients.
• Obtains copies of insurance cards, forms of ID, and signatures on all required forms. May verify information on appropriate accounts to determine insurance coordination of benefits, may include pre-certification/prior authorization.
• Assists patients in completing necessary forms to meet regulatory and billing needs prior to receiving clinical care. Scans necessary paperwork and educates patient on financial assistance. Proactively requests payments from patients on current and past medical services. Receives and processes those payments following appropriate procedures for handling payments.
• Stays current on role/responsibilities, updates etc. which may include reviewing monthly email/newsletter, ambulatory epic dashboard, patient access, work ques, attend clinic/service line meetings, review emails each shift, etc. to ensure the highest standard of performance is achieved.

Minimum Qualifications

• Six months of customer service experience involving interactions with customers.
• Demonstrated basic computer skills involving word processing and data entry.
• Professional manner and strong interpersonal and communication skills.
• Ability to work collaboratively with patients and fellow caregivers to deliver the highest level of customer/patient satisfaction.
• Ability to protect privacy, confidentiality, and Protected Health Information (PHI) of patients, members, and caregivers.

Preferred Qualifications

• One year of customer service experience involving interactions with customers in person and by phone.
• Billing and collections experience.
• Computer literacy in using electronic medical records (EMR) systems and other relevant software.
• High school diploma or GED preferred.
• Multilingual

Physical Requirements

Ongoing need for caregivers to see and read information, labels, documents, monitors, identify equipment and supplies, and be able to assess customer needs. Frequent interactions with providers, colleagues, customers, patients/clients and visitors require employee to verbally communicate as well as hear and understand spoken information, needs, and issues quickly and accurately. Manual dexterity of hands and fingers to manipulate complex and delicate supplies and equipment with precision and accuracy. This includes frequent computer use for typing, accessing needed information, etc. Position may require standing for long periods of time, lifting supplies May assist patients into/out of the clinic.

Location

Tellica Draper
Work City: Draper
Work State: Utah
Scheduled Weekly Hours: 0

Hourly Range

The hourly range for this position is listed below. Actual hourly rate dependent upon experience.
$18.31 - $23.80

We care about your well-being - mind, body, and spirit - which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and enga