Quality of Care Analyst (Operations & Policy Analyst 3)

State of Oregon; Portland (ME); Hybrid; USD 60,000 - 80,000; Full time

Job summary

Join the Oregon Health Authority as a Quality of Care Analyst, where you will contribute to improving health equity and quality assurance within Oregon’s healthcare system. This role requires strong analytical skills and the ability to work effectively with diverse communities, and offers opportunities in a supportive and mission-driven environment.

Benefits

Excellent medical, vision, and dental benefits

Flexible spending accounts for health care and childcare

11 paid holidays and vacation accrual starting at 8 hours per month

Training opportunities for career growth

Qualifications

• Bachelor's degree required, preferably in relevant fields.
• 4 years of professional evaluative, analytical, and planning work.
• Experience with health equity policies and community programs.

Responsibilities

• Serve as a key advisor on continuous quality assurance strategies.
• Collaborate with diverse populations affected by social injustices.
• Provide technical assistance to managed care organizations.

Skills

Analytical skills

Communication skills

Project management

Education

Bachelor's Degree in Business or Public Administration

Job description

Initial Posting Date:

05/30/2025

Application Deadline:

06/09/2025

Agency:

Oregon Health Authority

Salary Range:

$6,123 - $9,409

Position Type:

Employee

Position Title:

Quality of Care Analyst (Operations & Policy Analyst 3)

Job Description:

Opportunity Awaits, Apply Today! - Quality of Care Analyst (Operations & Policy Analyst 3)

This position is part of the Oregon Health Authority’s Coordinated Care Organization (CCO) Operations team. A coordinated care organization is a network of all types of health care providers (physical health care, addictions and mental health care and dental care providers) who work together in their local communities to serve people who receive health care coverage under the Oregon Health Plan (Medicaid). Today, there are 16 CCOs operating in communities around Oregon.t

The Quality of Care (QAC) Analyst serves as a key advisor on continuous quality assurance and improvement strategies in the managed care delivery system. This position participates in the development of program administrative rules and contractual requirements that deal with complex regulatory situations in which policy is not clearly defined. This position provides consultative advice and direction on administrative, policy, programmatic and management aspects of quality management operations to executive management. The position ensures adherence to standards for quality and access to care, as defined by federal Medicaid Managed Care regulations, the 1115 Medicaid Demonstration Wavier, state Children’s Health Insurance Plan, and state requirements (e.g., CCO Contract, Oregon Administrative Rules, and Oregon Revised Statutes). The Quality of Care Analyst provides expert consultation and technical assistances to managed care organizations, community agencies and other key invested partners for identifying innovative approaches to quality care.

This position will collaborate with diverse populations most harmed by social injustice and inequities and will demonstrate the ability to build and steward positive, collaborative and partnership-based relationships with diverse community groups including communities of color, immigrant groups, the disability and neurodivergent communities, veterans, older adults, individuals identifying as LGBTQIA2S+ and other communities that have been traditionally marginalized.

Click Here to view a Dashboard of all current recruitments for the Medicaid Division. The position description provides additional context for the role. Section 1 of the position description outlines Position Information, including Work Location and Supervisor Name. Section 3 outlines specific responsibilities in the Description of Duties.

If this opportunity aligns with your strengths, background, and commitment to fostering inclusivity, we encourage you to apply! At the Oregon Health Authority (OHA), we value diversity and encourage applicants from all backgrounds and experiences to help us build a stronger, more equitable future for all.

What We Are Looking For

Minimum Qualifications: These qualifications must be visible in your application for consideration.

A Bachelor's Degree in Business or Public Administration, Behavioral or Social Sciences, Finance, Political Science or any degree demonstrating the capacity for the knowledge and skills; and four years professional-level evaluative, analytical and planning work.
OR;
Any combination of experience and education equivalent to seven years of experience that typically supports the knowledge and skills for the classification.

Desired Attributes: The following are skills and lived experiences that we have identified as key to success in this role at OHA. These are the attributes we are looking for in our top candidate. If you possess any of these, please let us know in your application.

• Experience supporting the development and implementation of policies and programs at the community, state, and/or national level that advance health equity (address systemic health disparities, expand culturally responsive and inclusive services, factor in social determinants of health) and elevate the voice of community and those with lived experience.

• Knowledge of health services delivery systems, particularly the Oregon Health Plan/ Medicaid administration in Oregon, including experience working with Coordinated Care Organizations, social safety net programs, health service providers (including Community Mental Health Programs and other behavioral health service providers), or community-based organizations.

• Knowledge of legislative and regulatory processes; experience analyzing, applying and advising on relevant federal and state Medicaid laws and regulations, including Medicaid Managed Care regulations; specific knowledge of Oregon Administrative Rules and Oregon Revised Statutes is valued.

• Ability to foster inter-and cross-agency collaboration and to facilitate coordination of community centered policies, programs, and continuous (quality / process) improvement strategies.

• Strong oral and written communication skills across a variety of forums; experience communicating qualitative and quantitative information, verbal and written, that are accessible to and understood by audiences with different levels of comprehension or interest and that are culturally responsive, inclusive, and appropriate.

• Experience and knowledge evaluating and synthesizing quantitative and qualitative data to analyze and measure the effectiveness, efficiency, and impact of administrative and technical programs within the context of health policy / healthcare services. Certification in healthcare quality, compliance, or risk management is valued.

• Experience presenting and articulating the value and relevance of research and evaluation data to facilitate quality assurance, strategic planning, and decision-making.

• Demonstrated project management experience, including ability to effectively manage multiple project timelines and priorities and promote human-centered change management.

Special Requirements:To be hired, you must have a criminal records and driving records check that meets OHA criteria at the time of hire, and throughout employment.

We are seeking someone who shares Oregon Health Authority’s mission and values. OHA values health equity, service excellence, integrity, leadership, partnership, innovation and transparency. OHA’s health equity definition is “Oregon will have established a health system that creates health equity when all people can reach their full potential and well-being and are not disadvantaged by their race, ethnicity, language, disability, age, gender, gender identity, sexual orientation, social class, intersections among these communities or identities, or other socially determined circumstances. Achieving health equity requires the ongoing collaboration of all regions and sectors of the state, including tribal governments to address: the equitable distribution or redistributing of resources and power; and recognizing, reconciling, and rectifying historical and contemporary injustices.” OHA’s 10-year goal is to eliminate health inequities. Click here , to learn more about OHA’s mission, vision and core values.

Application Guidance

How to Apply: Submission Requirements - At the time of application, ensure the work history in your applicant profile is up to date and attach a current copy of your resume, cover letter, and answer all supplemental questions.

• External Candidates: Visit the State of Oregon job opportunities webpage to submit your application. Be sure to follow all application submission requirements.

• Internal Candidates: Current State of Oregon employees must apply through their employee Workday login. Be sure to follow all application submission requirements.

After You Apply:

• Before the job announcement closes, log in to your Workday account to check for pending tasks under “My Applications” and complete them.

• Remember to check your email (including your junk folder) and Workday inbox for updates on your application.

• We value our veterans! To ensure the security of your information, kindly follow the instructions for how to submit your Veteran documents for preference found here. Please do not attach your Veterans’ preference documentation in the Resume/CV field of your application.

Reminders:

• Your candidate profile and application materials are great opportunities to showcase your interest in the position and highlight your skills and experience. Submissions will be screened for consistency and communication skills, including attention to detail, spelling, and grammar. For more tips and guidance, check out What you need to know to get the job !

• This announcement is for a full-time, permanent, SEIU represented position based in Salem/Portland, Oregon.

• This is a HYBRID(85% in-office) position. Please check SECTION 4. WORKING CONDITIONS, of the position description linked above to review more details regarding the details surrounding the working conditions.

• Please download and save a copy of this job announcement and linked position description, as it is not available after the application deadline. For questions about the announcement, or if you require an alternate format to apply, please contact the Senior Recruiter, Stephanie Mitchell at Voice: [503-979-7679] (TTY 711) or Email: [e-mail] .

• For Workday technical support dial 1-855-524-5627.

Benefits of Joining Our Team

We offer a workplace that balances productivity with enjoyment;promote an atmosphere of mutual respect, dedication, and enthusiasm. You will collaborate with a team of bright individuals to work with and learn from. If you're driven by the passion to do something meaningful that changes lives, the Oregon Health Authorityis the place for you. We also offer a competitive benefits package including:

• Excellent medical, vision, and dental benefits package for the employee and qualified family members with a very low monthly out-of-pocket cost.

• Optional life insurance, short-term disability, long-term disability, deferred compensation savings program, and flexible spending accounts for health care and childcare expenses.

• Employee benefits include 11 paid holidays, 3 personal business days, 8 hours of monthly sick leave, and vacation accrual starting at 8 hours per month.

• Possible eligibility for the Public Service Loan Forgiveness Program .

• Membership in the Public Employees Retirement System (PERS)/Oregon Public Service Retirement Plan (OPSRP).

• Training opportunities that will help grow your career with the State of Oregon.

Additional Details

• The information in your application will be used to complete an Equal Pay Analysis to determine salary placement upon hire. Visit the Department of Administrative Services Equal Pay Analysis Webpage for more information.

• The salary listed is the non-PERS qualifying salary range. If the successful candidate is PERS qualifying, the salary range will reflect the additional 6.95%. Review the Classification and Compensation page for more details on the classification.

• Agency does not offer visa sponsorship. Within three days of hire, applicants will be required to complete I-9 documentation and confirm authorization to work in the United States. If your employment authorization and documentation is contingent on sponsorship now or in the future, you will not meet Agency employment eligibility standards.

Helpful Links & Resources

How to Set Job Alerts | Workday Applicant FAQ | Oregon Health Authority | Facebook | Instagram | LinkedIn | Veterans Resources

The Oregon Health Authority is an affirmative action and equal opportunity employer, committed to fair employment practices and pay equity for all employees. We do not discriminate based on any protected class—including race, sex, veteran status, disability, age, color, religion, national origin, marital status, or sexual orientation—and we do not screen applicants based on current or past compensation. Salary is determined through a fair review of your education, experience, and training as it relates to the position.

OHA is an anti-racist organization working to eliminate health inequities and dismantle structural barriers that impact underserved communities. Join us in advancing our Strategic Plan and building a more equitable Oregon.