Quality Manager - ISO/TS 16949, Process & Customer Focus

Hutchinson Group; Grand Rapids (MI); On-site; USD 85,000 - 125,000; Full time

Job summary

Hutchinson Group seeks a Quality Manager to supervise QA personnel across the plant and suppliers, ensuring product quality and customer satisfaction.

The role focuses on maintaining ISO/TS 16949 compliant systems, leading corrective actions, and driving APQP, FMEA, control plans, and training. You will oversee control plans and engage the supply chain while aligning with safety policies.

Qualifications

Responsibilities

• Supervise Quality Assurance personnel in tasks to monitor and control quality to ensure customer satisfaction.
• Maintain and enhance systems to support the ISO / TS 16949 quality system.
• Document the results of testing and inspection; review results; publish reports on quality status for manufacturing areas.
• Initiate corrective actions through review of rejects and scraps; create problem solving teams with Production Manager; report at weekly production meetings.
• Establish training procedures to assist the Engineer at APQP meetings; provide guidance on quality matters; establish measurement studies and act as initiator for process FMEA and Control Plans.
• Oversee creation and updating of Control Plans for all products in their areas.
• Improve customer satisfaction; act as the customer representative for the manufacturing plant.
• Review departmental activities and make recommendations to Management on training, equipment, and organizational needs.
• Ensure entire supply chain is engaged in the production process.
• Lead the Quality Control Program – dotted line to Plant Manager.
• Perform any duties assigned by management not outlined above.
• Knowledge and practice of Company’s Health, Safety, and Environmental policies, procedures and requirements.
• Review customer portals for site status daily.
• Other duties as assigned.

Job description

Hutchinson Group seeks a Quality Manager to supervise QA personnel across the plant and suppliers, ensuring product quality and customer satisfaction.

The role focuses on maintaining ISO/TS 16949 compliant systems, leading corrective actions, and driving APQP, FMEA, control plans, and training. You will oversee control plans and engage the supply chain while aligning with safety policies.