Quality Manager: ISO Systems & Supplier Quality (Remote)

PICA Manufacturing Solutions

Derry (NH)

Hybrid

USD 75,000 - 95,000

Full time

14 days+

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Benefits offered by this job

Competitive Salary

Flexible paid time off policy

401K Matching Plan

Job summary

PICA Manufacturing Solutions is looking for a Quality Manager to oversee product and process quality. The role includes managing ISO certifications and supplier quality metrics, ensuring compliance with regulatory requirements and directing improvement efforts.

Qualified applicants should have a bachelor's degree in engineering or quality management and at least 2 years of experience in Printed Circuit Board Manufacturing. Benefits include a competitive salary, health care plan, and flexible paid time off.

Qualifications

At least 2 years of work experience in Printed Circuit Board Manufacturing.
Excellent analytical and problem-solving skills.
High attention to detail and ability to multitask.

Responsibilities

Oversee CAR, SCAR, & NCMR system for quality metrics.
Interface with suppliers to enhance performance.
Implement and maintain Quality Management System.

Skills

ISO 9001 knowledge

Problem-solving skills

Statistical software capabilities

Electrical testing experience

Six Sigma principles

Education

Bachelor's degree in engineering or related field

Job description

Root Cause Analysis

Position Overview

PICA Manufacturing Solutions is seeking an experienced Quality Manager to lead and continuously improve our Quality Management System (QMS) across our global operations. This position is responsible for ensuring compliance with ISO 9001, ISO 13485, AS9100, and ITAR requirements while driving operational excellence through supplier quality, manufacturing quality, customer quality, and continuous improvement initiatives.

The Quality Manager serves as the company's quality leader, working closely with executive leadership, engineering, manufacturing, supply partners, and customers to ensure products consistently meet customer, regulatory, and company requirements. This individual will play a critical role in supporting new product introductions, improving manufacturing processes, reducing defects, and strengthening supplier performance throughout PICA's global supply chain.

This position requires a hands-on leader who is equally comfortable developing quality strategies, leading audits, solving complex technical problems, and working directly with customers and suppliers

Responsibilities Include:

Quality Management System

Serve as the Management Representative for PICA Manufacturing Solutions' ISO 9001 and ISO 13485 Quality Management Systems
Maintain and continuously improve the Quality Management System
Ensure compliance with applicable statutory, regulatory, customer, and industry requirements
Develop, maintain, and improve company operating procedures, work instructions, forms, and quality documentation
Maintain the document control system
Lead Management Review meetings and report quality performance to executive leadership
Develop and monitor company Quality Objectives and Key Performance Indicators (KPIs)

Manufacturing Quality

Oversee incoming inspection, in-process inspection, final inspection, and product release activities
Ensure manufacturing processes consistently meet customer and quality requirements
Lead product and process improvement initiatives utilizing Lean Manufacturing and Six Sigma methodologies
Partner with Manufacturing and Engineering to reduce defects, improve yields, and increase process capability
Support New Product Introduction (NPI) activities to ensure products transition successfully into production

Customer Quality

Serve as the primary customer contact for all quality-related matters
Lead customer complaint investigations and ensure timely resolution
Oversee Corrective Action Requests (CARs), Non-Conforming Material Reports (NCMRs), Root Cause Analysis, and CAPA activities
Participate in customer audits and quality reviews
Monitor customer quality performance metrics and develop improvement plans

Continuous Improvement

Lead cross-functional continuous improvement initiatives
Utilize structured problem-solving methodologies including:

8D
5 Why
Fishbone (Ishikawa)
FMEA
SPC
GR&R
Process Capability (Cp/Cpk)
DOE
Statistical Analysis

Develop and maintain company quality dashboards and metrics
Identify opportunities to improve product quality, manufacturing efficiency, supplier performance, and customer satisfaction

Leadership

Lead, mentor, and develop Quality personnel
Establish departmental goals and performance expectations
Foster a culture of continuous improvement throughout the organization
Work collaboratively across Engineering, Manufacturing, Supply Chain, Program Management, and Executive Leadership.

Qualifications

Required

Minimum 5 years of Quality Engineering or Quality Management experience within an Electronics Manufacturing Services (EMS) or Printed Circuit Board Assembly (PCBA) environment
Minimum 2 years of leadership or supervisory experience
Strong working knowledge of ISO 9001 Quality Management Systems
Experience leading internal and external quality audits
Experience with supplier quality management and supplier development
Experience conducting root cause analysis and corrective action investigations
Strong technical understanding of PCB fabrication, SMT assembly, electromechanical assembly, and manufacturing processes
Excellent verbal, written, and presentation skills
Ability to communicate effectively with customers, suppliers, and international manufacturing partners
Strong analytical and organizational skills
Ability to manage multiple priorities in a fast-paced environment

Preferred

Bachelor's Degree in Engineering, Quality, Manufacturing, or related discipline
ISO 13485 experience
Certified Lead Auditor (ISO 9001 and/or ISO 13485)
ASQ Certified Quality Engineer (CQE), Certified Manager of Quality/Organizational Excellence (CMQ/OE), or equivalent certification
Six Sigma Green Belt or Black Belt
Experience with PPAP, APQP, FAIR, Control Plans, PFMEA, and Validation activities
Knowledge of IPC-A-610, IPC J-STD-001, IPC-7711/7721, and IPC standards
Experience with ERP/MRP systems and quality reporting software
Experience using statistical software such as Minitab

Knowledge & Skills

ISO 9001, ISO 13485, AS 9100, & ITAR Quality Management Systems
Supplier Quality Management
Customer Quality Management
Corrective and Preventive Actions (CAPA)
Internal & Supplier Auditing
Risk Management
Statistical Process Control (SPC)
Lean Manufacturing
Six Sigma
Root Cause Analysis
Process Validation
Document Control
Process Capability (Cp/Cpk)
Team Leadership
Continuous Improvement
Strong technical writing skills
Excellent communication and presentation skills

Travel

Ability and willingness to travel approximately 15–25%, including domestic and international travel, to support supplier audits, customer meetings, new product introductions, and global manufacturing operations

Benefits