Quality Manager - ISO/CI & Customer Quality Lead

Shape Technologies Group; Kansas; On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive salary

Benefits package

Job summary

Shape Technologies Group is seeking a Quality Manager to lead our manufacturing quality strategy and drive a culture of excellence across the facility.

In this high-impact leadership role, you will oversee the Quality Management System (QMS), champion continuous improvement initiatives, and partner with Operations, Engineering, and Supply Chain to deliver world-class quality, reliability, and customer satisfaction.

Qualifications

• Bachelor's degree in Engineering, Quality, Manufacturing, Operations, or related field.
• 7+ years of experience in manufacturing quality, engineering, or operations with leadership responsibility.
• Proven experience leading QMS in a manufacturing environment.
• Experience supporting ISO certification, compliance, and audit activities.
• Strong knowledge of quality systems, root cause analysis, corrective actions, SPC, and continuous improvement.
• Excellent analytical, problem-solving, leadership, and communication skills.

Responsibilities

• Lead site Quality Assurance, Quality Control, Incoming Inspection, Supplier Quality, and Customer Quality activities.
• Maintain and improve the Quality Management System (QMS) while ensuring ISO certification and audit readiness.
• Drive root cause analysis, corrective actions, and continuous improvement initiatives to improve quality and reduce waste.
• Monitor quality metrics, identify trends, and implement actions to improve product and process performance.
• Serve as the primary contact for customer quality issues, complaints, audits, and corrective action requests.
• Partner with suppliers and internal teams to resolve quality concerns and improve overall performance.
• Support new product introductions and manufacturing process changes through quality planning and validation activities.
• Develop, coach, and lead site quality personnel while fostering a culture of accountability, problem-solving, and continuous improvement.

Skills

Quality leadership

QA/QC expertise

ISO compliance

Root cause analysis

Education

Bachelor's degree in Engineering/Quality

Tools

ERP systems

Quality data tools

Job description

Shape Technologies Group is seeking a Quality Manager to lead our manufacturing quality strategy and drive a culture of excellence across the facility.

In this high-impact leadership role, you will oversee the Quality Management System (QMS), champion continuous improvement initiatives, and partner with Operations, Engineering, and Supply Chain to deliver world-class quality, reliability, and customer satisfaction.