Quality Manager - Customer

Rolls-Royce; North Charleston (SC); On-site; USD 112,000 - 182,000; Full time

Benefits offered by this job

Relocation assistance

Job summary

Rolls-Royce North Charleston is seeking an onsite Customer Quality Manager to provide leadership on quality to the Charleston team in collaboration with Boeing. You will drive proactive and reactive quality improvements, manage regulatory and customer requirements, and ensure zero defects in engine delivery.

Travel up to 10% is expected. Relocation assistance is provided where applicable, and you’ll report to the onsite Operations Manager with support from the Senior Customer Quality Manager for

Qualifications

• Experience in a Quality or Technical field with Zero Defects tools/methodologies.

Responsibilities

• Act as initial Customer Quality point of contact to Boeing on-site teams and resolve quality related queries.
• Lead management and coaching of problem containment and resolution to minimize impact.
• Be the focal for regulation and customer requirements and manage local Quality processes and training.
• Present at Boeing Quality Reviews and contribute to Quality improvement strategy.
• Lead local Safety Assurance activities and report risks to Customer Team Leadership.

Skills

Quality management

Leadership

Communication skills

Problem solving (8D)

Education

Associate’s degree + 7+ years experience in Quality/Engineering

Bachelor’s degree + 5+ years experience in Quality/Engineering

Master’s degree + 3+ years experience in Quality/Engineering

JD/PhD

9+ years experience in Quality/Engineering in lieu of a degree

Job description

Job Description

Job Title: Quality Manager - Customer

Working Pattern: Onsite

Working Location: North Charleston, South Carolina

Relocation assistance will be provided if applicable.

Why Rolls-Royce?

At Rolls-Royce we are proud to be a business that has truly helped to shape the modern world and are committed to always being a force for progress; powering, protecting and connecting people everywhere.

By joining Rolls-Royce, you’ll have the opportunity to create world-class power and propulsion solutions, pushing your problem-solving and ingenuity, to deliver real impact that puts safety first.

You’ll be given responsibility and the opportunity to grow in our high-performance culture. This is Infinite Potential. And it’s your chance to really shine and contribute to one of the world’s most recognized brands and a beacon for engineering excellence.

Position Summary:

As the onsite Customer Quality Manager for the Trent 1000-TEN/XE based on site in Boeing, you will be responsible for providing leadership, expertise and direction on Quality to the Charleston RR Team. Developing & maintaining strong and collaborative relationships with our customers is vital to our ongoing business success and a key part of this role. There will be both the chance to work both reactively and proactively with Boeing to ensure we meet their requirements & drive Quality performance improvements'. This is an exciting and dynamic role, where you will need to be able to manage high pressure and challenging situations at times, but you will have the direct support of the onsite Operations Manager & the Senior Customer Quality Manager for Trent 1000, 7000 & 700 engines. One day to the next can be different, with new challenges and opportunities, but the goal remains the same to ensure we deliver our engine products on time with Zero Defects. In this role you will travel up to 10%.

What you will be doing:

• Act as initial Customer Quality point of contact to Boeing on-site teams, collaboratively working to understand & resolve quality related technical queries in timely manner.
• Be the key interface for on-site assurance activities and deploy local governance framework to monitor compliance with requirements (CAA Regulations (POA), ARIS etc.), and ensure management of any findings, local Quality issues and improvements to support the delivery of the goals & objectives for the team.
• Lead the management & coaching of problem containment and resolution for issues originating within the onsite team, to minimize impact and to ensure the necessary corrective and preventative actions are completed in a timely manner.
• Be the focal for regulation & customer requirements applicable to the team, and manage ownership of local Quality processes and relevant training, in alignment with ARIS and the regulatory framework.
• Present & participate at Boeing Quality Reviews, including providing the local insight and reporting of Quality issues and events, and actively contribute to the Quality improvement strategy to meet the Boeing Quality Scorecard targets & customer expectations.
• Lead the local team Safety Assurance activities and provide reporting requirements, as well as ensuring any safety concerns or risks are shared with Customer Team Leadership.

What we’re looking for:

• Experience in a Quality or Technical field, with an appreciation and a level of working knowledge of Zero Defects tools / methodologies, with practical experience in application & coaching of problem-solving methods (e.g. SIS, 8D).
• Demonstrated levels of leadership and influence, including experience in the use of effective coaching techniques,
• Strong communication & presentation skills, ideally with experience of working with external stakeholders/customers
• Experience working under pressure and having to deal with ambiguity
• Experience leading and working with multifunctional teams to resolve problems and assure quality standards are upheld for the engines we deliver.
• Appreciation of differences in working remotely and has experience of developing relationships with teams in other locations.

Basic Requirements:

• Associate’s degree and 7+ years of Quality, Manufacturing, Supply Chain or Engineering experience, OR
• Bachelor’s degree and 5+ years of Quality, Manufacturing, Supply Chain or Engineering experience, OR
• Master’s degree and 3+ years of Quality, Manufacturing, Supply Chain or Engineering experience, OR
• JD/PhD, OR
• 9+ years of experience in Quality, Manufacturing, Supply Chain or Engineering in lieu of a degree
• In order to be eligible for consideration, you must be a U.S. Citizen or U.S. Permanent Resident

Our vision is to ensure that the quality and dynamism that shaped our history continues into our future. It’s a bold pursuit, and we never stop striving to go further, faster, and better. We lead progress, creating the technologies that move us forward. If you’re driven to grow, to learn, and to make a lasting difference, this is where you belong.

Rolls-Royce is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any protected characteristics. We are committed to providing a respectful and non-discriminatory workplace where individuality is valued and everyone can thrive.

Infinite Potential

Closing date: September 1, 2026

$111,868 - $181,786-Annually

Benefits

Rolls-Royce provides a comprehensive and competitive Total Rewards package that includes base pay and a discretionary bonus plan. Eligible employees may have the opportunity to enroll in other benefits, including health, dental, vision, disability, life and accidental death & dismemberment insurance; a flexible spending account; a health savings account; a 401(k) retirement savings plan with a company match; Employee Assistance Program; Paid Time Off; certain paid holidays; paid parental and family care leave; tuition reimbursement; and a long-term incentive plan. The options available to an employee may vary depending on eligibility factors such as date of hire, employment type, and the applicability of collective bargaining agreements.