Quality manager

Hillenbrand; Wytheville (VA); On-site; USD 90,000 - 135,000; Full time

Job summary

Hillenbrand, through its Coperion unit, seeks a senior quality assurance leader in Wytheville, VA to direct and optimize the QA organization and systems.

This role partners with global teams to ensure ISO 9001 alignment, drive process improvements, maintain documentation for certifications, and enhance product quality and customer satisfaction across manufacturing and engineering functions.

Qualifications

• 7-10 years relevant experience.
• Proficient in ISO 9001.
• Intermediate Excel & Microsoft Office.
• Ability to make decisions in a fast-paced environment.

Responsibilities

• Direct the planning, implementation and maintenance of an effective quality assurance organization and quality system for processing information and materials into finished products.
• Collaborate with the quality team to ensure global alignment on policies, processes, documentation, and reporting.
• Maintain the documentation required for ISO certification and coordinate audits with ISO auditor.
• Manage the organization’s compliance with ISO standards.
• Develop, execute, and maintain strategies to improve equipment performance and reliability, minimize quality costs and increase customer satisfaction.
• Design the system to ensure quality practices and standards are incorporated into manufacturing and engineering processes.

Skills

ISO 9001

Excel

Microsoft Office

Decision-making

Quality Assurance

Data analysis

Education

Bachelor’s degree in operations management or business

Job description

Shift 1 (United States of America)

Essential Duties and Responsibilities

include the following:

• Direct the planning, implementation and maintenance of an effective quality assurance organization and quality system for processing information and materials into finished products, which could include, but is not limited to collecting, compiling, analyzing, and reporting quality data
• Collaborate with the quality team withinCoperionGermany to ensure theCoperionQuality System has global alignment on its policies, processes, documentation, and reporting
• Maintainthe documentationrequiredfor the ISO certification and coordinate audits with ISO auditor
• ManageCoperion’scompliance with ISO standards
• Develop,execute,andmaintainstrategies to improve equipment performance and reliability, minimize qualitycostsand increase customer satisfaction
• Develop the system to ensure quality practices and standards are incorporated into manufacturing and engineering processes, and that quality standards are effectivelyestablished, documented, and implemented
• Design the system to properly coordinate and conduct process audits to ensure compliance to and effectiveness of standards
• Develop and coordinate the implementation of quality plans, audit sheets,standardsand proceduresrequiredto support sales, engineering,purchasingand production processes
• Development, implementation and audit the training provided to associates in the proper use of the non-conformance reporting system
• Analyze the non-conformance tracking system for effectiveness and toidentifytraining needs andfacilitatethe use of non-conformance data into departmental and company quality metrics
• Drive the organization’sproblem solvingactivities related to lean initiatives, which includes the identification of root-causes and coordination of both immediate resolutions and permanent countermeasures; recommend procedures, inspections, tests, and audits that improve the quality function of the organization; learn, understand, communicate, and implement lean systems consistent with company policy
• Drive thetimelyand cost-effective resolution of customer problems by coordinating the technical analysis of product failures and returned goods withappropriate resourcesfrom engineering, manufacturing, suppliers, subcontractors, and independent consultants.
• Define and implement quality activities to ensure that goals are clearly defined, responsibilities are clearly communicated, andappropriate trainingis provided.Audit activities to verify that implementation is effective and toidentifythe need for changes
• Identifyopportunities and implement plans to enhance the overall profitability of the Company.
• Actively support organizational health and excellence through leading projects and initiativesidentifiedduring the SDP process
• Design and coordinatetogether with Purchasing LeadershipCoperion’sSupplier-Quality-Managementin order tocontinuously improve supplier quality and on-time-delivery

Supervisory Responsibilities

Responsibilities include interviewing,hiring,and training employees; planning,assigningand directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Skills/Experience

• 7-10years relevant experience
• Proficient in ISO 9001
• Intermediate Excel & Microsoft Office
• Ability to make decisions in a fast-paced environment

Education

• Bachelor’s degree infrom a college or university in operations management or business preferred

Travel

5%

Who we are

Coperion (www.coperion.com) is a global industry and technology leader in process technology serving a variety of end markets, including plastics, plastics recycling, food, pet food, pharmaceuticals, cosmetics, chemical, battery, and mineral industries. Every day, our teams of experts create individual, high-quality process technologies and systems optimized for the best end products, highest efficiency, and sustainability. Coperion is a business unit of Hillenbrand.

Hillenbrand (www.hillenbrand.com) is a global industrial company that provides highly engineered, mission-critical processing equipment and solutions to customers in over 100 countries around the world. Our portfolio is composed of leading industrial brands that serve large, attractive end markets, including durable plastics, food, and recycling. Guided by our Purpose — Shape What Matters For Tomorrow — we pursue excellence, collaboration, and innovation to consistently shape solutions that best serve our associates, customers, communities, and other stakeholders.

EEO: The policy of Hillenbrand Inc. is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual’s age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, Hillenbrand Inc. and our operating companies are committed to being an Equal Employment Opportunity (EEO) Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at [e-mail] . In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying. At Hillenbrand, everyone is welcome to apply and “Shape What Matters for Tomorrow”.