Quality Manager

Flex; West Columbia (SC); On-site; USD 110,000 - 140,000; Full time

Job summary

Flex in Columbia, SC is seeking a seasoned Quality Manager to develop, implement, and coordinate robust product assurance programs to prevent defects in new or existing products. You will report to senior leadership and collaborate across engineering, operations, and supply chain.

The role includes leading customer and regulatory audits, interfacing with customers on technical and quality issues, and driving continuous improvement with formal processes and metrics.

Qualifications

• Bachelor's degree in Engineering or related field with 8+ years in quality systems.
• Experience developing and maintaining quality systems and processes.
• Strong leadership and cross-functional collaboration across teams.
• Knowledge of regulatory standards applicable to manufacturing.

Responsibilities

• Develop and coordinate product assurance programs to prevent defects.
• Interface with customers on technical/quality issues and audits.
• Manage customer audits and regulatory/compliance audits.
• Lead management meetings to align policies and budgets.
• Drive continuous improvement with cross‑functional process controls.

Skills

Quality Management

Process Improvement

Regulatory Compliance

Customer Relationships

Education

Bachelor's degree in Engineering

Tools

Oscilloscope

Soldering

Cables: Crimping

Inspection tools

Testing equipment

Job description

Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world. A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don't meet every bullet point, we encourage you to apply and join us to create the extraordinary.

Summary

The “Quality Manager” will be based in Columbia, SC reporting to David Bruce.

What a typical day looks like

In this role, you will develop, implement, and coordinate product assurance program to prevent or eliminate defects in new or existing products.

The experience we’re looking to add to our team

• Researches, evaluates and presents information concerning factors such as business situations, production capabilities, manufacturing problems, economic trends and design and development of new products for consideration by other members of management team.
• Suggests and debates alternative methods and procedures in solving problems and meeting changing market opportunities.
• Contributes with other top management personnel in formulating and establishing company policies, operating procedures and goals.
• Develops initial and subsequent modifications of product assurance program to delineate areas of control, personnel requirements and operational procedures within program.
• Evaluates contents of reports from product assurance program department heads and confers with top management personnel preparatory to formulating fiscal budget for product assurance program.
• Conducts management meetings with product assurance program department heads to establish, delineate and review program organizational policies, to coordinate functions and operations between departments, and to establish controls and procedures for attaining goals.
• Interface with customers on technical/quality issues and improvement initiatives.
• In charge of managing customer audits and regulatory/compliance agency audits.
• Reviews technical problems and procedures of departments and recommends solutions to problems or changes in procedures.
• Visits and confers with representatives of material and component vendors to obtain information related to supply quality, capacity of vendor to meet orders and vendor quality standards.
• Confers with engineers about quality assurance of new products designed and manufactured products on market to rectify problems.
• Reviews technical publications, articles, and abstracts to stay abreast of technical developments in industry.

Qualifications

• Typically requires a Bachelor's degree in Engineering or related field or equivalent experience and training.
• Typically requires a minimum of 8 years of experience developing, implementing and maintaining quality systems or related area.
• Demonstrates advanced functional, technical and people and/or process management skills as well as customer (external and internal) relationship skills.
• Demonstrates expert knowledge of the function and a thorough understanding of Flex and related business.
• Demonstrates knowledge of multiple functional technologies/processes, industries or functions and understanding of interdependencies of such processes at the site.
• Must have knowledge of difficult system requirements and both national and international government regulatory agency standards.
• Use of the following skills/tools may be required:
• Electronic Assembly: color code, component, schematics, loading, touch-up, commercial soldering, mechanical assembly, surface mount assembly, point to point wiring;
• Cables: crimping, harness assembly, connector/wire soldering, cable prepping;
• Testing: oscilloscope, cable & harness testing, trouble shooting, component testing, logic analyzer;
• Inspection: bare board, loaded, systems, components, cable/harness, microscope, measuring tools;
• Machine Operations: automatic component insertion equipment, surface mount insertion equipment, wave soldering;
• Mechanical & Electrical Tools: power air guns, taps & dies, alignment tools, measuring tools;
• Office Skills: typing, telephones, computer languages, word processor, data entry, ten key, spread sheet (PC), software;
• Warehouse: forklift, electronic scales, pallet jack, staple gun, cycle counting, kitting.
• Must have knowledge of relevant regulatory standards and applicable regulations.
• Demonstrates expert functional, technical and people and/or process management skills as well as customer (external and internal) relationship skills.
• Demonstrates detailed expertise in very complex functional/technical area or broad breadth of knowledge in multiple areas; understands the strategic impact of the function across sites.

Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email [e-mail] and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).