Quality Manager

Strategic Resources Inc; Washington (District of Columbia); On-site; USD 90,000 - 120,000; Full time

Job summary

Strategic Resources, Inc. (SRI) seeks a Quality Control Manager to lead quality for MFLC contracts in the Washington, DC area.

The role focuses on establishing data-driven quality programs, coordinating credentialing and training, and ensuring performance metrics meet contract standards. The ideal candidate has five years of supervisory experience, expertise in quality assurance, and a background in mental health services or related fields.

Qualifications

• Minimum five years’ supervisory experience.
• Minimum five years’ experience managing operational efficiencies and quality standards for projects or programs of similar complexity and scope.
• Master's Degree in Social Work or similar field.
• Two years’ experience in a mental health field with a current independent practice license.
• Certification in quality assurance, Six Sigma, program management, or related field.
• Two years’ experience with DoD organizations and/or military experience.

Responsibilities

• Manage all aspects of quality for the contract, including data collection and reporting.
• Ensure that all quality assurance programs, metrics, reports, and data are gathered, managed, and reported within contract standards.
• Ensure compliance with credentialing and training of all personnel.
• Provide support to ensure effective communication between contractor management, counselors, and Government stakeholders.
• Identify and implement process improvements to ensure the highest standards of quality of operations for counselors.

Skills

Supervisory experience

Quality assurance

Operational efficiencies

Contract management

Education

Master's Degree in Social Work','weight":10}],

Job description

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Quality Manager

Military and Family Life Counseling Full-Time Management Washington, DC, US

QUALITY CONTROL MANAGER

Strategic Resources, Inc. (SRI) is an international, ISO 9001/20000/27001 Certified, CMMI Level 3 Rated full-service provider with more than 38 years’ experience in the Federal, Military, and Commercial Marketplaces. SRI is seeking committed and passionate Quality Control Manager (QCM) to provide critical services to Veterans.

Overview:

The purpose of the MFLC Program is to provide confidential counseling, consultation, outreach, and program management services that support the readiness, resilience, and well-being of eligible military service members, their families, and survivors. Through a proactive and embedded service delivery model, licensed counselors will provide accessible preventative support that help eligible military service members and their families address the unique challenges associated with military life. These services are intended to reduce barriers to seeking counseling, promote early problem resolution, and strengthen the overall resilience of the military community. The MFLC Program currently deploys more than 2,500 licensed counselors to military installations throughout the United States (U.S.) and in more than 25 foreign countries.

Tasks & Responsibilities:

• M anage all aspects of quality for the contract, including data collection and reporting.
• E nsure that all of the quality assurance programs, metrics, reports, and data are gathered, managed, and reported within contract standards.
• E nsu re compliance with credentialing and training of all personnel.
• Provide support in order to ensure effective communication between contractor management, counselors, and Government stakeholders.
• I dentify and implement process improvements to ensure the highest standards of quality of operations for counselors.

Required Educations, Skills & Experience:

• A minimum of five years’ supervisory experience.
• A minimum of five years’ experience managing operational efficiencies and quality standards (quality control and quality assurance) for projects or programs of a similar complexity and scope.
• Masters Degree in Social Work or similar field

Desired qualifications:

• Two years’ experience working in a mental health field such as social work, psychology,marriage/family therapy, or counseling, and possesses a current license at the independent practice
• level.
• A certification in quality assurance, six sigma, program management, or other related field.
• Two years’ experience working with DoW organizations and/or military experience.

In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. SRI does not discriminate against any person because of race, color, creed, religion, sex, national origin, disability, age, genetic information, or any other characteristic protected by law (referred to as “protected status”). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment.

This job description is intended to outline the general nature and level of work being performed. It is not intended to be a comprehensive list of all responsibilities, duties and skills required of the position. Additional tasks may be assigned as needed.