Quality Assurance Lead for Veteran Services Programs

Strategic Resources, Inc.; Washington (District of Columbia); On-site; USD 90,000 - 120,000; Full time

Job summary

Strategic Resources, Inc. (SRI) seeks a Quality Control Manager to lead quality for MFLC contracts in the Washington, DC area.

The role focuses on establishing data-driven quality programs, coordinating credentialing and training, and ensuring performance metrics meet contract standards. The ideal candidate has five years of supervisory experience, expertise in quality assurance, and a background in mental health services or related fields.

Qualifications

• Minimum five years’ supervisory experience.
• Minimum five years’ experience managing operational efficiencies and quality standards for projects or programs of similar complexity and scope.
• Master's Degree in Social Work or similar field.
• Two years’ experience in a mental health field with a current independent practice license.
• Certification in quality assurance, Six Sigma, program management, or related field.
• Two years’ experience with DoD organizations and/or military experience.

Responsibilities

• Manage all aspects of quality for the contract, including data collection and reporting.
• Ensure that all quality assurance programs, metrics, reports, and data are gathered, managed, and reported within contract standards.
• Ensure compliance with credentialing and training of all personnel.
• Provide support to ensure effective communication between contractor management, counselors, and Government stakeholders.
• Identify and implement process improvements to ensure the highest standards of quality of operations for counselors.

Skills

Supervisory experience

Quality assurance

Operational efficiencies

Contract management

Education

Master's Degree in Social Work','weight":10}],

Job description

Strategic Resources, Inc. (SRI) seeks a Quality Control Manager to lead quality for MFLC contracts in the Washington, DC area.

The role focuses on establishing data-driven quality programs, coordinating credentialing and training, and ensuring performance metrics meet contract standards. The ideal candidate has five years of supervisory experience, expertise in quality assurance, and a background in mental health services or related fields.