Quality Manager

Klöckner Pentaplast Europe GmbH & Co. KG; United States; On-site; USD 90,000 - 120,000; Full time

Job summary

Klöckner Pentaplast Europe GmbH & Co. KG is seeking a Quality Manager to lead site quality initiatives, align with policies, and drive customer satisfaction through continuous improvement.

You will supervise quality activities, conduct RCA/RTS, support CAPA investigations, participate in audits, and develop KPIs to measure performance against COPQ and cost objectives. This role requires strong leadership and cross-functional collaboration.

Qualifications

• Associate’s degree or equivalent; or three to five years related experience; Six Sigma training preferred.
• Experience leading quality initiatives and cross-functional collaboration.
• Knowledge of GMP, hygiene standards, and ISO controls.

Responsibilities

• Guide the organization to follow the Quality Policy and Principles.
• Drive quality goals and strategies to improve customer satisfaction.
• Supervise all quality activities at the site and provide leadership.
• Collaborate with internal/external customers and functions to improve quality.
• Provide VOC and support CIR, CAPA investigations and containment.
• Apply RCA techniques and RTS for problem solving.
• Support vendor quality issues and COPQ reduction.
• Lead QIP teams and participate in audits and improvement programs.
• Train quality tools, processes, and protocols across the organization.
• Participate in customer visits and audits for issue resolution.
• Maintain CGMP, hygiene and ISO controls; manage inspection equipment.
• Develop KPIs for the on-site Quality team aligned with performance goals.

Skills

Quality leadership

Root cause analysis

CAPA management

Continuous improvement

Communication

Quality policy

Education

Associate's degree

Six Sigma training

Tools

Contact Management

Database software

Design software

Development software

Internet software

Manufacturing software

Project Management

Spreadsheet software

Word Processing

Job description

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Summary

Manages and directs the operations site toward its primary quality objectives, based on product and profitability goals, by performing the following duties personally or through subordinate managers.

Essential Duties and Responsibilities

include the following. Other duties may be assigned.

• Guide the organization to follow the Quality Policy and Principles
• Actively communicate, support, and drive the quality goals and strategies, to motivate the organization toward a culture of continuous improvement and customer satisfaction
• Supervises and manages all quality-related activities at the site by showing active leadership (quality manual and harmonized quality processes), with the goal to continuously maintain and improve customer satisfaction
• Works and communicates actively with external and internal customers, as well as internal functions and members within the organization to drive quality improvements.
• Provides the voice of the customer (VOC) as needed to ensure customer satisfaction
• Supports the investigation of customer and internal customer complaints for appropriate customer issue resolution (CIR), based on the severity of the complaint and customer requirements, up to and including containment processes and corrective and preventive actions (CAPA). The goal being to provide a timely, effective, and professional response to the customer.
• Utilizes various root cause analysis (RCA) techniques and rational thinking skills (RTS).
• Supports the investigation of quality nonconformities relating to vendor product, process, and service issues.
• Supports the company strategies and leads and participates in site quality improvement process (QIP) teams, utilizing various tools including RCA and RTS to improve the cost of poor quality (COPQ).
• Training of quality tools, processes, and protocols across the organization to ensure a quality product and process.
• Participates actively with other site Quality Managers on related issues
• Leads and/or participates in customer, external, and vendor audits and improvement programs as required.
• Leads and/or participates in customer visits as required for issue resolution. This may include identification and clarification of complaints and/or determining alternate options for issue resolution.
• Responsible for facility cGMP, hygiene, and ISO controls and protocols.
• Responsible for maintaining all necessary product inspection equipment, including calibration and maintenance.
• Responsible for developing and managing key performance indicators (KPIs) for the on-site Quality team, including metrics aligned with operational performance, quality objectives, and financial goals.

Managerial Responsibilities

Directly manages local quality team, as applicable, within a specific operations site. Review the structure of the quality organization and implement new ideas to lead the team toward RIGHT quality. Carries out managerial responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

Associate’s degree (A.S.) or equivalent; or three to five years related experience and/or training; or equivalent combination of education and experience. Training in Six Sigma principles, knowledgeable in required quality and hygiene standards, and other integrated management systems.

Language Skills

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Mathematical Skills

Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

Reasoning Ability

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Computer Skills

To perform this job successfully, an individual should have knowledge of Contact Management systems; Database software; Design software; Development software; Internet software; Manufacturing software; Project Management software; Spreadsheet software and Word Processing software.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Other

This position may require a level of travel, specifically for customer and vendor visits. Flexibility is required as specific tasks and duties may require work outside of normal business hours. Additional training for continuous improvement is also encouraged and expected. This position requires direct customer interactions and representation of the company to the customer.