Quality Manager

ExlService Holdings, Inc.; United States; Remote; USD 70,000 - 90,000; Full time

Job summary

A leading data analytics and digital solutions company seeks a Quality Manager to ensure the quality of their insurance survey products. The role involves managing a team, performing quality control on submitted inspection reports, and representing the company with professionalism and expertise.

Benefits

Competitive pay and benefits

Superb training program

Work from home

Tuition Reimbursement Program

Excellent culture and team

Qualifications

• Must have Residential or Commercial Survey experience.
• Excels in professionalism and emotional intelligence.
• Strong analytical skills required.

Responsibilities

• Ensure quality of EXL’s insurance survey products.
• Manage a team of Quality Reviewers.
• Serve as a subject-matter expert.

Skills

Residential or Commercial Survey experience

Excellent professionalism

Strong analytical skills

Solid aptitude for risk assessment

Excellent written and oral communications

Job description

EXL (NASDAQ: EXLS) is a leading data analytics and digital operations and solutions company. We partner with clients using a data and AI-led approach to reinvent business models, drive better business outcomes and unlock growth with speed. EXL harnesses the power of data, analytics, AI, and deep industry knowledge to transform operations for the world's leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect. We are headquartered in New York and have more than 55,000 employees spanning six continents. For more information, visit http://www.exlservice.com.

For the past 20 years, EXL has worked as a strategic partner and won awards in its approach to helping its clients solve business challenges such as digital transformation, improving customer experience, streamlining business operations, taking products to market faster, improving corporate finance, building models to become compliant more quickly with new regulations, turning volumes of data into business opportunities, creating new channels for growth and better adapting to change. The business operates within four business units: Insurance, Health, Analytics, and Emerging businesses.

The Business

EXL’s Castle High Value and Risk Control divisions are the nation’s leading residential and commercial insurance survey providers. Castle High Value provides replacement cost estimating and loss prevention services on high value homes for personal lines insurance carriers and is the recognized leader in the industry. EXL Risk Control evaluates commercial businesses and their operations, documenting underwriting concerns and making recommendations for risk improvement.

• Competitive pay and benefits, including paid sick leave
• Superb training program
• Work from home
• Tuition Reimbursement Program
• Excellent culture and team

EXL is looking for motivated and self-directed individuals who strive for excellence to work as a Quality Manager. All interested candidates are encouraged to submit their qualifications.

We provide a robust training program that ensures success and rapid integration with a top-notch team of insurance professionals.

Come join the EXL Survey and Risk Control team!

The Location

• This is a remote position based out of your home office, requiring occasional travel (3-4 times per year).

Responsibilities

EXL is looking for a skilled professional to work as a Quality Manager. The Quality Manager’s primary responsibility will be ensuring the quality of EXL’s insurance survey products. The incumbent is responsible for managing a team of Quality Reviewers who quality control submitted inspection reports for accuracy, including underwriting hazards, replacement cost and client requirements. They will also serve as a subject-matter-expert on their designated focus area, and must demonstrate a high degree of professionalism and expertise to all stakeholders in the survey process (Managers, Consultants, Clients, etc.). Incumbent will also be responsible for various special projects as assigned

Other Duties

• Lead by example, and always improve: The Quality Manager will represent EXL’s best and will be capable of reviewing the most complex insurance surveys for quality.
• Continually upgrade your skillset through company-provided training and other learning opportunities.
• Be available for other projects as needed

Knowledge, Skills, and Abilities Needed

• Residential or Commercial Survey experience required
• Excellent professionalism and emotional intelligence
• Strong analytical skills and resourcefulness
• Solid aptitude for risk assessment and replacement cost
• Excellent written and oral communications
• Knowledge in use of computer equipment, software, and general office equipment
• Ability to manage multiple projects at once and handle time sensitive urgencies

EEO/Minorities/Females/Vets/Disabilities

To view our total rewards offered click here —> https://www.exlservice.com/us-careers-and-benefits
Base Salary Range Disclaimer: The base salary range represents the low and high end of the EXL base salary range for this position. Actual salaries will vary depending on factors including but not limited to: location and experience. The base salary range listed is just one component of EXL's total compensation package for employees.Other rewards may includebonuses, as well as a Paid Time Off policy, and many region specific benefits. Please also note that the data shared through the job application will be stored and processed by EXL in accordance with the EXL Privacy Policy.
Application & Interview Impersonation Warning – Purposely impersonating another individual when applying and / or participating in an interview in order to obtain employment with EXL Service Holdings, Inc. (the “Company”) for yourself or for the other individual is a crime. We have implemented measures to deter and to uncover such unlawful conduct. If the Company identifies such fraudulent conduct, it will result in, as applicable, the application being rejected, an offer (if made) being rescinded, or termination of employment as well as possible legal action against the impersonator(s).

EXL may use artificial intelligence to create insights on how your candidate information matches the requirements of the job for which you applied. While AI may be used in the recruiting process, all final decisions in the recruiting and hiring process will be taken by the recruiting and hiring teams after considering a candidate’s full profile. As a candidate, you can choose to opt out of this artificial intelligence screening process. Your decision to opt out will not negatively impact your opportunity for employment with EXL.