Quality Manager

CACI International Inc.; Reston (VA); On-site; USD 121,000 - 266,000; Full time

Job summary

CACI International Inc. seeks a Quality Manager for the Global Mission Operations Support (GMOS) contract to lead quality strategy across a global IT services environment. You will guide a high‑performing team to ensure enterprise quality control, performance metrics, and governance align with DoS requirements.

The role emphasizes continuous improvement, ITSM practices, and executive‑level reporting while collaborating with government stakeholders and service delivery leadership.

Qualifications

• BA/BS degree with 13+ years of relevant experience.
• Active Secret clearance.
• Extensive experience developing, implementing, and managing enterprise Quality Management Programs (QMPs).
• Experience establishing and managing performance metrics, KPIs, SLAs, and quality standards.

Responsibilities

• Provides technical/management leadership for QMP development, implementation, and maintenance across global enterprise.
• Establishes enterprise quality standards ensuring services, deliverables, and performance outcomes meet Government requirements.
• Directs identification of operational services requiring Performance Management Metrics establishing continuous improvement methodology.
• Establishes enterprise performance metrics framework consistent with organizational objectives and compliance standards.
• Directs customer experience program strategy including surveys, NPS metrics, trend analysis, and improvement action plans.
• Establishes enterprise KMP strategy documenting SOPs, quality control procedures, and continuous improvement processes.
• Directs continuous improvement methodology implementation supporting continuous improvement cycles within operations.
• Provides technical/management leadership on major assignments, establishes goals and plans that meet project objectives, and directs activities with overall responsibility for financial management, methods, and staffing.

Skills

Quality Management

Performance Metrics

IT Service Management

Leadership

Auditing

Education

Bachelor's degree

Tools

ITSM Tools

Quality Metrics Tools

Job description

Job Title: Quality ManagerJob Category: EngineeringTime Type: Full timeMinimum Clearance Required to Start: SecretEmployee Type: RegularPercentage of Travel Required: Up to 10%Type of Travel: Local* * *The Opportunity:CACI is seeking a Quality Manager for the Global Mission Operations Support (GMOS) contract, supporting the Department of State. This role offers a unique opportunity to enhance national security through advanced IT solutions. You will collaborate with experienced professionals in an innovative environment, guiding a high-performing team to deliver excellence. The GMOS contract aims to provide world-class IT support by modernizing and maintaining applications and infrastructure using an integrated IT Service Management approach. Join us to make a meaningful impact on a program of national importance.Responsibilities:Provides technical/management leadership for QMP development, implementation, and maintenance across global enterpriseEstablishes enterprise quality standards ensuring services, deliverables, and performance outcomes meet Government requirementsDirects identification of operational services requiring Performance Management Metrics establishing continuous improvement methodologyEstablishes enterprise performance metrics framework consistent with organizational objectives and compliance standardsDirects customer experience program strategy including surveys, NPS metrics, trend analysis, and improvement action plansEstablishes enterprise KMP strategy documenting SOPs, quality control procedures, and continuous improvement processesDirects continuous improvement methodology implementation supporting continuous improvement cycles within operationsProvides technical/management leadership on major assignments, establishes goals and plans that meet project objectives, and directs activities with overall responsibility for financial management, methods, and staffingQualifications:Required –BA/BS + 13 years of relevant experience; equivalencies consideredActive Secret clearanceExtensive experience developing, implementing, and managing enterprise Quality Management Programs (QMPs), quality assurance frameworks, and quality control processes within complex IT/service delivery environmentsDemonstrated experience establishing and managing performance metrics, KPIs, SLAs, quality standards, and service-level performance measures aligned with contractual and organizational requirementsExperience conducting quality assessments, audits, root cause analysis, trend analysis, and corrective/preventive action planning to identify and resolve performance deficienciesDemonstrated experience implementing continuous improvement methodologies and translating performance data into measurable operational improvementsExperience developing and managing customer experience and service quality programs, including surveys, satisfaction metrics, NPS, trend analysis, and improvement action plansExperience developing quality management plans, SOPs, quality control procedures, performance dashboards, and executive-level reportingExperience with IT Service Management (ITSM) tools and methodologies, including measuring and improving performance across IT service delivery processesDemonstrated ability to provide enterprise-level quality governance and technical leadership, working across operations, engineering, service management, program leadership, and Government stakeholdersDesired –Prior experience supporting federal agencies, especially the Department of StateExperience supporting large-scale, geographically dispersed or global enterprise IT environmentsExperience with ISO 9001, CMMI, Lean Six Sigma, ITIL, or comparable quality and continuous improvement frameworksLean Six Sigma, ITIL, ISO Quality Management, ASQ, or related professional certification-What You Can Expect: A culture of integrity.At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.An environment of trust.CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.A focus on continuous growth.Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.Pay Range :There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.The proposed salary range for this position is:$120,800 - $265,800CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.