Quality Manager

MSI Express, INC; Portage (IN); On-site; USD 70,000 - 110,000; Full time

Job summary

MSI Express, INC is seeking a Quality Director to lead the quality department, directing safety, service, performance and leadership in a production facility. You will develop policies and documentation to assure the highest level of quality and customer satisfaction.

You will manage QA programs, audits, and customer requirements, and foster a collaborative environment focused on continuous improvement and regulatory compliance across the organization.

Qualifications

• Leadership experience in plant quality/operations.
• Budget management capabilities.
• Experience in operations management.
• Undergraduate degree in Biology or Chemistry or related field.
• Project management experience.
• Vendor/Contract management experience.
• Metric management experience.
• Strong communication/people skills.

Responsibilities

• Lead quality, food safety, plant safety sanitation, good manufacturing practices and customer service.
• Maintain cross‑department communication to keep production priorities aligned and avoid impacting customer service.
• Establish and review HACCP programs.
• Conduct customer, regulatory and in‑house audits.
• Monitor plant performance and implement actions to address issues.
• Understand customer requirements and quality expectations.
• Develop and maintain quality standards, batch sheets and specifications.
• Adhere to customer policies and procedures in quality.
• Create a positive environment that supports continuous improvement and respects all associates.
• Ensure compliance with all regulatory rules and product safety standards.

Skills

Leadership

Budget Management

Operations Management

Project Management

Vendor /Contract Management

Metric Management

Communication/People Skills

Education

Undergraduate degree in Biology or Chemistry or related field

Job description

Job Description:

ROLE PURPOSE/ POSITION SUMMARY

To provide direction to the quality department in the areas of safety, service, performance, quality and leadership. Will ensure that the quality of all products produced within the production facility will be done so in a safe and wholesome manner. Develop and maintain policies, procedures and documentation that assure the highest level of quality and customer satisfaction.

KEY ACCOUNTABILITIES/PRIMARY DUTIES & RESPONSIBILITIES

• Provide leadership, direction and training to the plant in areas such as quality, food safety, plant safety sanitation, good manufacturing practices and customer service.
• Maintain continuous communication with all departments to assure production priorities and shortfalls are addressed in a timely manner, to not impact customer service.
• Establish and review HACCP programs.
• Conduct Customer, regulatory and in-house audits.
• Monitor plant performance and develop/implement action plans to understand and address areas of concern.
• Maintain a clear understanding of customer requirements.
• Develop and maintain operational quality standards, batch sheets and specification sheets.
• Adherence to all customer Quality policies and procedures as stated in the customer’s manuals.
• Create a positive working environment for all associates; one that supports continuous improvement, reinforces company philosophy and policies, and ensures that every individual is treated with respect.
• Adhere to all regulatory rules and regulations, ensuring that food safety and product performance standards are met.

QUALIFICATIONS/ CAPABILITY PROFILE

Minimum Qualifications/Skills

• Leadership
• Budget Management
• Operations Management
• Undergraduate degree in Biology or Chemistry or related field
• Project Management
• Vendor /Contract Management
• Metric Management
• Communication/People Skills

Minimum Experience

• Knowledge of Statistical Process Control -Preferred
• Understanding of regulatory guidelines -Preferred
• Customer interaction -Preferred
• Salaried and hourly management skills
• Organizational Skills
• Sensory knowledge -Preferred
• Food or pharmaceutical knowledge

MSI Express is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.