Quality Manager

Crane Co.; Piqua (OH); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Comprehensive health

Wellness incentives

Retirement savings assistance

Paid time off

Paid holidays

Tuition reimbursement

Performance-based bonus programs

Job summary

Crane Pumps & Systems in Piqua, Ohio, seeks a Quality Manager to lead the Quality Management System (QMS) and quality operations, ensuring compliance with company, customer, and regulatory requirements.

You will oversee supplier quality, inspections, manufacturing quality, corrective actions, audits, and warranty analysis while driving continuous improvement and operational excellence.

Qualifications

• Minimum of five years of quality experience in a manufacturing environment.
• Minimum of three years of leadership, supervisory, or management experience.
• Working knowledge of ISO 9001 Quality Management Systems.
• Experience with IATF 16949, AS9100 or other industry quality management standards.

Responsibilities

• Lead daily activities of Quality Engineers, Inspectors, Quality Technicians, and other quality personnel.
• Support maintenance and continuous improvement of the QMS per ISO 9001 and customer requirements.
• Lead internal audits and coordinate external audits with timely closure of findings.

Skills

Leadership experience

Problem solving

Communication

Quality mindset

Analytical thinking

Education

Bachelor's degree in Engineering

Tools

Minitab

MS Office

Quality management software

Job description

LOCATION: Piqua, Ohio

BUSINESS UNIT: Crane Pumps & Systems

DEPARTMENT: Quality

SEGMENT: Process Flow Technologies

REPORTS TO: Director of Quality

BASIC FUNCTION:

The Quality Manager leads the Quality Management System (QMS) and quality operations to ensure compliance with company, customer, and regulatory requirements. This role oversees supplier quality, inspections, manufacturing quality, corrective actions, audits, and warranty analysis, while partnering with cross-functional teams to drive continuous improvement, enhance customer satisfaction, reduce the cost of poor quality, and support operational excellence.

RESPONSIBILITIES AND DUTIES:

• Manage daily activities of Quality Engineers, Inspectors, Quality Technicians, and other assigned quality personnel.
• Support the maintenance and continuous improvement of the Quality Management System (QMS) in compliance with ISO 9001 and applicable customer requirements.
• Lead internal audits and coordinate external audits, ensuring timely closure of findings and corrective actions.
• Promote the Quality Policy and a culture of safety, quality, delivery, cost, and growth through continuous improvement and employee engagement throughout the organization.
• Lead deployment of industry-recognized quality planning and process control methodologies including APQP, PPAP, PFMEA, Control Plans, MSA, SPC, and other IATF 16949 Core Tools to improve product quality, process capability, and customer satisfaction.
• Monitor process performance and capability metrics and drive actions to reduce variation, improve process stability, and enhance product quality through the application of statistical techniques and Core Tool disciplines.
• Drive resolution of customer complaints, supplier quality issues, nonconforming material reports, and field failures using structured problem-solving methodologies.
• Analyze data to identify trends and implement preventive actions utilizing tools such as 8D, Fishbone Diagrams, Fault Tree Analysis, and PFMEA.
• Monitor and report key performance indicators.
• Assist with management review preparation and reporting of quality system performance and business metrics.
• Coordinate containment activities for significant product or process quality concerns.
• Work closely with Operations to improve manufacturing processes, reduce variation, and improve product quality and process capability.
• Ensure effective disposition and control of nonconforming materials and products.
• Develop and maintain inspection, testing, and certification processes to ensure product compliance and reliability.
• Provide quality leadership during customer visits, audits, supplier meetings, and quality reviews.
• Provide training, coaching, and guidance to Operations, Engineering, Supply Chain, and Quality personnel on the effective application of Core Tools, risk-based thinking, and quality planning methodologies.
• Develop direct reports through training, coaching, performance management, and succession planning to ensure organizational capability and growth.
• Perform other duties as assigned.

QUALIFICATIONS AND SKILLS:

• Minimum of five years of quality experience in a manufacturing environment.
• Minimum of three years of leadership, supervisory, or management experience.
• Working knowledge of ISO 9001 Quality Management Systems.
• Advanced knowledge of quality methodologies and quality planning tools, including: APQP (Advanced Product Quality Planning) PPAP (Production Part Approval Process) PFMEA (Process Failure Mode and Effects Analysis) Control Plans MSA (Measurement Systems Analysis) SPC (Statistical Process Control).
• Experience managing supplier and customer quality issues.
• Ability to interpret engineering drawings, specifications, standards, and test requirements.
• Strong working knowledge of Microsoft Office applications and quality-related software systems.
• Excellent verbal, written, organizational, and presentation skills.
• Ability to effectively communicate with all levels of the organization, suppliers, customers, auditors, and regulatory agencies.
• Demonstrated ability to lead cross-functional teams and drive results through influence and collaboration.
• Proven ability to manage multiple priorities while maintaining a high sense of urgency and ownership.
• Customer-focused mindset with strong problem-solving, analytical, and decision-making abilities.
• Bachelor's degree in Engineering, Manufacturing, Quality, Supply Chain, or related technical field.
• Experience with IATF 16949, AS9100 or other industry quality management standards.
• Experience with Lean Manufacturing, Six Sigma, and continuous improvement methodologies.
• Experience with statistical analysis software such as Minitab.
• ASQ Certified Quality Engineer (CQE), Certified Manager of Quality/Organizational Excellence (CMQ/OE), or equivalent professional certification.

Work Authorization

Crane Pumps & Systems will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas (Examples: E, F-1 with OPT or CPT, H-1, H-2, L-1, B, J or TN), or those who need sponsorship for work authorization now or in the future, are not eligible for hire at this time. This description has been designed to indicate the general nature and level of work being performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Crane Company. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, sexual orientation, general identity, national origin, disability or veteran status.

This description has been designed to indicate the general nature and level of work being performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Crane Company. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, sexual orientation, general identity, national origin, disability or veteran status.

At Crane, we believe that attracting and retaining the highest quality people is the best insurance of success. Our goal is to recruit talented people and train them within a culture that calls for performance with trust and respect. Join us. The unique backgrounds and differences of our associates make us stronger, more capable, and more successful.

BENEFITS

• comprehensive health
• wellness incentives
• assistance with retirement savings
• paid time off
• paid holidays
• tuition reimbursement
• performance-based bonus programs for certain positions

Beyond an associate’s base compensation, we reward and reinforce wellbeing with a compelling package of both cash and non-cash benefits, including comprehensive health, wellness incentives, assistance with retirement savings, paid time off, paid holidays, and tuition reimbursement - as well as performance-based bonus programs for certain positions.

CAREER DEVELOPMENT

Crane prioritizes career development for our associates. All associates receive an annual development plan that includes a mixture of on-job coaching and formal training experiences to support individual development needs. We firmly believe in associate growth that supports career progression and we will proactively support your ongoing career development.