Quality Manager

Indiana University Health; Paoli (IN); Hybrid; USD 95,000 - 130,000; Full time

Job summary

Indiana University Health is seeking a Quality Manager to lead quality improvement and patient safety initiatives across our hospitals. You will develop and implement strategies, monitor outcomes, and guide teams to sustain measurable improvements.

This hybrid role supports Bloomington, Bedford, and Paoli Hospitals, reports to the Quality & Safety Director, and requires RN licensure in Indiana with 5–7 years of relevant experience. Master’s degree preferred; CPHQ/CPPS certification preferred.

Qualifications

• Bachelor’s degree required; Master’s degree preferred.
• 5–7 years of relevant quality improvement experience.
• Active RN license in Indiana or an active NLC RN license.
• Certified Professional in Healthcare Quality (CPHQ) or CPPS preferred.
• Five years of progressively more responsible experience in Quality Improvement or equivalent.

Responsibilities

• Lead identifying, monitoring, evaluating, educating and improving processes affecting patient care with measurable outcomes.
• Provide day-to-day operational leadership in quality improvement consulting and patient safety.
• Develop and implement quality initiatives and end-to-end strategies to meet regulatory expectations (TJC, CMS, Anthem, ISDH, etc.).
• Monitor progress and drive improvements toward established goals, including quality score optimization.

Skills

Quality Leadership

Process Improvement

Regulatory Knowledge

Education

Bachelor's Degree

Master's Degree (preferred)

Job description

Quality Manager

Our leaders shape strategic initiatives, develop passionate teams, and work to improve health outcomes. They advance our mission and exemplify excellence, compassion, teamwork and purpose in all that they do

Overview

Quality Manager

Our leaders shape strategic initiatives, develop passionate teams, and work to improve health outcomes. They advance our mission and exemplify excellence, compassion, teamwork and purpose in all that they do

Indiana University Health is seeking individuals who embody these values to join our Quality and Patient Safety leadership team in the role of Quality Manager. Responsible for managing and supporting employees in identifying, monitoring, evaluating, educating, and improving processes affecting the care of patients as evidenced by measurable and sustained outcomes. Provides day-to-day operational leadership in the functional areas of quality improvement consulting and patient safety. Manages the development and implementation of quality initiatives. Owns and oversees end to end strategies to ensure the highest rating through appropriate measurement bodies, including The Joint Commission (TJC), Centers for Medicare/Medicaid Services (CMS), Anthem, ISDH and other 3rd party payors. Monitors progress and demonstrates improvements toward established goals, which may include maximizing revenues through quality scores. Serves as a resource for quality data and performance improvement, High Reliability Organization (HRO) principles, error prevention, and patient safety culture for the hospital leadership team. This is a hybrid role with one remote day per week Monday-Friday day shift supporting Bloomington, Bedford, and Paoli Hospitals. Candidates must have previous quality experience.

Key Relationships

Reports to: Quality and Safety Director

Direct Reports: 8

Key Relationships: Clinical Leaders Across the South Region

Candidate Qualifications

Candidates for the position will be evaluated according to the following criteria and competencies.

• Bachelor's Degree is required. Master's Degree is preferred.
• Requires 5-7 years of relevant experience.
• Requires an active Registered Nurse (RN) license in the state of Indiana or an active Nurse Licensure Compact (NLC) RN license.
• Certified Professional in Healthcare Quality (CPHQ) or Certified Professional in Patient Safety (CPPS) certification preferred.
• Five years of progressively more responsible experience in Quality Improvement or equivalent experience including those deemed to be qualified through an internal succession planning process is required.

Indiana University Health is unlike any other healthcare system and we're looking for team members who share the things that matter most to us. IU Health leaders play a crucial role in advancing the mission of our organization and inspiring teams to make a meaningful difference in the lives of patients. As one of Indiana’s largest employers and the most comprehensive medical system in the state, our vision to lead the transformation of healthcare through quality, innovation and education, and make Indiana one of the nation’s healthiest states. IU Health is the largest health system in Indiana with nearly 40,000 team members, 16 hospitals and $8.64 billion