Quality Manager

Indiana University Health; Bedford (IN); Hybrid; USD 90,000 - 120,000; Full time

Job summary

Indiana University Health is recruiting a Quality Manager to lead quality improvements and patient safety initiatives across the South Region. The role supervises teams, aligns with regulatory bodies, and drives measurable outcomes.

The position is hybrid with one remote day per week, supporting Bloomington, Bedford, and Paoli Hospitals. A RN license in Indiana is required, with CPHP/CPPS certification preferred and 5–7 years of related experience.

Qualifications

• Bachelor's Degree is required. Master's Degree is preferred.
• Requires 5-7 years of relevant experience.
• Active RN license in Indiana or an active NLC RN license.
• CPHQ or CPPS certification preferred.
• Five years of progressively more responsible experience in Quality Improvement or equivalent experience.

Responsibilities

• Manage and support employees in identifying, monitoring, evaluating, educating, and improving processes affecting patient care.
• Own end-to-end quality initiatives and ensure highest ratings through measurement bodies (TJC, CMS, etc.).
• Provide day-to-day operational leadership in quality improvement consulting and patient safety.
• Monitor progress and drive improvements toward established goals; serve as a resource on quality data and safety culture.

Skills

Quality improvement

Patient safety

Leadership

Healthcare analytics

Education

Bachelor's degree

Master's degree (preferred)

Job description

Quality Manager

Our leaders shape strategic initiatives, develop passionate teams, and work to improve health outcomes. They advance our mission and exemplify excellence, compassion, teamwork and purpose in all that they do

Overview

Quality Manager Our leaders shape strategic initiatives, develop passionate teams, and work to improve health outcomes. They advance our mission and exemplify excellence, compassion, teamwork and purpose in all that they do. Indiana University Health is seeking individuals who embody these values to join our Quality and Patient Safety leadership team in the role of Quality Manager. Responsible for managing and supporting employees in identifying, monitoring, evaluating, educating, and improving processes affecting the care of patients as evidenced by measurable and sustained outcomes. Provides day-to-day operational leadership in the functional areas of quality improvement consulting and patient safety. Manages the development and implementation of quality initiatives. Owns and oversees end to end strategies to ensure the highest rating through appropriate measurement bodies, including The Joint Commission (TJC), Centers for Medicare/Medicaid Services (CMS), Anthem, ISDH and other 3rd party payors. Monitors progress and demonstrates improvements toward established goals, which may include maximizing revenues through quality scores. Serves as a resource for quality data and performance improvement, High Reliability Organization (HRO) principles, error prevention, and patient safety culture for the hospital leadership team.

This is a hybrid role with one remote day per week Monday-Friday day shift supporting Bloomington, Bedford, and Paoli Hospitals. Candidates must have previous quality experience.

Key Relationships

Reports to: Quality and Safety Director

Direct Reports: 8

Key Relationships: Clinical Leaders Across the South Region

Candidate Qualifications

• Bachelor's Degree is required. Master's Degree is preferred.
• Requires 5-7 years of relevant experience.
• Requires an active Registered Nurse (RN) license in the state of Indiana or an active Nurse Licensure Compact (NLC) RN license.
• Certified Professional in Healthcare Quality (CPHQ) or Certified Professional in Patient Safety (CPPS) certification preferred.
• Five years of progressively more responsible experience in Quality Improvement or equivalent experience including those deemed to be qualified through an internal succession planning process is required.

Indiana University Health is unlike any other healthcare system and we’re looking for team members who share the things that matter most to us. IU Health leaders play a crucial role in advancing the mission of our organization and inspiring teams to make a meaningful difference in the lives of patients. As one of Indiana’s largest employers and the most comprehensive medical system in the state, our vision to lead the transformation of healthcare through quality, innovation and education, and make Indiana one of the nation’s healthiest states. IU Health is the largest health system in Indiana with nearly 40,000 team members, 16 hospitals and $8.64 billion in operating revenue. The system’s programs in cancer, cardiovascular, neuroscience, orthopedics, pediatrics and transplants have received national recognition for quality patient care. IU Health, in partnership with the Indiana University School of Medicine, bring together highly skilled physicians, researchers, and educators into close collaboration to provide world-class care for children and adults and improve the health of patients and communities across Indiana.

Indiana University Health is dedicated to a fair hiring process and is committed to equal opportunity and nondiscrimination for all individuals, regardless of age, color, disability, ethnicity, marital status, national origin, race, religion, gender identity, expression, sexual orientation, or veteran status.

We are an equal opportunity employer.

IU Health does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.