Quality Manager

MSI Express, Inc; Newcomerstown (OH); On-site; USD 95,000 - 125,000; Full time

Job summary

MSI Express, Inc. is seeking a Quality Manager to lead QA, food safety and continuous improvement within our Ohio facility. You will drive HACCP, allergen controls, GMPs, audits, and effective CAPA programs while partnering with operations to meet customer specifications.

The role requires a strong background in quality systems, regulatory compliance, and data-driven problem solving, with effectiveness in cross-functional leadership and customer engagements.

Qualifications

• Bachelor's degree in Food Science, Microbiology, Biology, Chemistry, Engineering or related field.
• Advanced degree preferred.
• 7+ years of progressive QA/food safety experience.
• Experience leading audits with customers, regulatory bodies, and third parties.
• Experience with HACCP, Preventive Controls, GMP, and sanitation programs.

Responsibilities

• Lead quality, food safety, sanitation, HACCP and GMP programs to ensure regulatory and customer compliance.
• Maintain and improve quality management systems, procedures, and documentation.
• Serve as primary customer contact for quality-related matters and audits.
• Lead, develop, and coach quality team members and training programs.
• Monitor quality metrics and drive continuous improvement across the plant.
• Collaborate with Operations, Supply Chain, Engineering, and Commercial teams.

Skills

Leadership

Team development

Food safety

Regulatory compliance

HACCP

GMPs

Allergen control

Sanitation

Root cause analysis

Corrective actions

SPC

Continuous improvement

Data analysis

Project management

Budget management

Communication

Organization

Customer relationships

Education

Bachelor's degree in Food Science/Microbiology/Biology/Chemistry/Engineering

Advanced degree preferred

Tools

Microsoft Office

Quality management software

Job description

Job Description:ROLE PURPOSE / POSITION SUMMARYThe Quality Manager provides leadership for all Quality Assurance, Food Safety, Regulatory Compliance, and Continuous Improvement programs within the facility. This role ensures products are manufactured in compliance with customer specifications, regulatory requirements, and MSI Express standards while fostering a culture of food safety, quality excellence, and operational accountability.The Quality Manager partners with Operations and other functional leaders to drive quality performance, maintain audit readiness, mitigate risk, and deliver exceptional customer satisfaction.KEY ACCOUNTABILITIES / PRIMARY DUTIES & RESPONSIBILITIESQuality & Food Safety LeadershipLead quality, food safety, sanitation, HACCP, allergen control, and GMP programs.Ensure compliance with customer, regulatory, and company requirements.Serve as the site's food safety and quality subject matter expert.Quality Systems & ComplianceMaintain and continuously improve quality management systems, procedures, specifications, and documentation.Ensure facility readiness for customer, regulatory, and third-party audits.Manage corrective and preventive action programs and verify sustainable solutions.Customer & Audit ManagementServe as the primary customer contact for quality-related matters.Lead customer, regulatory, and certification audits and ensure timely closure of findings.Monitor customer complaints and drive effective root cause analysis and resolution.Team Leadership & DevelopmentLead, develop, and coach quality team members.Promote employee engagement, accountability, and a culture of continuous improvement.Ensure effective training programs for food safety, quality, and regulatory compliance.Continuous ImprovementMonitor quality metrics and plant performance to identify trends and improvement opportunities.Utilize data analysis and problem-solving tools to improve product quality and operational effectiveness.Partner with cross-functional teams to drive sustainable process improvements.Business PartnershipCollaborate with Operations, Supply Chain, Engineering, and Commercial teams to support customer service, productivity, and business objectives.Manage departmental budgets and resources effectively.Perform other duties as assigned.QUALIFICATIONS / CAPABILITY PROFILEMinimum EducationBachelor's degree in Food Science, Microbiology, Biology, Chemistry, Engineering, or related scientific fieldAdvanced degree preferredPCQI certification preferredSQF Practitioner or equivalent certification preferredMinimum Experience7+ years of progressive Quality Assurance and Food Safety experience in food manufacturing.3+ years of leadership experience managing salaried and hourly team membersExperience leading customer, regulatory, and third-party auditsExperience managing HACCP, Preventive Controls, GMP, and sanitation programsCo-manufacturing or contract packaging experience preferredMinimum Knowledge/Skills/AbilitiesLeadership and team developmentFood Safety & Regulatory ComplianceHACCP, GMPs, Allergen Controls, and Sanitation ManagementRoot Cause Analysis and Corrective ActionsStatistical Process Control (SPC)Continuous Improvement and Data AnalysisProject and Budget ManagementStrong communication, organization, and customer relationship skillsProficiency in Microsoft Office and quality systemsWorking Conditions & Physical RequirementsPosition is based onsite in a food manufacturing and packaging facility.Frequent exposure to production environments, food allergens, varying temperatures, elevated noise levels, and moving machinery.Must be available to support off-shift operations, customer visits, audits, production issues, and business-critical events as needed.Occasional travel may be required for customer meetings, training, audits, and company events.Ability to stand and walk throughout the facility for extended periods.Ability to climb stairs, ladders, and access elevated platforms as needed.Ability to occasionally bend, stoop, kneel, reach, and lift up to 25 pounds.Ability to wear required PPE, including hairnets, beard nets, safety glasses, hearing protection, and other food safety equipment.Ability to work in refrigerated, ambient, and warm manufacturing environments.Ability to visually inspect products, equipment, documentation, and production processes.Ability to effectively communicate with employees, customers, auditors, and regulatory agencies.MSI Express is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.