Quality Manager

Otterbase, Inc.; Anderson (SC); On-site; USD 70,000 - 100,000; Full time

Job summary

Otterbase, Inc. is seeking a Quality Manager to plan, coordinate, implement, and monitor activities that uphold quality standards and drive process improvements.

You will analyze performance data and ensure products and processes meet specifications and customer expectations. The role requires two years of quality systems management experience (or equivalent) and strong skills in data analysis, statistics, and cross-functional communication to support continuous improvement initiatives within

Qualifications

• Associate degree with at least two years of quality systems management experience or equivalent.
• Proficiency in computer applications and network operations.
• Ability to read, interpret, and develop technical documents and procedures.
• Strong communication skills with ability to collaborate across all organizational levels.
• Experience presenting information to managers, clients, customers and team members.
• Strong mathematical skills including percentages, proportions, and basic statistics.
• Ability to develop, apply, and train others on statistically based quality tools.

Responsibilities

• Investigate and resolve customer quality complaints.
• Initiate and participate in internal problem-solving and process improvement initiatives.
• Compile, analyze, and report quality metrics as required.
• Participate in monthly Management Business Review (MBR) activities.
• Perform other duties as assigned by management.

Skills

Quality management

Data analysis

Communication

Problem solving

Statistical methods

Education

Associate degree

Job description

The Quality Manager is responsible for planning, coordinating, implementing, and monitoring activities that support the overall objectives of the Quality Department. This role focuses on maintaining quality standards, improving processes, analyzing performance data, and ensuring products and processes meet established specifications and customer expectations.

Essential Functions

The Quality Manager is responsible for planning, coordinating, implementing, and monitoring activities that support the overall objectives of the Quality Department. This role focuses on maintaining quality standards, improving processes, analyzing performance data, and ensuring products and processes meet established specifications and customer expectations.

Additional Responsibilities

• Investigate and resolve customer quality complaints.

• Initiate and participate in internal problem-solving and process improvement initiatives.

• Compile, analyze, and report quality metrics as required.

• Participate in monthly Management Business Review (MBR) activities.

• Perform other duties as assigned by management.

Qualifications and Requirements

• Associate degree from an accredited college or university, a minimum of two years of quality systems management experience, or an equivalent combination of education and experience.

• Proficiency in computer applications and network operations.

• Ability to read, interpret, and develop technical documents and procedures.

• Strong communication skills, with the ability to collaborate effectively across all organizational levels.

• Experience presenting information and responding to questions from managers, clients, customers, and team members.

• Strong mathematical skills, including percentages, proportions, and basic statistics.

• Ability to develop, apply, and train others on statistically based quality tools.

Key Competencies

• Teamwork and interpersonal skills

• Strong attention to detail and accuracy

• Sound judgment and decision-making

• Proactive problem-solving

• Effective communication and presentation skills

• Analytical thinking and continuous improvement

Key Working Relationships

Internal:

• Associates across all departments and locations

• Corporate program support teams

External:

• Customers

• Suppliers