Quality Manager

Pratt Industries, Inc.; Lower Macungie Township (Lehigh County); On-site; USD 90,000 - 130,000; Full time

Job summary

Pratt Industries, Inc. seeks a Plant Continuous Improvement Lead to direct the Quality Management System and drive cost, quality, and service improvements across the plant. You will lead root-cause analysis, implement corrective actions, and foster a customer-focused environment with GMP and SOP adherence.

The role requires strong leadership, communication, and coaching skills to mentor teams, manage multiple priorities, and sustain a culture of safe, high-quality production.

Qualifications

• College degree in manufacturing, engineering, logistics or equivalent work experience.
• Experience in quality system management or manufacturing leadership preferred.
• Competent with MS Office and Statistical software.
• Previous ISO certification preferred.

Responsibilities

• Directs the Quality Management System at the plant.
• Drives Continuous Improvement to improve costs, quality and service.
• Tracks vendor performance, resolves customer complaints, investigates defects, and analyzes quality data.

Skills

Leadership

Problem solving

Coaching

Communication

Change management

Continuous Improvement

Prioritization

Team motivation

Education

College degree in manufacturing/engineering/related

Tools

MS Office

Statistical software

Job description

JOB PURPOSE: This position is responsible for leading the Continuous Improvement initiatives at the Plant. This position will provide leadership, planning, communication and coaching skills to ensure safe production of high quality products to meet customer needs in the most cost effective and safe manner. Ensures compliance with Company Mission Statement, Quality Policy, and all customer guidelines and agreements to ensure products and services meet quality requirements.

RESPONSIBILITES:

• Directs the Quality Management System at the plant
• Drives Continuous Improvement to improve costs, quality and service.
• Drives plant accountabilities in the areas of: tracking vendor performance, resolution and disposition of customer complaints, investigating critical quality defects on in-process and finished products, generation and analysis of quality data and reports
• Insures all customer feedback is promptly dealt with and any complaints are acted upon by the plant using root cause analysis and implementing corrective action
• Ensures product quality. Establishes and manages systems for “right first time” performance and incorporates this philosophy in the continuous improvement teams.
• Perform strategic thinking and actively participate in plant and company processes.
• Build and retain a “customer focused” environment; including internal and external customers.
• Adhere to all plant Good Manufacturing Practices (GMPs), operating procedures (SOPs). Manage, drive and oversee continuous improvement programs.
• Communicate the needs of all quality functions to the Production Manager and or Plant Manager and local Management team on an as needed basis.
• Develop and analyze new methods of reducing/avoiding costs, improving products and assuring a safe working environment.
• Prepare legal notices, postings, and reports as required by government and regulatory bodies.
• Comply with company policies and procedures.
• Additional duties as assigned by management.

ESSENTIAL FUNCTIONS, SKILLS AND ATTRIBUTES:

• Leadership and Management
• Systemic problem solver, implement solutions to solve root cause problems
• Inspires team spirit and loyalty to organization
• Able to handle multiple, complex priorities and balance the needs of each according to business impact
• Coaching, Motivating and Mentoring
• Sets expectations, tracks and communicates results, and creates environment for accountability for results and actions
• Understands and uses individual and team development tools
• Confident to give employees space to learn and make mistakes
• Strong written, oral and communication skills
• Excellent listener. Ability to translate operational issues into corrective action procedures.
• Creative and change oriented. Continuous Improvement process skills
• Strong ability to learn
• High energy, assertive, energetic and a self-starter

MINIMUM EDUCATION AND EXPERIENCE:

• College degree in manufacturing, engineering, logistics or equivalent work experience
• Experience in a variety of manufacturing areas (production, logistics)
• Experience in quality system management or mfg/corrugated leadership preferred
• Competent with MS Office and Statistical software
• Previous ISO certification preferred

PHYSICAL DEMANDS:

• Employee is regularly required to walk and talk and hear. The employee is frequently required to stand; use hands to finger, handle, or feel; and reach with hands and arms. The employee is occasionally required to sit. The employee must regularly lift and/or move up to 50 pounds. Vision requirements include: close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT:

• While performing the duties of this job, the employee is frequently exposed to wet and/or humid conditions, moving mechanical parts, and fumes or airborne particles. The noise level in the work environment is usually loud.