Quality Manager

Optima Organizational Solutions; Longview (TX); On-site; USD 90,000 - 120,000; Full time

Job summary

Optima Organizational Solutions is seeking a Manager, Quality to lead the organization’s quality management programs, ensuring products meet customer expectations, regulatory requirements, and company standards. The role develops and maintains quality systems, drives continuous improvement, and partners with cross-functional teams to improve product quality and operations.

You will provide leadership in problem solving, CAPA processes, and compliance activities while fostering a culture of

Qualifications

• Bachelor’s degree in quality, engineering, industrial tech, manufacturing or related discipline.
• 5+ years of quality assurance experience in manufacturing, with 2+ years in leadership.
• Master’s degree preferred.
• Professional certifications in quality management or continuous improvement are preferred.
• HVAC manufacturing experience preferred.
• Strong knowledge of quality management systems, auditing, and improvement methodologies.
• Ability to analyze data, identify trends, and make actionable recommendations.
• Excellent leadership, communication, and cross-functional collaboration.

Responsibilities

• Provide leadership for QA and QC across manufacturing operations.
• Develop and maintain quality management systems and procedures.
• Monitor quality metrics and drive corrective and preventive actions.
• Lead root-cause investigations and CAPA activities.
• Collaborate with engineering, production, supply chain, and customers.
• Oversee internal and external audits and regulatory compliance.
• Set quality objectives and track progress against goals.
• Foster a culture of continuous improvement and accountability.
• Hire, train, coach, and evaluate QA staff.
• Coordinate customer and supplier quality activities.
• Prepare quality reports for leadership review.
• Drive initiatives to reduce defects and improve processes.
• Perform other duties as assigned.

Skills

Leadership

Quality management

Auditing

Continuous improvement

Data analysis

Project management

Cross-functional collaboration

Problem solving

Education

Bachelor’s degree in Quality Management, Engineering, Industrial Technology, Manufacturing, or related

Master’s degree (preferred)

Professional certifications in quality management / continuous improvement (preferred)

Tools

Job description

SUMMARY

The Manager, Quality is responsible for leading and advancing the organization’s quality management programs to ensure products consistently meet customer expectations, regulatory requirements, and company standards. This role develops and maintains quality systems, drives continuous improvement initiatives, and partners with cross-functional teams to improve product quality and operational performance. The Manager, Quality provides leadership in problem solving, corrective action processes, and compliance activities while fostering a culture of quality and accountability throughout the organization. This position contributes to operational excellence by ensuring effective quality controls, reducing defects, and supporting overall business objectives.

PRIMARY DUTIES

• Provides leadership and strategic direction for quality assurance and quality control activities across manufacturing operations.
• Develops, implements, and maintains quality management systems, policies, and procedures to ensure compliance with internal standards and customer requirements.
• Monitors quality performance metrics, identifies improvement opportunities, and drives corrective and preventive actions to address quality concerns.
• Leads investigations into product and process nonconformance and facilitates root cause analysis efforts.
• Collaborates with engineering, production, supply chain, and customer-facing teams to improve product quality and customer satisfaction.
• Oversees internal and external audits and supports compliance with applicable industry standards and regulatory requirements.
• Establishes quality objectives and measures progress against organizational goals.
• Promotes a culture of continuous improvement, quality awareness, and operational excellence throughout the organization.
• Hires, trains, coaches, counsels, and evaluates performance of direct reports.
• Lead the development, implementation, and continuous improvement of quality programs and processes.
• Analyze quality data and performance trends to identify opportunities for improvement and risk mitigation.
• Manage quality audits, inspections, and compliance activities to ensure adherence to established standards.
• Partner with cross-functional teams to resolve quality issues and improve manufacturing processes.
• Develop and maintain quality documentation, procedures, and work instructions.
• Coordinate customer and supplier quality activities, including corrective action and issue resolution processes.
• Monitor quality key performance indicators and prepare reports for leadership review.
• Support continuous improvement initiatives that enhance product quality, efficiency, and customer satisfaction.
• Performs other duties as assigned.

JOB REQUIREMENTS

• Requires a Bachelor’s degree in Quality Management, Engineering, Industrial Technology, Manufacturing, or a related discipline;
• 5+ years of quality assurance experience in a manufacturing environment, including 2+ years of leadership experience, or any combination of education and experience, which would provide an equivalent background.
• Preferred:
• Master’s degree in a related discipline.
• Professional certifications in quality management, continuous improvement, or quality systems are preferred. HVAC manufacturing experience preferred.
• Strong knowledge of quality management systems, auditing practices, and continuous improvement methodologies.
• Experience with root cause analysis, corrective actions, and preventive action processes.
• Knowledge of industry quality standards, regulatory requirements, and compliance principles.
• Ability to analyze data, identify trends, and develop actionable recommendations.
• Strong leadership, organizational, and project management skills.
• Excellent verbal and written communication skills with the ability to collaborate across departments.
• Ability to manage multiple priorities and drive results in a fast-paced manufacturing environment.
• Proficiency with standard business and quality management tools and systems.