Quality Manager

JETCOOL Technologies Inc.; Littleton (MA); On-site; USD 110,000 - 150,000; Full time

Job summary

JetCool Technologies Inc. in Littleton, MA, is seeking a Quality Manager to lead product and process quality for all JetCool offerings.

You will design and implement a total QMS, collaborate with global suppliers, and drive quality across the supply chain from design through field deployment. The role emphasizes NPI involvement, root-cause analysis, and data-driven decisions in a fast-paced startup-like environment.

Qualifications

• 4-year college degree; masters preferred.
• Minimum of 7–10 years of relevant industry experience.
• Experience with fluid-mechanical systems and pumps.
• Proven track record building QMS with global suppliers.
• Experience with PLM and ERP systems.
• Experience as primary contact for field quality issues.
• Ability to convert quality data into actionable information.
• Collaboration with Design Engineering, Manufacturing and external partners.

Responsibilities

• Develops, implements, and coordinates product assurance programs to prevent and eliminate defects.
• Leads creation of a comprehensive QMS system with quality metrics and trends across supply chain.
• Validates in-factory quality tools with suppliers and integrates data into JetCool QC methods.
• Performs on-site quality audits at key suppliers and ensures compliance with standards.
• Supports NPI development with Design Engineering to embed Design for Quality.
• Investigates field return quality issues and drives root cause actions.
• Establishes SPC measurement methods to track quality performance.
• Serves as the central contact for internal and external quality issues across the supply chain.

Skills

Quality management

QMS implementation

Statistical process control

PLM experience

ERP experience

Supplier quality

Root cause analysis

Data collection tools

Education

Bachelor's degree

Master's degree

Tools

PLM

ERP

Data collection tools

Job description

At JetCool, a Flex company, we’re at the forefront of liquid cooling innovation, delivering advanced solutions that empower our partners in AI and high-performance computing. United by a shared purpose, our teams are pushing the limits of what’s possible and tackling complex challenges. A career at JetCool offers the opportunity to make a real impact by helping build smarter, more sustainable data centers. Together, we’re not just advancing technology — we’re redefining cooling standards to create a more sustainable tomorrow.

Flex intends to spin off its Cloud and Power Infrastructure segment into a new, independent publicly traded company, Axiom, with the spin planned for Q1 2027. If the intended spin occurs, this role will support Axiom, a company focused on critical digital infrastructure and delivering end-to-end power and thermal management solutions for AI data centers and other mission-critical applications.

We’re looking to add a Quality Manager located in Littleton, MA.

Reporting to the Sr Director, Operations, the Quality Manager will provide the analytics and guidance to effectively manage product and process quality for all JetCool products. Strong preference will be given to those who have designed and implemented total QMS systems in a start-up environment.

What a typical day looks like:

• Develops, implements, and coordinates product assurance programs to prevent and eliminate defects in existing products and future new products
• Leads the creation and implementation of a comprehensive QMS system that identifies quality metrics and trends across the entire supply chain via customer field data leading to proactive management decision making
• Work with external suppliers, domestically and internationally to validate in-factory quality management tools, controls and reporting mechanisms. Integrate supplier quality data into JetCool quality control methods assuring timely and collaborative management of on-going product quality.
• Perform regularly scheduled on-site quality audits at key suppliers, assuring compliance with JetCool quality standards.
• Participates in, and work with Design Engineering during NPI development programs ensuring Design for Quality considerations are embedded in and validated the NPI release process
• Evaluates and leads the discovery of field return quality issues, drives root cause investigations, and recommends corrective actions
• Establish statistical process control measurement methods to gather product and process quality performance
• Acts as the point of contact for all internal and external quality issues across the supply chain (suppliers, raw stock, WIP, finished goods, warehouses, field deployments)

The experience we’re looking to add to our team:

• 4-year college degree, masters preferred
• Minimum of 7-10 years relevant industry experience
• Experience working with fluid-mechanical systems consisting of fluids and pumps.
• Demonstrated experience building QMS management systems in partnership with global suppliers.
• Experience working with PLM and ERP systems.
• Experience working with Customers as a prime point of contact for fielded quality issues.
• Experience working with, integrating and converting product and process quality data into actionable information.
• Experience working with internal manufacturing teams, global component, value-add and contract manufacturing suppliers.
• Has high volume production experience with complex fluid-mechanical products and assemblies.
• Experience working collaboratively with Design Engineering, Manufacturing and External Partners during aggressive time to market NPI programs.
• Demonstrated experience designing and implementing digital data collection methods and tools.
• Strong statistical process control skills.
• Ability to work in a fast-paced environment while delivering on commitments.

BO18

JetCool is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email [e-mail] and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at JetCool, you must complete the application process first).