Quality Manager

Direct Wire; Lancaster (Lancaster County); On-site; USD 95,000 - 135,000; Full time

Benefits offered by this job

Health coverage from day one

Company-funded HRA

HSA option

FSA option

401(k) with 5% match

Paid time off

Wellness days

EAP

Job summary

Direct Wire seeks a Quality Manager to lead the Quality function and advance the Quality Management System across operations in a growing U.S. manufacturing environment.

You will own quality assurance activities, drive certification efforts, and build a capable quality team to support current and future operations. The role requires strong leadership, analytical skills, and cross-functional collaboration to ensure product conformity and regulatory compliance while partnering with suppliers and

Qualifications

• Seven or more years of progressive quality, engineering, or technical manufacturing experience with leadership of teams or projects.
• Strong leadership, coaching, analytical, problem-solving, and cross-functional communication skills.
• Knowledge of ISO 9001 or similar Quality Management Systems, audits, and corrective actions.
• Bachelor’s degree in Engineering, Manufacturing, or related technical discipline; equivalent Quality Management education and experience may be considered.
• Ability to interpret technical drawings, specifications, inspection methods, and regulatory requirements.
• Proficiency with Microsoft Office and manufacturing/ERP/QMS systems; Minitab preferred.
• CQE/CMQ-OE certification or Lean/Six Sigma training preferred.

Responsibilities

• Lead, maintain, and continuously improve the Quality Management System and ISO 9001 compliance.
• Develop the Quality team through coaching, training, and workforce planning.
• Oversee control plans, inspection methods, SPC, MSA, Gage R&R, capability analysis, sampling, and lab equipment budgeting.
• Manage nonconforming product, containment, disposition, and escalation of risk; stop shipment when required.
• Lead customer quality activities including complaints, 8D, audits, scorecards, and corrective actions.
• Oversee supplier quality including supplier qualification, audits, and corrective actions.
• Support new-product development, PFMEA, process qualification/validation, and change management.
• Analyze quality metrics and data; recommend and verify corrective actions.
• Set quality objectives and coordinate with production to improve reliability and reduce cost.
• Maintain quality procedures, policies, and QMS documentation.
• Represent Direct Wire with third-party certification providers and industry groups.

Skills

Leadership

Coaching

Analytical thinking

Cross-functional communication

Problem solving

Quality management

Audit practices

Education

Bachelor's degree in Engineering/Manufacturing

Tools

Microsoft Office

ERP systems

QMS systems

Minitab

Job description

Proudly Recognized as Lancaster County's Best Place to Work!

The Quality Manager is responsible for leading the Quality function and continuously improving the Quality Management System supporting Direct Wire operations in a rapidly growing company. The role owns the quality assurance system and product-conformity authority, develops the Quality team and its technical capabilities to support current and future operations, and maintains key certification and industry relationships. Successful candidates must demonstrate strong leadership, coaching, analytical, process-control, and cross-functional communication skills.

Responsibilities

• Lead, maintain, and continuously improve the Quality Management System and ISO 9001 compliance, including internal audits, management review inputs, corrective actions, document control, and quality records.
• Develop the Quality team through coaching, training, clear standards, and workforce planning to support growth and complex operations.
• Oversee Control Plans, inspection methods, SPC, MSA, Gage R&R, capability analysis, sampling plans, measurement systems, laboratory equipment, and the laboratory budget.
• Manage nonconforming product, containment, quality holds, disposition, release from containment, and escalation of significant product or customer risk; exercise authority to stop shipment when required working collaboratively with co-workers and suppliers.
• Lead customer quality activities, including complaints, 8D responses, customer audits, scorecards, corrective actions.
• Oversee supplier quality, including supplier qualification, audits, corrective actions, incoming quality controls, and supplier performance.
• Support new-product development, pFMEA, process qualification and validation, and change management through cross-functional partnership.
• Develop and analyze statistical data, product specifications, and quality metrics, including complaints, cost of poor quality, escapes, supplier quality, CAPA effectiveness, and audit performance; recommend and verify corrective actions
• Establish quality objectives and coordinate them with production procedures to improve product reliability and reduce cost while maintaining independent, objective conformity decisions under production or delivery pressure.
• Maintain quality procedures, policies, training, and MRP/ERP or QMS documentation related to quality and inspection.
• Represent Direct Wire with third-party certification providers and in industry groups and committees to remain current with regulatory, customer, and technical trends.

Requirements

• Seven or more years of progressive quality, engineering, or technical manufacturing experience, including demonstrated leadership of technical personnel, projects, or cross-functional teams.
• Demonstrated leadership, coaching, employee-development, analytical, problem-solving, and cross-functional communication skills.
• Strong knowledge of ISO 9001 or similar, Quality Management Systems, corrective action, manufacturing problem solving, and audit practices.
• Bachelor’s degree in Engineering, Manufacturing, or a related technical discipline; equivalent relevant Quality Management education and progressive manufacturing-quality experience may be considered.
• Ability to interpret technical drawings, product specifications, inspection methods, and customer or regulatory requirements.
• Ability to make objective quality decisions under production or delivery pressure and communicate effectively with customers and all levels of the organization.
• Proficiency with Microsoft Office and manufacturing, ERP, or QMS systems; experience with statistical software such as Minitab preferred.
• Quality management experience in a technical B2B manufacturing environment, ISO 9001 audit experience, Lean/Six Sigma training, or ASQ CQE/CMQ-OE certification preferred.
• Honor Direct Wire’s core values
• Medical, dental, and vision coverage for employees and their families beginning on day one.
• Company-funded Health Reimbursement Account (HRA).
• Optional Health Savings Account (HSA) and Flexible Spending Account (FSA).
• Disability, accident, critical illness, hospitalization, and life insurance options.
• Employee Assistance Program (EAP).
• 401(k) with a 5% company match after 90 days of employment.
• Generous paid time off, wellness days for eligible on-site employees, and paid holidays.

Competitive salary based on experience and qualifications.

Direct Wire uses eVerify and we are a drug-free and smoke-free workplace.

Our Core Values

Be a Great Person: Practice the highest integrity, care for and respect all, and always do the right thing.

Serve Your Customers Well: Do whatever it takes for customer success, be driven by mutual success, and be willing to sacrifice for the greater good.

Do Great Work: Seek continuous improvement, take initiative, share your ideas, and practice exceptional attention to detail.

Be a Great Teammate: Be positive, enthusiastic, and dependable. Listen well, support your coworkers, and help create a workplace where everyone succeeds.