Quality Manager

Brook + Whittle; Guilford (CT); On-site; USD 110,000 - 140,000; Full time

Job summary

Brook + Whittle in Guilford, CT is seeking a Quality Manager to lead the quality department and own site quality performance. You will drive initiatives supporting key objectives, ensuring GMP/ISO/QMS compliance across facilities and steering future certification efforts.

Manufacturing experience is strongly preferred, with hands-on leadership, CAPA investigation expertise, and a proven track record in process improvement and cross-functional collaboration to monitor metrics and deliver

Qualifications

• Bachelor’s degree with an emphasis in manufacturing, engineering, quality management.
• 5+ years quality and/or process improvement experience preferred.
• Experience with ISO 9001 or equivalent; other standards a plus.
• Experience working with customers preferred.
• Strong leadership and management skills.
• Excellent interpersonal, oral, written communication skills.
• Familiar with company/industry quality standards and processes.

Responsibilities

• Drive quality throughout the business with hands-on support.
• Own the future ISO Program at the Guilford site.
• Ensure customer quality standards are documented and communicated to customers as required.
• Manage QA staff to increase product quality.
• Lead CAPA investigations and root-cause analysis for issues.
• Collaborate on cross-location quality initiatives and projects.
• Develop value streams and process maps to standardize workflows.
• Deploy quality/delivery/cost metrics and management routines.

Skills

Leadership

Management

Quality standards

Communication

Influence

Business analysis

Process improvement

Project management

Education

Bachelor's degree in manufacturing/engineering/quality

Job description

Description

The Quality Manager will deliver measurable and sustainable results by leading the quality department(s), responsible and accountable for site quality performance in Guilford, CT. The Quality Manager will drive initiatives that support key objectives and strategies for our operations and will drive and own any future certification processes as well as continued compliance processes.

Manufacturing Experience is strongly preferred for this role.

Primary Duties and Responsibilities

• Drive quality expectations process throughout the business through “hands-on” support
• Ensure potential needed compliance/certification processes such as Good Manufacturing Practices, ISO, and QMS as we align across multiple facilities
• Own the future ISO Program at the Guilford site
• Ensure customer quality standards are clear, documented, sent to customers as required and records are maintained
• Manages QA staff to effectively increase the quality of our products
• Collaborates on the transfer of work from facilities to proactively mitigate quality risks
• Issue RMA’s, coordinate investigations and respond with corrective and preventive actions CAPA for any customer complaints emphasizing error proofing related processes
• Facilitates root cause analysis of both internal and external issues
• Coordinates actions for quality-related credits including approvals and associated actions with stakeholders across the business
• Coach and champion functions to identify and implement opportunities to improve program and process effectiveness
• Monitor progress of key initiatives to check if changes yield desirable results
• Establish measurable standards at the start of a project and then compare actual project results against these, regularly generating detailed update reports to key stake holders
• Act as a technical expert, coach and train other team members in problem solving and risk mitigation
• Deploy the appropriate Quality/Delivery/Cost metrics and management routines at all levels of the organization
• Collaboration with Quality Managers from other locations on companywide projects
• Create value stream and/or process maps to help standardize process and workflow where necessary

Requirements

Qualifications:

• Strong leadership and management skills
• Familiar in company and industry quality standards and processes
• Excellent interpersonal, oral, written communication skills
• In-depth knowledge of market trends and conditions
• Able to positively influence others
• Knowledge and expertise in business analysis, process improvement, and project management

Education and Experience:

• Bachelor’s degree with an emphasis in manufacturing, engineering, quality management
• 5+ years quality and / or process improvement experience preferred
• Previous ISO 9001 or equivalent experience preferred; other standards a plus
• Experience professionally working with customers preferred