Quality Manager

Leggett & Platt; Grand Rapids (MI); On-site; USD 85,000 - 115,000; Full time

Job summary

Leggett & Platt is seeking a Quality Manager to lead and sustain a robust Quality Management System on site in Michigan. You will partner with production, engineering and leadership to build a culture of quality and drive continuous improvement across our furniture components and work furniture divisions.

You will oversee PPAP submissions, supplier and customer quality initiatives, and corrective actions while mentoring a strong quality team.

Qualifications

• Bachelor's degree in Engineering, Quality, Manufacturing, or related field or equivalent experience.
• 5+ years of quality leadership experience in manufacturing, or 10+ years in related quality roles.
• Strong knowledge of quality systems, PPAP, root cause analysis, corrective actions and audits.
• Experience working with customers and suppliers to resolve quality concerns.

Responsibilities

• Lead and maintain the site's Quality Management System, ensuring customer requirements are understood and met.
• Collaborate with production, engineering, supply chain, and leadership to drive quality culture.
• Support new product launches through validation testing, PPAP submissions, and quality documentation.
• Lead customer and supplier quality initiatives including containment and corrective actions.
• Facilitate root cause investigations and corrective actions using structured problem-solving methods.
• Monitor quality performance metrics including customer complaints and internal trends.
• Manage customer returns, reporting, corrective action tracking, and finansial reconciliation.
• Conduct and support internal process audits and quality system audits.
• Develop and improve quality procedures, standards, and work instructions.

Skills

Quality leadership

Manufacturing

Process improvement

PPAP

Root cause analysis

Data-driven decisions

Education

Bachelor's degree in Engineering/Quality/Manufacturing

Tools

Excel

PowerPoint

Business systems

Job description

Leggett & Platt’s overall mission is a commitment to enhance lives – by delivering quality products, offering empowering and rewarding careers, and doing our part in bringing about a better future.

Leggett & Platt’s inventive heritage and leadership span more than 130 years. Leggett & Platt has divisions that design, manufacture, and sell a variety of products for all areas of life. Our reliable product development and launch capability, coupled with our global footprint, make us a trusted partner for customers in the automotive, furniture, hydraulic cylinders, flooring, textile and geo components industries.

A Leader in the Upholstered Furniture Industry

In our Furniture Components business, we design, manufacture, and distribute a wide range of components and finished products that enhance comfort, motion, and style in upholstered furniture, including recliner mechanisms, seating support systems, and sofa sleeper units. With a global footprint that includes international manufacturing, product development, distribution and sales, we are strategically positioned to support upholstered furniture manufacturers around the world.

Workplace Furniture Solutions

Leggett & Platt is North America’s leading independent manufacturer of office furniture components and mechanism. Our Work Furniture business produces task and finished components, as well as select lines of private label finished seating. From surface-critical bent tube assemblies and molded plywood components to chair mechanisms, bases, arms, seats, and backs, Work Furniture brings diverse world-class manufacturing capabilities together in the production and assembly of high-quality contract furniture products.

Learn more about Furniture components: Furniture

So, what will you be doing as a Quality Manager?

• Lead and maintain the site's Quality Management System, ensuring customer requirements are understood, implemented, and consistently met.
• Drive a culture of quality throughout the organization by partnering closely with production, engineering, supply chain, and leadership teams.
• Support new product launches through validation testing, PPAP submissions, quality documentation, and employee training.
• Lead customer and supplier quality initiatives, including issue resolution, containment activities, corrective actions, and ongoing performance improvement.
• Facilitate root cause investigations and corrective actions using structured problem-solving methodologies.
• Monitor and communicate quality performance metrics, including customer complaints, PPMs, internal quality trends, and supplier performance.
• Manage customer returns, reporting requirements, corrective action tracking, and financial reconciliation activities.
• Conduct and support internal process audits and quality system audits.
• Develop and improve quality procedures, standards, and work instructions.
• Integrate continuous improvement and problem-solving tools throughout all levels of the organization.
• Partner with leadership to identify opportunities for operational improvement, cost reduction, and risk mitigation.
• Build and develop a strong quality team while creating accountability and engagement across the organization.

What We’re Looking For

• Bachelor's degree in Engineering, Quality, Manufacturing, Business, or a related field, or equivalent combination of education and experience.
• 5+ years of quality leadership experience in a manufacturing environment, or 10+ years of related quality experience.
• Strong knowledge of quality systems, PPAP, root cause analysis, corrective actions, audits, statistical methods, and continuous improvement tools.
• Experience working directly with customers and suppliers to resolve quality concerns.
• Ability to influence and drive change across multiple functions and levels of the organization.
• Strong communication skills with the ability to present information to customers, employees, and leadership teams.
• Proficiency in Microsoft Excel, PowerPoint, and business systems.
• Quality certifications such as CQE, CQA, ASQ certifications, or related credentials are a plus but not required.

What Makes You Successful

• You lead by example and build credibility through action.
• You enjoy spending time on the production floor and working directly with employees.
• You are data-driven and comfortable making decisions based on facts and analysis.
• You can balance strategic thinking with hands-on execution.
• You are passionate about continuous improvement and creating sustainable quality systems.
• You hold high standards while maintaining a collaborative and positive leadership style.

Our Values

Our values speak to our shared beliefs, and describe how we approach working together.

• Put People First reflects our commitment to safety and care of each other, learning and development, and creating an environment of mutual respect, empathy and belonging.
• Do the Right Thing focuses us on acting with honesty and integrity, delivering the results the right way, taking pride in our work, and speaking the truth – good or bad.
• Do Great Work…Together occurs when we engage without hierarchy, collaborate as a team, embrace challenges, and work for the good of all of us.
• Take Ownership and Raise the Bar demonstrates our responsibility to add value and make a difference, challenge the status quo and biases to make things better, foster innovative and creative solutions to drive impact, and explore new perspectives and embrace change.

Our Commitment to You

We're actively taking steps to make sure our culture, processes and practices promote equal opportunity for all. Join us!

We welcome and encourage all applicants to apply. We’d love the opportunity to consider you.

Equal Employment Opportunity/Veterans/Disability Employer

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Leggett & Platt Incorporated is an Equal Opportunity Employer. If you need accessibility or assistance to apply for career opportunities through this site, please email us to ensure your inquiry is directed to a member of the Human Resources Staff.