Quality Manager

Berlinpackaging; Fairfield (CA); Hybrid; USD 100,000 - 130,000; Full time

Benefits offered by this job

Competitive PTO

401(k) with match

Medical, Dental, Vision

Health Savings Account

Family leave

Wellbeing programs

Job summary

Berlin Packaging is seeking a Quality Manager to drive quality services and support for new and incremental packaging business. You will liaise between customers and internal departments to ensure the Quality Program runs efficiently and to maintain ISO 9001 standards.

The role requires a technical degree and at least five years in Quality Management, with strong communication skills and the ability to train staff. Hybrid work setup with travel ~30% and a comprehensive benefits package.

Qualifications

• Bachelor's degree in Engineering, Quality Management, or related technical field.
• Five+ years of quality management experience in manufacturing.
• Experience with ISO quality systems and root-cause analysis.

Responsibilities

• Support Berlin sales to expand opportunities using Quality Service Division offerings.
• Provide quality consulting services to customers and suppliers.
• Lead corrective actions and root cause analysis for quality issues.
• Train staff on quality processes and QMS documents.

Skills

Quality management

Root cause analysis

Quality consulting

Communication skills

Training & instruction

Problem solving

Education

Bachelor's degree in Engineering or Quality Management

Tools

MS Windows

Job description

Berlin Packagingis the premier supplier of rigid packaging.With over $3 billion in revenue, we have grown 5x faster than the overall packaging industry since 1898.

Chances are you enjoy products supplied by us every day! We serve virtually every end market: automotive, beverage, food, home care, industrial chemical, pet care and veterinary, personal health and beauty, wine and spirits, and cannabis.

Our engagement scores are 2x the national average, and every employee shares in Berlin’s profitable growth.Combined with our “Anything is Possible” mindset and our winning culture, our 2,000+ employees agree, we love it here!

Are you looking for the opportunity of a lifetime? If so, we are hiring aQuality Manager who will be responsible for increasing sales revenue for Berlin by selling the Quality Service Division value added services in exchange for new or incremental packaging business. This person will also ensure that all aspects of the Quality Program function efficiently and serve as the liason between Customers and other departments.

Key Accountabilities:

• Provide direct support to Berlin sales team to expand sales opportunities and close business by leveraging the services available under the Berlin Quality Service Division.
• Develop and provide quality consulting services to customers.
• Use quality services and strategy to help prospect for new business.
• Interact directly with Customers and Suppliers in order to resolve critical and complex claims and other Quality issues.
• Train internal Berlin employees on quality processes and principals.
• Provide technical support for Customer Quality Management and Regulatory requests in the form of training sessions or customer interactions.
• Maintain the integrity of the CAR process by evaluating Root Causes and monitoring the implementation of all Corrective Actions.
• Communicate Berlin’s Quality expectations to our Suppliers and perform Manufacturing site visits to evaluate their processes, capabilities and Quality systems.
• Perform functional testing, dimensional analysis and defective product evaluations for determination of Root Cause and assignment of Corrective Action.
• Support the Organization’s ISO 9001 internal audit program
• Ensure the functional accuracy, appropriate training and timely implementation of all QMS documents for which you are the Process Owner.
• Fulfill employer and employee portions of the “Berlin Values”.

Knowledge, Skills, Abilities:

• Bachelor degree in Engineering, Quality Management, or other technical discipline with relevance to the Key Accountabilities.
• Credible knowledge of packaging manufacturing techniques and materials
• Five years of demonstrated success in Quality Management (ISO systems, SOP writing, document control), product qualification and claims resolution in a manufacturing environment.
• Experience with Corrective Actions and Root Cause Analysis.
• Ability to effectively interact with a variety of Customers and convey a sense of empathy (a positive, service oriented attitude).
• Ability to evaluate specifications / dimensional data and interpret technical drawings.
• Excellent written and oral communication skills and solid business acumen.
• Experience teaching and training on quality processes, systems and procedures.
• Strong computer skills in current Windows / Microsoft environment.

Working Environment & Travel Requirement:

• Work is performed in both office and warehouse environments and some lifting (up to 30 lbs.) is expected.
• Ability and willingness to travel a minimum of 30% of the time based on business needs (including site visits, team collaboration, and key operational priorities)

#LI-Hybrid

CA Base Pay Range $100,000—$130,000 USD

Berlin Packaging offers an outstanding compensation and benefits package including:

• Competitive PTO including vacation, personal days, holidays, and sick time
• 1Berlin Shared Ownership Plan
• Profit sharing
• 401(k) with company match
• Medical, Dental, and Vision insurance
• Health Savings Account (HSA)
• Flexible spending accounts (FSAs) for transportation, medical, and dependent care expenses
• Paid parental leave for up to 12weeks
• Health club reimbursement
• Tuition reimbursement
• 529 college savings plan
• Employee Assistance Program for mental health and well-being
• Calm app to improve mental wellbeing
• Employee referral program
• Company sponsored short- and long-term disability and life insurance with optional voluntary life insurance

At Berlin Packaging, we look at candidates’ skills but hire based on traits. We believe in hiring smart, passionate people who are enthusiastic to learn and develop their skills. If you’re excited about this role but your experience doesn’t align perfectly with the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

Berlin Packaging provides equal employment opportunities for all employees and applicants for employment without regard to race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances.

Visit our Careers page for more information on our Anything is Possible culture and Total Rewards.

*Note: any salary information shared is a general guideline only. Pay is based on candidate skills, experience, and qualifications, as well as market and business considerations.

*This position is not eligible for sponsorship.

#LI-SW1