Quality Manager

Automation Displays; Eau Claire (WI); On-site; USD 90,000 - 130,000; Full time

Job summary

Automation Displays in Eau Claire, WI is seeking a Quality Manager to ensure product quality and regulatory compliance across all operations. You will lead QMS development, audits, supplier reviews, and cross-functional quality improvements to meet customer expectations.

The role requires a Bachelor's in Engineering/Quality/Business, 10+ years in quality/continuous improvement, Lean/Six Sigma certification, and strong problem-solving, documentation, and leadership skills.

Qualifications

• Bachelor's degree in Engineering, Quality, or Business.
• 10+ years in operations, quality, and continuous improvement.
• Certification in Lean, Six Sigma, or other Continuous Improvement.
• Ability to prepare and maintain accurate paper-based and electronic documentation.
• Ability to interact with all levels of the organization.
• Strong project management and organizational skills.

Responsibilities

• Develop, implement, monitor and manage quality control systems to meet standards.
• Maintain ISO 9001 QMS and participate in audits.
• Conduct audits and ensure adherence to standards and customer expectations.
• Develop proactive supplier audits for quality assurance.
• Oversee documentation systems for quality procedures and specs.
• Coordinate with departments to integrate quality into product development and improvements.
• Provide training on quality standards and compliance obligations.

Skills

Quality leadership

Quality management

Documentation

Cross-functional collaboration

Communication

Lean Six Sigma

Education

Bachelor's degree in Engineering, Quality, or Business

Job description

Job purpose

• Quality Manager ensures that the organization meets industry standards and regulatory requirements while maintaining high-quality products and services. The Quality Manager plays a critical role in maintaining the trust and satisfaction of customers and stakeholders by ensuring that products and services meet high-quality standards and comply with relevant regulations.

Essential Duties and Responsibilities

• Quality Management Systems: Develop, implement,monitor and manage quality control systems and tools to ensure continuous production meets or exceeds established standards and regulatory requirements.

• Manage and maintain the ISO9001 QMS system. Participate in annual internal and external ISO 9001 audits.

• Audits and Compliance: Conduct regular audits and reviews to ensure adherence to industry standards, legal compliance, and customer expectations. This includes preparing audit plans and managing audit findings.

• Develop and implement proactive supplier audits for preventative quality assurance.

• Documentation Management: Oversee the documentation system for quality procedures, standards, and specifications, ensuring they are controlled and up-to-date and compliant with regulatory requirements.

• Cross-Functional Coordination: Collaborate with various departments to integrate quality considerations into new product development and existing product improvements.

• Training and Development: Provide training and support to staff on quality standards and compliance obligations, fostering a culture of quality within the organization.

• Advocate and promote a Quality culture with Continuous Improvement and LEAN methodologies.

• Analyze Quality data to establish action plans. This includes both proactive and reactive quality action plans.

• Use Risk Based thinking / methodologies to ensure all action plans will result in sustainable improvements.

• Lead and train on Root Cause Investigations, and Corrective and Preventive Action (CAPA/8D) activities.

• Investigate and fix troubleshooting issues with inspection processes. Automate whenever possible.

• Perform daily “go and see” activities. Lead or participate in problem solving teams and kaizen events to improve operating performance.

• Read and interpret simple electrical specifications, wiring, and circuit diagrams to have a better understanding of production roles.

• Provide problem-solving support for production operations.

• Conduct weekly one-on-one meetings with each team member.

• Attend daily, weekly, monthly, quarterly, annual, and strategic meetings as required.

• Exemplify the Company Values of: Respect, Ownership, Innovation, and Community

• Accept other duties and responsibilities as assigned or when required by customer needs.

• Be willing to learn and grow!

Qualifications

• Bachelor's degree in Engineering, Quality, or Business

• 10+ years' experience in operations, quality, and continuous improvement

• Certification in Lean, Six Sigma, or other Continuous Improvement

• Ability to prepare and maintain accurate paper-based and electronic documentation, correspondence, and records

• Ability to handle sensitive customer and employee information with discretion, confidentiality, and sensitivity

• Ability to successfully interact and communicate with all levels of the organization

• Ability to perform moderately complex and diverse tasks with minimal supervision, and to recognize and solve issues before they become crises

• Effective written, verbal, and interpersonal communication skills. Excellent grammar and strong writing/editing and proofreading

• Strong organization skills, able to work well under pressure and manage several tasks simultaneously

• Strong project management skills

Working conditions and Physical Requirements

This position requires a combination of sitting and standing for long periods of time. Some light lifting may be required.