Quality Manager

True North Consultants, Inc.; Dayton (OH); On-site; USD 85,000 - 120,000; Full time

Job summary

True North Consultants, Inc. seeks a Quality Manager to own and advance the quality program in a defense/aerospace manufacturing environment. You will steward AS9100 and ISO 9001 registrations and collaborate with engineering, production, and customers to ensure products meet specifications.

You will lead root-cause analysis, drive CAPA, and build a quality roadmap aligned with growth, while mentoring a high-performing team and reporting progress to executives.

Qualifications

• 5+ years in quality management within manufacturing.
• 2+ years in a supervisory or leadership role.
• Hands-on experience managing a certified quality system (AS9100/ISO 9001).
• AS9100 or ISO internal auditor credentials are a plus.
• Working knowledge of ISO 9001 and quality system requirements.

Responsibilities

• Act as the top quality authority and lead the quality system.
• Plan and manage registrar activities plus internal audits.
• Keep procedures and records current and effective.
• Ensure operations meet AS9100/ISO 9001 and contract terms.
• Lead management reviews and track corrective actions.
• Drive root cause analysis and CAPA for issues.
• Track quality data, spot trends, and act.
• Build a roadmap aligning quality with growth.
• Identify opportunities to improve efficiency, product, and customer experience.
• Help reduce risk across products and processes.
• Verify conformance to standards.
• Participate in design reviews, validation, and qualification.
• Evaluate methods for effectiveness and compliance.
• Manage nonconforming products and customer issues.
• Partner with engineering and operations to fix problems.
• Supervise and mentor the quality team.
• Set objectives and ensure performance standards.
• Handle hiring, training, performance reviews.
• Promote a quality-first, customer-focused mindset.
• Report quality results and progress to leadership.
• Serve as main contact for registrars, customers, suppliers, and regulators.

Skills

Root cause analysis

CAPA

SPC

Continuous improvement

Leadership

Communication

Engineering drawings

Quality fundamentals

Education

Bachelor's degree in engineering or quality

Tools

ERP systems

Job description

Position Overview

Our client, an established manufacturer serving the defense and aerospace markets, is seeking a Quality Manager to own and advance its quality program. This leader will be accountable for the company's quality system, maintain its AS9100 and ISO 9001 registrations, and work closely with engineering, production, and customer-facing teams to deliver products that are reliable, consistent, and built to specification.

What You'll Do

Quality System Ownership

• Act as the company's top quality authority and the designated leader of the quality system.
• Plan and manage all registrar activity, including initial certification, surveillance, and recertification audits, as well as the internal audit program.
• Keep procedures, work instructions, forms, and quality records current and effective.
• Make sure operations meet AS9100 and ISO 9001 requirements, customer contract terms, and applicable regulations.
• Run management review meetings and keep corrective action and improvement efforts on track.

Problem Solving & Improvement

• Drive root cause analysis and corrective/preventive action for internal and customer-reported issues.
• Track quality performance data, spot trends, and turn findings into action plans.
• Build a quality roadmap that aligns with company growth and operational goals.
• Find opportunities to improve efficiency, product performance, and the customer experience.
• Help identify and reduce risk across products, processes, and the supply base.

Product & Production Quality

• Verify that products conform to internal, customer, and industry standards.
• Participate in new product introduction through design reviews, validation, and qualification.
• Evaluate inspection, testing, and production methods for effectiveness and compliance.
• Manage nonconforming product, customer complaints, and product returns.
• Partner with engineering and operations to fix quality problems and strengthen process capability.

Team Leadership

• Supervise, mentor, and grow the quality team.
• Set departmental objectives and hold the team accountable to clear performance standards.
• Handle hiring, training, performance reviews, and professional development for quality staff.
• Champion a quality-first, customer-focused mindset across the entire organization.

Communication

• Report quality results, audit outcomes, and improvement progress to executive leadership.
• Serve as the main point of contact on quality matters for registrars, customers, suppliers, and government or regulatory representatives.

What You Bring

• 5+ years of progressive experience in quality management within manufacturing
• 2+ years in a supervisory or leadership role
• Hands-on experience managing a certified quality system (required)
• A bachelor's degree in engineering, quality, manufacturing, or a related technical discipline is a plus
• AS9100 or ISO internal auditor or lead auditor credentials are a plus
• Working knowledge of ISO 9001 and quality system requirements
• Strong skills in root cause analysis, CAPA, SPC, and continuous improvement tools
• Solid understanding of manufacturing processes, inspection methods, and quality assurance fundamentals
• Ability to read and interpret engineering drawings, specifications, and customer requirements
• Strong analytical, organizational, and problem-solving skills
• Clear communicator and effective leader
• Comfortable working in ERP systems and Microsoft Office

Location: Dayton