Quality Manager

Synteen Technical Fabrics, a Maccaferri Company; Charlotte (NC); On-site; USD 90,000 - 150,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Vision insurance

Wellness resources

Job summary

Synteen Technical Fabrics, Fort Lawn, SC, seeks a Quality Manager to lead Quality, ESG and Continuous Improvement across NA manufacturing operations. You will develop and refine quality processes, establish KPIs for internal, customer and supplier quality, and drive certification readiness.

The role requires 7–10+ years in manufacturing quality leadership, strong audits, ISO and SPC, with cross-functional collaboration and a path for advancement.

Qualifications

• Bachelor’s in Engineering, Quality, or related field.
• 7–10+ years in quality leadership within manufacturing.
• Strong auditing, QMS, ISO, SPC, and root-cause analysis.
• Experience leading teams and cross-functional programs.
• SAP experience is a plus.

Responsibilities

• Maintain and enhance the Quality Management System (QMS), ensuring alignment with ISO and ESG standards.
• Lead preparation, execution, and closure of internal and external audits.
• Ensure compliance with corporate audit protocols, documentation retention, and continuous system readiness.
• Manage quality manuals, procedures, work instructions, and control plans.
• Responsible for, in conjunction with Technical Product Manager, oversight of supplier qualification, requalification, and ongoing performance monitoring.
• Define incoming inspection requirements for raw materials and purchased goods.
• Develop corrective action expectations for suppliers and monitor long-term effectiveness.
• Collaborate with Procurement on specification adherence and supplier performance reviews.
• Establish inspection requirements, sampling plans, and process controls across all manufacturing areas.
• Lead root-cause analyses for internal defects, scrap, and rework.
• Implement statistical process control (SPC) and process capability monitoring.
• Partner with Operations to build standard work, control charts, and corrective action systems.
• Own customer complaint management related to product quality, from intake through corrective action completion.
• Support customer visits, audits, technical inquiries, and documentation needs.
• Maintain customer-facing certificates, test reports, and compliance data sets.
• Oversee laboratory testing programs, test method development, and equipment upkeep.
• Maintain calibration schedules, records, and traceability for all equipment.
• Train staff on testing procedures and ensure consistent execution.
• Support the implementation of a strong CIP culture
• Identify, prioritize, and execute CIP initiatives aligned with scrap reduction, throughput, and cost reduction goals.
• Facilitate Lean and Kaizen events, including 5S, standardization, and waste elimination.
• Track CIP metrics, validate results, and scale improvements across operations.
• Work closely with Technical Product Manager on process validation and new product introduction.
• Support Operations with training, quality alerts, and continuous coaching.
• Partner with Procurement, Supply Chain, and technical leadership on material and specification alignment.

Skills

Quality leadership

Auditing

QMS

Process improvement

Education

Bachelor’s in Engineering, Quality, or related field

Tools

SAP

Job description

Benefits:

• 401(k) matching
• Bonus based on performance
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Vision insurance
• Wellness resources

Quality Manager – Synteen Technical Fabrics

Department: Quality, ESG & Continuous Improvement

Reports to: Operations Director - NAM

Location: Fort Lawn, South Carolina

Position Overview

The Quality Manager leads the Quality, ESG, and Continuous Improvement functions across all North American manufacturing operations. This role ensures rigorous adherence to internal standards by developing, reviewing, and enhancing current quality processes, as well as establishing KPIs related to quality performance (internal, customer, and supplier) and ESG metrics. Managing external certifications and implementing best-in-class quality practices are also key responsibilities. The position oversees end-to-end quality governance, including supplier quality, production quality, customer quality, laboratory activities, audits, and continuous improvement initiatives. The role drives long-term system stability, manufacturing consistency, and strong cross-functional alignment across the region.

Key Responsibilities

Quality Systems & Certifications

• Maintain and enhance the Quality Management System (QMS), ensuring alignment with ISO and ESG standards.
• Lead preparation, execution, and closure of all internal and external audits.
• Ensure compliance with corporate audit protocols, documentation retention, and continuous system readiness.
• Manage quality manuals, procedures, work instructions, and control plans.

Supplier Quality & Incoming Control

• Responsible for, in conjunction with Technical Product Manager, oversight of supplier qualification, requalification, and ongoing performance monitoring.
• Define incoming inspection requirements for raw materials and purchased goods.
• Develop corrective action expectations for suppliers and monitor long-term effectiveness.
• Collaborate with Procurement on specification adherence and supplier performance reviews.

Production Quality & In-Process Control

• Establish inspection requirements, sampling plans, and process controls across all manufacturing areas.
• Lead root-cause analyses for internal defects, scrap, and rework.
• Implement statistical process control (SPC) and process capability monitoring.
• Partner with Operations to build standard work, control charts, and corrective action systems.

Customer Quality & Field Support

• Own customer complaint management related to product quality, from intake through corrective action completion.
• Support customer visits, audits, technical inquiries, and documentation needs.
• Maintain customer-facing certificates, test reports, and compliance data sets.

Laboratory & Calibration Management

• Oversee laboratory testing programs, test method development, and equipment upkeep.
• Maintain calibration schedules, records, and traceability for all equipment.
• Train staff on testing procedures and ensure consistent execution.

Continuous Improvement (CIP)

• Support the implementation of a strong CIP culture
• Identify, prioritize, and execute CIP initiatives aligned with scrap reduction, throughput, and cost reduction goals.
• Facilitate Lean and Kaizen events, including 5S, standardization, and waste elimination.
• Track CIP metrics, validate results, and scale improvements across operations.

Cross-Functional Leadership

• Work closely with Technical Product Manager on process validation and new product introduction.
• Support Operations with training, quality alerts, and continuous coaching.
• Partner with Procurement, Supply Chain, and technical leadership on material and specification alignment.

Qualifications

Education & Experience

• Bachelor’s in Engineering, Quality, or related field.
• 7-10+ years in quality leadership within manufacturing.
• Strong understanding of auditing, QMS systems, ISO, SPC, and root-cause analysis.
• Experience leading teams and cross-functional programs.
• SAP (ERP System) knowledge can be a plus.

Supervisory Responsibility

This role will have direct reports.

Travel Requirements

< 20%

Work Authorization

Applicants must be authorized to work in the United States on a full-time basis. No visa sponsorship available.