Quality Manager

W. R. Case & Sons Cutlery Co.; Bradford (PA); On-site; USD 90,000 - 120,000; Full time

Job summary

W. R. Case & Sons Cutlery Co. in Bradford, PA seeks a Quality Manager to direct inspection and quality control across purchased, in-process, and finished materials, ensuring standards are met.

This on-site role leads a supervisory team, drives continuous improvement, and collaborates with Case Repair Center, Model Shop, and RMA departments to optimize product reliability and costs.

Qualifications

• Bachelor’s Degree in Mechanical or Manufacturing Engineering, Business, or related technical field.
• Minimum of five years related experience in Quality Control in a manufacturing environment.
• Minimum of five years supervisory/management experience.
• Demonstrated proficiency in developing and documenting procedures.
• Proficiency with Microsoft Office (Outlook, Word and Excel) required; AX or D365 a plus.

Responsibilities

• Ensure a high level of internal and external customer service.
• Investigate and correct customer issues and complaints relating to quality.
• Supervise workers engaged in inspection and testing activities to ensure high productivity and high technical integrity.
• Provide technical and statistical expertise to teams.
• Formulate, document, and maintain quality control standards and ongoing control objectives.
• Coordinate objectives with production procedures in cooperation with other managers to maximize product reliability and minimize costs.
• Create, document, and implement inspection criteria and procedures (incoming, in process, and outgoing).
• Provide and oversee inspection activity for product throughout production cycle.
• Apply total quality management tools and approaches to analytical and reporting processes.
• Maintain active role on internal continuous improvement teams.
• Design, develop, and implement quality control training programs.
• Oversee established calibration and testing programs.
• Lead in the general overseeing of business operations of the keystone business units: Case Repair Center, RMA Department, and the Model Shop.
• Planning for the Model Shop prioritization of product samples and quantities to meet calendars; maintaining quality of new product designs.
• Planning for the Case Repair Center to meet fluctuating demands; balancing Consumer Relations and Case Repair Center.
• Direct the Case Repair Center and the RMA Department to maintain issues in production quality and collaborate on process improvements.
• Improve and assess costs associated with repairs, maintenance, and new products; support cost reduction initiatives.
• Build and maintain relationships between Case Repair Center, Model Shop, and RMA Department.
• Maintain production quality of new product samples and designs.
• Manage the workflow for Case collaborations through scheduling and production.
• Develop and implement processes for efficiency improvements across keystone units.
• Manage workload and processes of Repair, RMA, Model Shop, and collaborations.
• Troubleshoot concerns as they arise.
• Conduct tours of Case factory as needed.
• Speak with customers regarding repair issues or complaints and provide professional support.

Skills

Quality management

Statistical analysis

Continuous improvement

Team supervision

Education

Bachelor’s Degree in Mechanical/Manufacturing Engineering, Business, or related field

Tools

Microsoft Office

AX or D365

Job description

The Quality Manager will be responsible for directing and supervising a group of employees involved in inspection and quality control procedures about purchased material, in-process material, and finished products to assure that quality standards are achieved. Plan and assign work of subordinates. Analyze facts or circumstances surrounding individual problems to determine what action should be taken within the limits of standard practices. Maintain discipline, morale, and harmonious relations among subordinates. This position also oversees internal & consumers repairs, RMAs, and the Model shop (includes Tony Bose, Bill Ruple, and any other collaboration projects).

PRIMARY DUTIES:

• Ensure a high level of internal and external customer service.
• Investigate (and correct) customer issues and complaints relating to quality.
• Supervise workers engaged in inspection and testing activities to ensure high productivity and high technical integrity.
• Provide technical and statistical expertise to teams.
• Formulate, document, and maintain quality control standards and on-going control objectives.
• Ensure quality standards are developed and implements for new product launches.
• Coordinate objectives with production procedures in cooperation with other managers to maximize product reliability and minimize costs.
• Create, document, and implement inspection criteria and procedures (incoming, in process, and outgoing).
• Provide and oversee inspection activity for product throughout production cycle.
• Apply total quality management tools and approaches to analytical and reporting processes.
• Maintain active role on internal continuous improvement teams.
• Design, develop, and implement quality control training programs.
• Oversee established calibration and testing programs.
• Lead in the general overseeing of business operations of the keystone business units: Case Repair Center (both internal & consumer), RMA Department, and the Model Shop.
• Planning for the Model Shop including the prioritization of product samples and quantities to meet marketing and production calendars, maintaining the quality of new product designs, and assessing processes for improvement.
• Planning for the Case Repair Center to meet the fluctuating demands at specific times of the year, maintaining balance and relationships between Consumer Relations and the Case Repair Center.
• Direct the Case Repair Center and the RMA Department to maintain issues in production quality, including the collaboration with appropriate teams relevant to the production and correction of work to change, modify, and/or alter current processes for improvement (including quality and efficiency).
• Improve and assess costs associated with conducting business. Example: Respectful of costs associated with repairs, maintenance of consumer’s products, et. al. as well as informative and investigative in the cost reduction and improvements of valid operations associated with new products.
• Build and maintain relationships between various business segments:
• Case Repair Center (mending relationships, building trust, warranty satisfaction with marketing relations, quality control, and consuming public.)
• Model Shop (forming new products that meet company standards in quality and design with operations and marketing teams.)
• RMA Department (forming efficient and effective repairs, credits, etc. and build customer awareness between quality, operations, customers, marketing, and sales teams.)
• Maintain the quality of production of new product samples and designs.
• Manage the workflow and production of the Case collaborations (Tony Bose, Bill Ruple, etc) through scheduling, sampling, and production.
• Develop, recommend, and implement processes of improvement to the efficiencies of the keystone business units.
• Manage the workload and processes of Repair, RMA, Model Shop, and any collaborations.
• Troubleshoot area of concerns or issues as they arise.
• Conduct tours of Case factory as needed.
• Speak with customers regarding repair issues or customer complaints and provide professional customer support to them.

EDUCATION REQUIREMENTS:

• Bachelor’s Degree in Mechanical or Manufacturing Engineering, Business, or related technical field.
• Minimum of five years related experience in Quality Control in a manufacturing environment.
• Minimum of five years supervisory/management experience.
• Demonstrate proficiency in developing and documenting procedures.
• Demonstrated Proficiency with Microsoft Office (Outlook, Word and Excel) required. Knowledge of AX or D365 operating system a plus.

***This is a salaried exempt, full on-site position located in Bradford, PA***