Quality Manager

EVERGOODS Crossover Equipment; Bozeman (MT); On-site; USD 70,000 - 90,000; Full time

Job summary

A leading outdoor equipment company in Bozeman, MT seeks a Quality Manager to oversee all Quality Assurance activities, coordinate inspections, and manage warranty claims. This role demands excellent communication skills, a strong background in cut & sew production, and the ability to work internationally. Candidates must possess strong organizational skills, an interest in high-quality products, and proficiency in Microsoft and Google tools. The position requires domestic and international travel up to 30%. Apply with your resume and cover letter to the provided email.

Qualifications

• 3+ years of experience in relevant production environments.
• Strong organizational and scheduling skills.
• Ability to create visual documents for communication.

Responsibilities

• Manage all Quality Assurance activities.
• Coordinate inspections of production runs.
• Track warranty claims and defective returns.

Skills

Experience in cut & sew production environments

Organizational skills

Familiarity with AQL inspection procedures

Interest in high-quality cut & sew goods

Sewn construction and manufacturing experience

Culturally diverse communication

Strong communication skills in English

Proficiency in Microsoft Office

Proficiency in Google Workspace

Simple photography skills

Tools

Microsoft Office

Google Workspace

Adobe Illustrator

Job description

Position: Quality Manager

Location: Bozeman, MT, USA

Employment Type: Full-Time, In-Person

Department: Product

Reports To: Design Director

Overview

The Quality Manager will be responsible for managing all Quality Assurance activities from receipt of the factory’s counter-sample, through the manufacturing and exit of finished goods from the factory, and into the tracking of post-sale warranty claims. These efforts are supported through extensive documentation, communication, and reporting of clearly defined standards, processes, and outcome metrics. The role requires close interaction with external Factory Partners and internal Quality Agents as well as collaboration with the Product Creation and Customer Experience Teams.

Primary Responsibilities

• Prepare, maintain, and review the Quality departmental budget
• Create and execute a Quality Inspection Calendar
• Coordinate with Quality Agents and factory representatives to conduct in-line inspections of all production runs and AQL inspections of finished goods
• Implement remedy plans for Quality issues as required
• Act as a communication conduit between Factory Partners and Evergoods Teams
• Create and maintain the Quality Inspection Document for each style
• Create and maintain Construction Standard documents
• Maintain and implement the Vendor Compliance Manual
• Track and catalog warranty claims and defective returns to initiate upstream action when warranted
• Audit and onboarding process for new Factory Partners

Areas of Support

• Advise the Product Team on areas of production difficulty related to specific styles
• Assist the Product Team in formulating and implementing production-appropriate solutions to design problems
• Advise and educate the Customer Experience Team on questionable warranty claims
• Maintain an inventory of current PP samples to ensure accurate references are available

Relevant Skills

• 3+ years of experience in cut & sew production environments
• Strong organizational and scheduling skills
• Familiarity with AQL inspection procedures
• Genuine interest in high-quality cut & sew goods
• Experience with sewn construction, assembly, and manufacturing
• Ability to work and communicate in a culturally diverse environment
• Strong written and spoken communication in English
• Ability to create heavily visual documents for effective communication across language and culture
• Microsoft Office tools (Word, Excel etc)
• Google Workspace tools (Docs, Sheets, Calendar, Meet, etc)
<>Adobe Illustrator
• Measurement in fractional inches and metric decimals
• Simple photography for use as sample review reference or documentation
• Must maintain a current and valid US passport for international travel

Work Structure

• Ability to travel domestically and internationally up to 30% of the time
• This position may require working off-hours outside of regular office hours
• Weeks not spent traveling will be spent in-office with flexibility to offset an irregular work structure

Employee Conduct

It is the responsibility of every employee to contribute to a positive work environment through cooperative and professional interactions with co-workers, customers, and vendors.

Equal Employment Opportunity

Evergoods is an Equal Employment Opportunity employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other factors prohibited by law.

To apply, send your resume and cover letter to [e-mail] with the job title as the subject line.