Quality Manager

Haivision MCS, LLC; Atlanta (GA); On-site; USD 120,000 - 180,000; Full time

Job summary

Haivision is seeking a Quality Manager in Atlanta to lead and maintain the QMS, ensure ISO 9001:2015 compliance across electronics manufacturing and systems integration, and drive continuous improvement.

You will collaborate with Engineering, Product Management, Operations, and Supply Chain to set quality standards, perform audits, and lead CAPA and RCA using Lean Six Sigma to reduce defects and boost reliability.

Qualifications

• 5a0s 10 years in progressive quality management in electronics.
• Experience implementing and maintaining ISO 9001:2015.
• Leadership of supplier, internal, and customer quality processes.
• Strong RCA and CAPA lifecycle expertise.
• Lean Six Sigma project experience with measurable results.

Responsibilities

• Lead the ISO 9001:2015-based QMS implementation and continuous improvement.
• Oversee supplier, internal production, and customer quality processes.
• Develop and maintain quality policies, SOPs, inspection criteria, and testing standards.
• Conduct internal audits and monitor quality performance.
• Drive CAPA, CAR, RCA, and 8D problem solving.
• Manage customer quality concerns, RMAs and warranty claims.
• Lead Lean Six Sigma initiatives to reduce defects and improve processes.

Skills

ISO 9001 knowledge

Lean Six Sigma Black Belt

Quality management leadership

Electronics manufacturing quality

CAPA/CAR/SCAR

Root cause analysis

Auditing

Communication

Education

Engineering bachelor7s degree

Tools

FMEA

SPC

MSA

IPC-A-610

IPC/WHMA-A-620

Job description

The Quality Manager is responsible for leading and overseeing the organization's Quality Management System (QMS), ensuring compliance with ISO 9001:2015 standards while driving quality excellence and continuous improvement across electronics manufacturing and systems integration operations. This role provides strategic oversight of Supplier Quality, Internal Production Quality, and Customer Quality, with a focus on strengthening supplier performance, preventing manufacturing defects, improving product reliability, and enhancing customer satisfaction.[AB1.1] The Quality Manager partners with Engineering, Product Management, Operations, and Supply Chain to establish quality standards, implement effective corrective and preventive actions, and resolve complex quality issues. Through the application of Lean Six Sigma methodologies, root cause analysis, and process improvement initiatives, this position drives operational efficiency, reduces quality-related risks, and promotes accountability across the organization. The role is essential to maintaining consistent product quality, strengthening operational performance, and ensuring quality standards are upheld throughout the entire product lifecycle.

RESPONSIBILITES:

• Lead the implementation, maintenance, and continuous improvement of the organization's ISO 9001:2015-based Quality Management System (QMS).
• Oversee supplier, internal production, and customer quality processes to ensure product compliance, reliability, and performance.
• Develop and maintain quality policies, standard operating procedures (SOPs), inspection criteria, and testing standards.
• Conduct internal audits, monitor quality performance, and ensure compliance with applicable industry and customer requirements.
• Evaluate supplier quality performance, manage supplier corrective action requests (SCARs), and implement preventive measures to reduce defects.
• Oversee manufacturing quality activities, including inspections, functional testing, process controls, and nonconformance management.
• Lead corrective and preventive action initiatives using CAPA, CAR, root cause analysis (RCA), and 8D problem-solving methodologies.
• Manage customer quality concerns, including RMAs, warranty claims, field failures, and corrective action requests.
• Drive Lean Six Sigma initiatives to improve process efficiency, reduce defects, and achieve measurable quality improvements.
• Collaborate with Engineering, Product Management, Operations, and Supply Chain to resolve quality issues and improve manufacturing processes.
• Establish and monitor quality performance indicators (KPIs), communicate findings, and provide recommendations to leadership.
• Promote accountability, process standardization, and continuous improvement across the organization

SKILLS AND QUALIFICATIONS

• 5–10 years of progressive quality management experience, including demonstrated leadership responsibilities.
• Proven experience in electronics manufacturing or electronic systems integration.
• Demonstrated experience implementing, managing, and maintaining an ISO 9001:2015-based Quality Management System.
• Strong knowledge of Supplier Quality, Internal Production Quality, and Customer Quality processes.
• Experience with CAPA, CAR, SCAR, root cause analysis, and 8D problem-solving methodologies.
• Lean Six Sigma Black Belt certification with demonstrated continuous improvement project results.
• Technical knowledge of PCB/PCBA, electronic assemblies, functional testing, and product reliability.
• Familiarity with IPC-A-610 and IPC/WHMA-A-620 standards.
• Experience developing SOPs, quality control procedures, inspection criteria, and testing standards.
• Strong leadership, analytical, problem-solving, and decision-making skills with the ability to drive accountability across teams.
• Excellent written and verbal communication skills with the ability to engage effectively with customers, suppliers, and internal stakeholders.
• Experience in defense, aerospace, telecommunications, or professional AV/broadcast industries preferred.
• Familiarity with AS9100, ISO 13485, ISO 19011, and advanced quality tools such as FMEA, SPC, and MSA preferred.
• ISO 9001 Lead Auditor certification and an engineering-related bachelor's degree preferred.

ABOUT US:

Haivision is a leading global provider of mission-critical, real-time video networking and visual collaboration solutions. Our connected cloud and intelligent edge technologies enable organizations globally to engage audiences, enhance collaboration, and support decision making. We provide high-quality, low latency, secure, and reliable live video at a global scale. Haivision open sourced its award-winning SRT low latency video streaming protocol and founded the SRT Alliance to support its adoption. Awarded four Emmys® for Technology and Engineering from the National Academy of Television Arts and Sciences, Haivision continues to fuel the future of IP video transformation. Founded in 2004, Haivision is headquartered in Montreal and Chicago with offices, sales, and support located throughout the Americas, Europe, and Asia. To learn more, visit Haivision at haivision.com.